Service Representative Customer

RUMAYYA ALTAF THAKUR

Al Sadaf Building, Electra Street, Abu Dhabi Email-id: *************@*****.*** Cell: ++971*********

VISIT VISA – CAN JOIN IMMEDIATELY

SUMMARY

A Motivated customer Service Representative with over 3+ years experience in fast paced, team based environment. Driven and proven successful at achieving established targets and team goals. An effective communicator with excellent relationship building & interpersonal skills. Willingness to learn and adapt fast to growing environment are my personal strengths.

WORK EXPERIENCE

Name of the Organization : Sterling India Solution

Designation : Criminal Research Specialist

Tenure : Dec 2018 – Jan 2020

As a Specialist, responsible for conducting comprehensive

Employee Background Checks that includes Criminal Record

Searches, Credit Searches, Adverse Media Searches, Public Safety

Verification Searches of the candidate

Working as per the set Laws and Guidelines of different countries

for conducting the different checks on the individual.

Post conducting, Generating reports along with timely submission

of these same to the Client.

Generation of tally reports and reporting it to the Seniors on daily

basis.

Disseminate information to respective departments for the

completion of requested background checking services.

Ensured high attention to my daily productivity, quality and have

maintained a record of ZERO Client complaints.

Ensured ongoing and consistent customer satisfaction by providing on-time follow-up and delivery to the Client.

Scrutinize and analyze incoming files for completion and

Inconsistencies.

Effectively handled File closure procedures.

Name of the Organization : Wipro India Ltd

Designation : Online Sales Chat Agent

Tenure : Oct 2016 – Sept 2018

Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate order processing.

Efficient, well organized and able to work in a fast paced environment; resolved approximately 30+ daily or 150+ inquiries or calls per week.

Results oriented; consistently exceed company targets for quality, accuracy and speed of service.

Relay information in a concise and clear manner.

Remain calm, courteous and respectful at all times (even when customers are angry and argumentative).

Quickly understand and interpret customer’s needs and wants

Committed to maintaining exceptional product knowledge to effectively resolve customer concerns and up-sell by recommending appropriate products.

Able to quickly establish a positive rapport with customers and work well with all levels of management.

Communicate with customers through calls / emails / live chats and assist them with their inquiries.

EDUCATION

2015 BSc- IT, Mumbai University, India, 66.35%

2011 HSC, Maharashtra Board, India, 57.83 %

2009 SSC, Maharashtra Board, India 70.61 %

PERSONAL DETAILS

Date of Birth 12th November 1993

Marital Status Single

Nationality Indian

Religion Muslim

Gender Female

Cellnumber +971*********

Visa Status Visit Visa

Email id *************@*****.***

Correspondence Address Abu Dhabi, UAE

Permanent Address Madhil Wada, Rajapur, Maharashtra, India

Yours Faithfully

RUMAYYA THAKUR

PROFICIENCY FORTE

Excellent Customer Service

MS Office Proficiency

Professional Telephone Demeanor

Data Entry

Good Communication Skills

Problem Solving

Positive Attitude

Self-Motivated

SKILLS

IT

MS Office (Advanced)

MS Excel

Powerpoint

Languages

English

Hindi

Marathi

Urdu

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