Mimi Lam 510-***-**** adhktf@r.postjobfree.com in.com/missmimilam/ Oakland, CA

Legal Specialist with over 3+ years of experience in corporate law firms managing records systems, maintaining legal records files, and providing ongoing communications with cross-functional legal team in all departments. Key strengths include E-Filing, client services communications, and maintaining sensitive and confidential inquiries. Prepared to offer current experience and take on new role for professional growth and development. Core Competencies

Legal Terminology Records Management Electronic Filing iManage FileTrail File ServeXpress Citrix Lexis- Nexis Iron Mountain Workday Sensitive & Confidential Inquiries State & Federal Court Filing Microsoft 360 Office Google Suite Adobe Acrobat Nuance Power Zoom & Skype Client Services Training New Hires Strong Verbal and Written Communication Highly Detail Oriented & Organized Personal Injury Litigation Professional Experience

Legal Records Specialist Epiq Systems - Oakland, CA Jan 2019 – Present Provided excellent and proactive internal and external client services to all levels within the law firm. Demonstrated excellence on profiling and E-filing legal documents. Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness in records department. Managed personal and manager's calendars for upcoming meetings and day-to-day schedules. Maintained high level of confidentiality in handling sensitive legal documents.

• Lead various scan projects involving destruction of old physical files and transition from physical to electronic documents.

• Created physical files and ensured all client and matter number information entered accurately to law firm database.

• Maintained ongoing communications with all levels of departments regarding legal file maintenance, creation, revising, reviewing, retrievals and archived records. Office Services Specialist Epiq Systems - San Francisco, CA Nov 2018 – Jan 2019 Cross-trained in multiple service areas in reception, print and mail distribution services. Communicated with client staffs and team members regarding commitments and upcoming requests for deadlines. Maintained flexibility in daily changing roles, responsibilities, and traveled to various work locations. Monitored and listened to clients regarding inquiries and requests to provide accurate information about services.

• Worked closely with client’s staff to ensure seamless day-to-day operations as the first line of contact with client’s visitors.

• Followed established procedures for receiving, documenting, organizing and mailing out client packages.

• Answered telephone inquiries regarding loading/unloading parcels, delivering of parcels, copying, faxing and client requests.

Lead Hostess B Restaurant & Bar - San Francisco, CA July 2017 – Feb 2018 Highly skilled in planning service workflows, coordinating dining room staff, and managing reservations. Demonstrated success in working with front of house staff by creating unique dining experience and upholding high quality standards. Delivered outstanding services and support from initial interaction to final departure maintaining loyal clientele.

• Planned and executed 5+ business companies and guest parties by organizing menus and special requests.

• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

• Supported management by resolving customer service and food-related issues to maintain guest satisfaction.

Administrative Assistant American Intl Montessori School - Berkeley, CA July 2013 – Aug 2015 Provided administrative support to school director, hiring director, and teachers. Demonstrated ability to prioritize and balance demands and meet deadlines in a fast-paced school environment. Effective communicator to all levels in person, phone calls, and emails. Demonstrated flexibility and taking initiative on projects with deadlines.

• Provide logistical support for school programs, meetings and events, agenda preparation, and calendar maintenance.

• Compose and proofread correspondence, letters, reports, providing accurate and concise communication.

• Distributed information as directed and managed all incoming and outgoing mail for all school related inquiries.

Education

Bachelor of Science, Justice Studies San Jose State University - San Jose, CA Aug 2016 – May 2019 Associate of Arts, Humanities & Social Science Laney College - Oakland, CA Aug 2013 – May 2016