Social Media Sales

This document is not related to any business of the Emirates

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. INFORMATION SYSTEM ENGINEER PROJECT MANAGEMENT AND COMMUNICATIONS ENTHUSIAST Chaima Sallami

DATE OF BIRTH: 28/06/1989

DOWNTOWN / Dubai-UAE

MOBILE: 009***********

EMAIL:

adhkb0@r.postjobfree.com

DRIVING LICENSE: Yes

EXPERIENCES:

OCTOBER 2019 – DECEMBER 2020

ECOMMERCE COORDINATOR ASSISTANT MANAGER

“EMIRATES AIRLINE”

MISSION AND TASKS PERFORMED:

Achieving online sales through campaigns for Emirates across online pure player (desktop and mobile) for the GCC / Middle East Region.

Monitor sales and trends across the region and plan tactical and seasonal campaigns and promotions.

Follow up with campaigns performance using Google analytics Google+ Studio and CBI for detailed Performance.

Participate in the creation of the content for the online channel example ‘feature fares, mobile only promotions, and seasonal campaigns, ‘Prepare the campaign brief, Email brief adding fares and destinations, then share it with the advertising team using EMPOWER chamber, prepare and deploy templates feature fares using SDL Tridion Emirates .

Verify the quality of new and existing product contents across business partner websites, ensuring they meet the appropriate content and quality standards.

Prepare for the production of new content, taking into account the e-commerce environment and product characteristics.

Work alongside corporate communication, Revenue optimization team to share our performance against metrics and provide a forecast booking performance.

Work on optimizing online sales performance by Monitoring other sales channels and competitors website.

Analytics: Prepare weekly reports on CBI (Commercial Business Intelligence B2C, for the higher management ex: ‘Forward Ticketed Performance’ and ‘Form of Payments’

Conduct regular Analytics for booking, ticketed, flown performance report.

Work on specific campaigns and CUGO (Closed Users Group Offer) analytics to measure performance.

Prepare daily benchmarking report to monitor and measure competitor’s performance like online travel agencies, metasearch engines.

Provide and develop new business cases and strategies to optimize online sales and increase customers conversion rate :Develop new payment plans for specific countries ex {Tabby}, develop customers journey on the Emirates website and provide tailored products suggestions {ex : Customers landing on booking page to Maldives on business class, they get suggestions for 5 stars hotel booking. ACHIEVEMENTS:

Create and execute 2019 campaigns calendar for GMEI region successfully.

Achieve the target of 2.5% as Revenue contribution in the online sales channel.

Participate in the new Emirate Portal project, to create test and translate some of the portal landing pages. JANUARY2018 – JANUARY 2019

ONLINE STORE MANAGER: BRANDS MANAGEMENT

“FASHSOUQ.COM”

MISSION AND TASKS PERFORMED:

Back office project management:

This includes the posting/displaying of the goods, making sure that all links are working, updating the database. This document is not related to any business of the Emirates BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.

Keep in touch with a logistics company as well as the suppliers and manufacturers of the products they provide and agree on pricing of all goods and manage database of the inventory.

Schedule for the cut-off of the order filling and payment for the day to ensure the buyer receives the packages in a timely manner.

Work with purchase and commercial team to define the products specifications and requirements to be integrated to the system used.

Gather feedback from stakeholders (users, competitors and management) to keep updated and search innovative solutions to improve the company platform.

Provide support and reviews in testing any platform features / mobile version release.

Raise brand awareness and drive conversion of online media to sales lead by working on promotions and campaigns to attract more customers (like free shipping, or buy 2, get 1 free deals).

Monitor websites and other competitor’s social media platforms and develop new sales trends.

Working with internal teams to encourage effective day-to-day process and best consumer experience on the website.

Conduct reports and analysis of digital campaigns using Google Analytics, social media analytics tools like sprout social.

Connect and build strong relations with influencers and agencies.

Social media and content:

Collaborating with paid media to create high click through rate advertisements, web banners, and contests increasing our traffic by 27% Ideation,

Preparation of social media plans and collaboration with various teams like IT, web, creative, SEO/SEM team in order to execute them. Monitoring of social media accounts for several brands simultaneously and effectively.

Planning budget and media spends on different mediums for brands to involve agencies and third parties on board to ensure the planned.

ACHIEVEMENTS:

INCREASE MARKETING METRICS UP TO 80 % FOR THE PERIOD OF 6 MONTHS.

INCREASE SALES (CONFIRMED ORDER) FROM 5 ORDER PER DAY TO 30 ORDERS PER DAY. DECEMBER 2016 -AUGUST2017

ERP/CRM COORDINATOR

“MAG GROUP”

MISSIONS AND TASKS PERFORMED:

Assign user rights and password after been decided by the top management.

Monitor the master file creation and certification activity transaction data entry by users for the test run (CRP run). Monitor closing balance data entry.

Update and segment LEADS databases.

Responsible for analyzing and presenting data related to customer behavior and the customer lifecycle of our brand partners, confidently expressing a full understanding of customers’ purchasing patterns.

ACHIEVEMENTS:

ASSIST AND MANAGE TWO OF THE BIGGEST LUNCHING PROJECTS EVENTS INDUBAI:

CONDUCT A BREIFING WITH THE TEAM MEMBERS PRIOR TO THE EVENT.

MAKE SURE THAT MARKETING MATERIALS ARE AVAILABLE AND READY FOR THE EVENT.

SUPERVISE THE TEAM MAKE SURE THEY ARE ATTENDING CLIENTS.

EXPEND THE MAG GROUP DATA BASE WITH CLIENT PROFIL.

INCREASE LOCAL AND INTERNATIONAL CLIENTS BY 60% AFTER LUNCHING THE FIRST PROJECT USING SOCIAL MEDIA PLATFORMS LIKE LINKDIN AND SNAPSHAT FOR THE FIRST TIME IN REALESTATE. This document is not related to any business of the Emirates BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. JANUARY 2016 –AUGUST 2016

BUSINESS DEVELOPMENT MANAGER

“RAK GROUP”

MISSIONS AND TASKS PERFORMED:

Creating targeted business development and marketing strategies (undertook research to identify potential client pool and trends).

Managing sales team to execute and plan high intensity online market research projects for both Tier 1 multinationals and other clients.

Delivering project proposals and plans to existing and prospective clients.

Designated primary point of client contact for day-to-day account matters.

Monitoring and reporting on account progress to both internal and external clients.

Addressing any client issues or concerns/challenges. EDUCATION

Master Degree: Information System Engineering.

University: Higher National Engineering Institute of Carthage TUNISIA. Bachelor’s degree: IT engineering.

University: Higher School of Technology and Computer Science TUNISIA. Thank you for using www.freepdfconvert.com service! Only two pages are converted. Please Sign Up to convert all pages. https://www.freepdfconvert.com/membership

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