Customer Care Data Analyst
Resume:
Diago D’souza
PERSONAL INFORMATION:
Marital Status : Married
Date of Birth : 25th March 1974.
Mobile No : +91-982*******
Email : adhku4@r.postjobfree.com
Languages Known : English, Hindi, Marathi and Konkani
Address : T 38 Room No 5, Old Barrack, Chembur Colony, Mumbai-74
OBJECTIVE:
Achieving targets in a dynamic environment, wherein my potentials will be exploited to the limit.
PROFESSIONAL EXPERIENCE
June 2012 Till January 31 2018 Saudi Aramco (SMP HAK & Sons) Administration
Company Profile
Saudi Aramco is a fully integrated, global petroleum and chemicals enterprise, the state-owned oil company of the kingdom of Saudi Arabia. It is subsidiaries own or have equality interest in domestic and international refineries with a total worldwide refining capacity of almost 4.5 million bpd, it’s the world’s sixth-largest refinery.
Projects:
June 2012 to March 2016 Wasit Gas project (NGL Division) (Jubail)
March 2016 to till Feb 2018 Jazan Project (Gasification & Utilities and Common area Division)
Job Profile & Responsibilities:
Maintaining the personal files of all SMP (Supplementary Man Power).
Initiate visitor management system for all Saudi Aramco center as required Saudi Aramco policy for contractors and subcontractors.
Reviewing of timesheet, over time, Leave in SAP of SMP and Aramco employees.
Processing all End of Contract (EOC) leave for employees in SAP.
Renewing new contract for Employees in SAP.
Coordinating and confirming training schedules for all employees (Domestic / International).
Coordinating with SMP’s (Contract employee) company regarding any issues related to EOC, Leave and ID.
Coordinate with Aramco security regarding ID cards and vehicle stickers for SMP and Aramco employees.
Coordinate with engineers and contractor to compile the weekly report for the project manager.
Initiate request for gate pass for employees and contractors.
Coordinate with SK (main Contractor) for all stationery items, office supplies and air conditioners.
Coordinate with IT for allocations of computers and officers for employees.
Coordinate with IT department regarding and IT issues.
Issue of PPE’s for all engineers.
Organise and coordinate meeting and conferences.
Responsible for the pantry.
March 2009 Till July 2011 Nucleus GIS & ITES Ltd
Sr. Admin & HR Executive
Company Profile
Nucleus GIS And ITES Ltd. is a leader in Business Process Outsourcing (BPO), Enterprise Content Management and Document Management Solutions.
Job Profile & Responsibilities:
Admin
Vendor management- appointing vendors for courier, stationery, housekeeping, pest control, air-conditioning, computers and tea vending machine.
Purchasing and maintaining company assets like finger scanner, computers, printers, furniture, scanners, LCD and plasma TV.
Scheduling duties for securities and office assistance.
Looking after AMC for air- conditioning, water purifier and elevators etc
Complete supervision of housekeeping and security.
Hotel, flight booking for guest and in-house staff (domestic/ International).
Payment of vendors.
Follow up with a/c dept for payment.
Interacting with BMC and MTNL.
Facility management for a staff of 400 employees spread around 7 floors.
HR
Sourcing candidates through various job portals, social networking, advertisements, etc
Interview coordination.
Preparation of MIS reports based on interview.
Carry out joining formalities
Attendance management & maintaining employee database and personal files.
Perform other routine HR activities like issuance of letters, handling employee grievances, probation, exit formalities, etc.
Interact with PF and ESIC office.
Actively take part in various cultural and employee engagement activities.
April 2006 – March 2009 Core Lab
Administrator Officer
Company Profile
Core Laboratories is a leading provider of proprietary and patented reservoir description, production enhancement and reservoir management services for the global petroleum industry.
Job Profile & Responsibilities:
Day to day admin duties and setting up of Mumbai operations.
Liaison with airlines, hotels and clients.
Facility management and vendor management.
Creating of invoices for Mumbai operation and scrutinizing Intercompany invoices, which are to be submitted to the clients.
Material management on behalf of our clients.
Co ordination with clients like ONGC, Reliance, British Gas and Gujarat Gas for their requirements.
Shipment of supplies from warehouse to on-site.
Handling and looking after the day-to-day operations of Mumbai Head office.
Identify / tap the right candidates for any vacancies.
Handled the recruitment process end-to-end.
Worked actively with top management and operation Staff for smooth functioning.
Coordinate training programs for employees.
June 2004 – March 2006 EQUANT INDIA PVT. LTD
Contract Administrator
Company Profile:
Equant (NYSE: ENT) (Euronext Paris: EQU) Equant is the recognized leader in global, integrated and customized communication infrastructure solutions to enable the key business processes of its customers.
Job Profile & Responsibilities:
Administration of contract databases and maintenance of records to ensure contractual compliance by suppliers and customers.
Understands and provides timely and valuable input to KPI measurements.
Creation of invoices according to contractual agreements and Equant standards.
Keeping contracts on schedule by resolving contract issues quickly.
Ensure KPI's are under control.
Coordinating with field engineer, service coordination team and customer.
Task management of customer’s operational requirements related to service delivery in frame of contractual obligations.
Escalate all potential exposures to the CA management.
Handling a team of 10 people divided in 3 shifts.
June 2000 –June 2004 Traveljini.com
Data Analyst
Job Profile & Responsibilities:
Worked on applications such as ‘Broad vision’ to maintain and build a hotel database with regular update on the tariff rates of all the hotels listed on the site. In charge of quality control.
Worked with ‘Talisma’ a computer application that helps answer queries of people who want to travel in India and abroad.
To assign the e-mail to the respective departments within Traveljini such as the flights or the customer care department and the branch offices in Delhi, Bangalore and Calcutta.
Worked for e-strategy department as a back-end helping them in co-ordinating with clients regarding newsletters, contests and other projects relating to e-strategy.
December 1999 – May 2000 Standard Chartered Bank
Customer Service Executive
Job Profile & Responsibilities:
Handling all calls of customers for cancellation of credit.
Handling all the queries of customers regarding credit cards.
Sending credit card statement to customers.
Responsible to retain the customers who have sent their credit for cancellation and to pursue them to retain them as customer of the bank and to solve their problems.
Achievements / Recognition
Was nominated for best Manager within 3 months of joining the company (Nucleus GIS & ITES Ltd).
Educational Qualifications:
Successfully completed a course in Executive International Executive MBA (9 month) from United Business Institutes Belgium in Jan 2012.
Successfully completed a 1 yr diploma course in Human Resource Management (DHRM) from Welingkar Institute of Management Development and Research Mumbai in May 2009.
B.Com In Year 1997 From Mumbai University – Second Class
HSC In Year 1993 From Mumbai Divisional Board – First Class
SSC In Year 1991 From Mumbai Divisional Board – Second Class
Additional Qualifications:
Successfully completed a course in Computer Software Application with a working knowledge of MS Dos, Windows, Word, Excel, D Base, FoxPro, Lotus 123, Oracle, L.A.N and an overview of System Analysis and design, Broad vision and Talisma.
Strengths:
Excellent communication, interpersonal skills quick learner. Willing to shoulder responsibilities.
Strong organizational skills with ability to work in high stress environment and meet deadlines. Ability to work independently and within a positive team environment.
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