Sales Manager
Resume:
DENNIS KUEFFLER
Hebron, KY *1048
*******@*****.***
www.linkedin.com
BACKGROUND SUMMARY
Business Development Manager/Parts and Service Manager with extensive experience in diverse areas of global heavy equipment manufacturing, Construction and Portable power Generation. Strong project management and relationship development skills that result in streamlined processes and profitable operations. Demonstrated accomplishments in:
·Client Relations
·Cost Analysis
·SCM
·MPS
·Trade Shows
· Sales and Marketing
·Procurement
·ISO 9001
·MRP
·VMI
· Process Improvement
·SAP
·Inventory Management
·Proposals and Contracts
·Scheduling
PROFESSIONAL EXPERIENCE
STEINERT US, Walton, KY 2017-Current
Global Manufacture of Magnetic and Sensor Sorting equipment for the Mining, Scrap and Waste industries. Relocated from Wisconsin in October 2017.
Parts and Service Manager
Responsible for part sales and customer service, of all equipment products and accessories. Duties included establishing first class relationships and networks throughout North America and South America. Program planning, implementation of warranty process and improvements, along with extensive customer support. Service tech scheduling, training and process improvements and definitions, along with trade show participation.
WESTPRO POWER SYSTEMS, LLC, Pewaukee, WI 2011-2017
Global Manufacture of portable power equipment through the Westinghouse License.
Parts and Service Director
Responsible for part sales and customer service, of all equipment products and accessories for the portable power industry. Duties included establishing distributor and dealer networks throughout the nation. Program planning, implementation of warranty process and improvements, along with extensive customer relations.
Developed relationships and expanded dealer network through implementation of customer needs assessments and streamlined processes.
Implemented pricing and incentive programs.
Successfully negotiating contractors to secure entry to new markets.
Created marketing and conducted training for distributors and dealers on product features, maintenance and cost/benefit advantages, and to increase sales.
Fully created all parts and service manuals and implemented a fully interactive website support channel.
Materials requirements planning and procurement of all inventories domestically and internationally.
Coordinated display design, set up and representation at national trade shows, effectively promoting brand awareness and increasing revenues.
CONSTRUCTION FORMS, INC., Port Washington, WI 2010-2011
Global Manufacture of concrete placing pipes and accessories.
Sales and Service Manager
Responsible for sales and customer service of all pipe products and accessories for the industry. Duties included customer relations, promotion and management of staff for global and domestic operations.
Developed relationships and expanded dealer network through implementation of customer needs assessments and streamlined manufacturing processes, reducing delivery times and increasing revenue.
Implemented pricing and incentive programs for Latin America customers, successfully negotiating contractors to secure entry to new markets.
Created marketing and conducted training for dealers on product features, maintenance and cost/benefit advantages, and to increase sales.
Coordinated display design, set up and representation at national construction trade shows, effectively promoting brand awareness and increasing revenues.
PUTZMEISTER AMERICA, INC., Sturtevant, WI 1994 to 2009
Global Manufacturer of concrete pumps and material placing equipment.
National Sales Manager 2007 to 2009
Responsible for national sales of Esser Twin Pipes and Accessories as a division of Putzmeister equipment. Duties included customer relations, promotion and management of staff for global and domestic operations.
Developed relationships and expanded dealer network through implementation of customer needs assessments and streamlined manufacturing processes, reducing delivery times 50% and increasing revenue 20%.
Implemented pricing and incentive programs for Latin America customers, successfully negotiating contractors to secure entry to new markets.
Created service manual and conducted training for dealers on product features, maintenance and cost/benefit advantages, and significantly increasing sales.
Developed database to share technical information, standardizing processes to expedite issue resolution and ensure customer satisfaction.
Coordinated display design, set up and representation at national construction trade shows, effectively promoting brand awareness and increasing revenue.
Parts Sales Manager 2003 to 2007
Responsible for inside and outside sales, marketing, catalog pricing, training and process improvement. Managed staff of nine service and sales technicians.
Implemented and maintained SAP pricing publications and negotiated discount levels, automating processes and expediting access to information.
Cross functional involvement with SAP pick, Pack and Ship in the Materials Management Module.
Managed Avaya application and document of call center activity, ensuring optimal response time and enhanced customer relations.
Collaborated with marketing staff to develop product promotions and advertising, increasing parts sales to $46 million.
Key resource for web development team, providing recommendations that enhanced design layout, ordering and market exposure.
Senior Buyer 1997 to 2003
Responsible for all procurement activities, including production planning, scheduling, forecasting and just in time purchasing.
Spearheaded implementation of request for proposals and contracts, vendor evaluation processes, generating significant cost savings and improving quality.
Selected as ISO 9001 auditor to evaluate vendors and suppliers, ensuring compliance with corporate requirements and quality operations.
Coordinated parts assignments and commodity groups for SAP implementation, organizing data needed to ensure accuracy and provide a smooth transition.
ECN process and IM maintenance in SAP
VMI and assisted with the KANBAN program.
EDUCATION
University of Phoenix
Gateway Technical College
Midwest City, High School, Midwest City, OK
Also dedicated in continuing my education
CERTIFICATIONS
SAP SCM605/Company Key User Team Member
ISO 9001 IRCA A006381
Hetronic Radio Remote Controls
Military C Schools
2 Year Welder Certificate
MILITARY
E-5, Supplies Keeper, United States Navy
TECHNICAL SKILLS
SAP, Kanban, AS400, MAPICS, Word, Excel, Access, PowerPoint, Outlook, Quick books, Business works
PROFESSIONAL MEMBERSHIPS
ACPA, CPMA
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