Manager Customer Service
Resume:
THOMAS BARNHART
Charlotte, NC ***73
Phone 951-***-****
adhktd@r.postjobfree.com
SENIOR WAREHOUSE MANAGER
Results-driven Senior Warehouse Manager with high-caliber leadership experience in warehouse operations, quality control, and process improvements. Looking for next level opportunity to Director of Logistics role. Demonstrated expertise in reducing costs, increasing revenues, and personnel management. Proven skills in increasing production with existing staff.
AREAS OF EXPERTISE
Strategic Planning • Cost Controls • Procedural Optimization • Team Leadership • On-Time Deliverables • Process Improvements • Resource Allocation • Carrier Relations • GHS • CTPAT • AES • Distribution • Inventory Control • 5S Methodology • Shipping/Receiving • Domestic and International Documentation and Hazardous Regulatory Compliance and following CFR 49, IATA, IMDG, Requirements • ISO Procedures • Certified ISO Auditor • Oracle, SAP, Navision, Quick Books, MS Office Suite •
PROFESSIONAL EXPERIENCE
Logistics Manager Jun 2014 – Present
IGM Resin USA, Inc., Charlotte, NC
Oversee all aspects of logistical operations including truckload planning, shipping / receiving, picking / packing, scheduling, dispatching and accurate recordkeeping, for 55 direct reports over 3 shifts. Continue to utilize expertise in cost controls, safety compliance, and quality assurance. CTPAT Registration, AES Registration, International Documentation compliance.
Lowered freight expenditure by 18% using a freight analysis of carrier choices and changing delivered duty paid (DDP) processes.
Changed floor layout resulting in a reduction of footprint for a 75,000 sf distribution center with a 120% of capacity to 87% capacity allowing more storage space.
Implemented staggered schedule achieving more efficient staff coverage and decreased overtime of warehouse department by 19%.
Applied 5S methodology in ergonomically locating all tools allowing less movement and faster retrieval of tools.
Logistics Manager Oct 2012 – Jun 2014
Sato America Inc., Charlotte, NC
Supervised a team of 11 warehouse workers and drivers engaged in customer service, stocking, inventory maintenance, order fulfillment, and transport. Oversaw truck loading / unloading and pick / pack operations.
Increased storage space of a 55,000 sf warehouse up to 32% by changing locations of products and adding racks.
Wrote new set of shipping and receiving procedures resulting to improved staff accountability and zero errors in recording
Utilized Oracle WMS to extend order cutoff times for branches allowing for additional next-day orders availability and extended service hours for customer pickup.
Logistics Manager Feb 2007 – Oct 2012
LeSaint Logistics @ IGM Resins Charlotte, NC
Managed a third party logistics for IGM Resins USA. Supervised a team of 15 non-exempt employees and 1 exempt employee. Trained staff in warehousing, inventory, and logistics procedures.
Maintained 97% of yearly staffing budget by establishing staggered work schedules reducing overtime and manpower turnover.
Facilitated location of tools by applying 5S methodology increasing staff efficiency.
Created ISO procedures decreasing corrective actions from 96.2% error rate in 2007 to 99.98% error rate in 2012.
Expanded available storage space for a 75K sf warehouse from 12% to 87% capacity by modifying storage layout and removing unnecessary racks.
Continuation of THOMAS BARNHART RESUME
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Logistics Supervisor May 2004 – Feb 2007
Northern Distribution, Stockton, CA
Reported to Operations Manager and supervised warehouse staff. Assigned as fleet maintenance and driver compliance supervisor. Controlled inventory levels by conducting physical counts; reconciling with data storage system.
Maintained 99% on-time delivery by seeking cooperation of warehouse and customer service personnel.
Created and maintained a preventive maintenance and fuel logs significantly reducing equipment downtime.
Developed a computer dispatch board using Excel to track driver locations, travel time, and amount of loads.
Logistics Account Manager Mar 2001 – Apr 2004
Murphy Warehouse Company, Minneapolis, MN
Managed a full account for a third party logistics company. Prepared inventory cycle count and shipments for domestic and international transactions.
Managed charge back compliance resulting to collection of accounts receivables.
EDUCATION and TRAINING
Bachelor of Arts in Theology, Seminary for Biblical Studies, Corona CA
Master’s degree in Theology (in-progress), Seminary for Biblical Studies, Corona, CA
ISO Procedures and Auditor Training
Hazardous Material Handling Certified (CFR49, IATA, IMDG) thru JJ Keller – Current
Multiple Forklift Style Certificates (Train the Trainer certified) thru Toyota - Current
10-Hour OSHA Certified
First aid, CPR, and BBP – Red Cross
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