MOUTAZ ELFEKY

IT Supervisor

Address: Mokattam, Cairo, Egypt

E-mail: adhkap@r.postjobfree.com

Phone: +20-111-***-****

PERSONAL SUMMARY

Have 15 years of experience in the IT industry, a multi-skilled technical architect with comprehensive experience of designing, developing and deploying architectures and infrastructure for software applications. Possessing a proven ability to lead project teams to successfully deliver agreed upon solutions of the highest quality, often in complex and challenging customer environments. A successful IT Administrator with extensive analytical and software experience of investigating and complex systems integration in Egypt using various technologies. Multi-talented with good all-around technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic. An enthusiastic network engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Experienced in providing motivation, guidance and up to date networking consultancy service to both colleagues and clients. A highly competent and organized systems administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to- day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements.

WORK EXPERIENCE

Supervisor at Acumen (Arabia Inform)

November 2012 – Present

Implement and monitor an AWS cloud infrastructure. Implement management and security solutions. Implement solutions for apps. Implement and manage data platforms (PaaS). Design monitoring. Design identity and security. Design data storage. Design business continuity. Design infrastructure. Develop a security and compliance plan. Develop an instrumentation strategy. Manage source control. Facilitate communication and collaboration. Define and implement continuous integration. problem-solving, and solution strategies. Provide systems architecture expertise for AWS ecosystem. Participate in application migration from on-prem/Azure into AWS, focusing on application resiliency/redundancy. Working experience in Amazon S3, Amazon RDS, and Amazon EC2. Introduced NoOps Culture to the Ops and DevOps teams that saved 50% of the effort. Reduced AWS costs by 30%. Created tagging standards for proper identification and ownership of EC2 instances and other AWS resources. Improved employee productivity by 70% using automation of AWS build tasks. Implemented Cloud Watch Alarms for EC2 (Stop/Terminate/Reboot). I have designed and developed AWS VPC and EC2 modules.

Supporting equipment in a Microsoft Windows environment, from design through implementation and support. I perform a wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment. Provide investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure. Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals. Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support. Maintaining software applications, operating systems and regular maintenance. Managing assigned projects and program components to deliver services in accordance with established objectives. Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support. Supervising the administration of systems and servers related network to ensure availability of services to authorized users. Any other duties as assigned by management. Updating and monitoring IT user accounts. Managing and monitoring multiple locations. Working on Active Directory accounts, configuration. Follow Documented processes i.e. implementing change control procedures. Producing reports for CEO. Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi-site IT infrastructure of at least 600 employees. Producing coherent technical proposals that meet customer requirements. Designing and specifying medium and large software systems. Mentoring and guiding less experienced consultants. Building relationships with clients, technical teams and external contractors. Managing the development of documentation to meet client expectations. Architecting and designing software solutions for various problem types. System Engineer (Mazaya Metal)

2011 - 2012 (2 years)

Installing, design and management infrastructure for the factory. install all servers and client. Processing all servers to work with SharePoint. Built all site to work with SharePoint and application. Handover infrastructure and information technology to the new team. System Engineer at Olympic Group

2009 - 2011 (3 years)

Implementation and maintenance of Retail software and multi-systems integration to POS and data warehouse. Includes IT planning, project management, business models, business rules, and supply chain integration, create a prototype of web-based information retrieval for Oracle-based Customer Billing Information Systems, Provide client support and technical issue resolution via E-Mail, phone and other electronic medium, Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only),Configure software to connect to Internet application servers, Provide training to clients in the use of system and applications as related to Internet, obtain general understanding of OS and application operations related to company offered services, Identify and correct or advise, on operational issues in client computer systems. Administering & designing LANs, WANs internet/intranet, and voice networks. Analyzing & developing key components using methodology prescribed techniques. Communicating and negotiating with users, specialists, other staff and suppliers. Network connectivity troubleshooting, ping, tracert, telnet. Responsible for communication protocols, configuration, integration & security. Investigating, diagnosing and resolve all network problems. Maintaining pre-packaged software applications on the LAN. Upgrading and repairing faults on CIS systems, networks & peripheral equipment. Cisco & HP switch configuration VLAN configuration/troubleshooting. Working with multiple technical platforms i.e. mainframe, two-tiered client-servers and three-tiered client- servers. System Engineer National Organization for Urban Harmony June 2009 - November 2009 (6 months)

Install hardware, systems, and software for networks, System back-up, restore protocol, Computing Infrastructure, Troubleshooting, Analysis, Workstations, Associated systems. Maintenance & management of the Critical Windows-based Server Environment. Maintaining up to date Antivirus levels on all machines company-wide. Providing maintenance support and break-fix solutions. Liaising & meeting with external suppliers of IT services. Troubleshooting technical problems and implementing solutions.

Responsible for the fast and accurate troubleshooting of reported faults. Providing technical support via helpdesk systems for a wide range of internal & external applications. Technical Support Engineer at Vodafone Egypt

June 2007 - June 2009 (2 years 1 month)

All stiff related broadband connection at the store. Supervising the staff’s, 121, Tender Activity at WinCash, Siebel and Minsat, Active – Deceptive Services, Support Customers, check warehouse, display Inventory, reporting to the manager, and Close the day. Technical Support Engineer CivicOne

September 2004 - October 2006 (2 years 2 months)

Provide client support and technical issue resolution via E-Mail, phone and another electronic medium, Configuration of client's equipment to connect to the Internet via modem/DSL Router

(Dialup/DSL customers only), Configure software to connect to Internet application servers, provide training to clients in the use of system and applications as related to Internet, obtain general understanding of OS and application operations related to company offered services, Identify and correct or advise, on operational issues in client computer systems. ACADEMIC QUALIFICATIONS

Mokattam Institute, Cairo, Egypt.

2000 - 2004 Bachelor of Tourism & Hotels, Hotel Management. School: St. George's – Mokattam School, Cairo, Egypt. Certificate

ITIL, MCITP, MCTS, MCSA, Network Infrastructure Configuration, Windows 7 Configuration, Enterprise Administrator, Applications Infrastructure Configuration, CCNA (Network Fundamentals

- LAN Switching and Wireless – Routing Protocols and Concepts - WAN), IT Essentials 1-2. AREAS OF EXPERTISE

AWS, CloudFlare, Google Apps, Office 365, Rackspace, Microsoft Exchange, VOIP, Godaddy, Pingdome, Alexa, IBM San Storage, Dame Ware, Zabbix, MS Office, Visio, Internet Tools, Network Tools, VMware, VMware vSphere Hypervisor (ESXi), Citrix Xen server, Pydio, Redmine, Siebel, WinCash, Warehouse, Minsat, Queue Systems, Open Source Solution, Active Directory, DHCP, DNS, TMG, Endian Firewall, PfSense Firewall, Forigate Firewall, Forti Analyzer, ERP systems, Final Cut Pro, Adobe Premiere, Adobe Photoshop, SCOM, MAC OS X, Unix, Linux +, Red Hat Enterprise, Windows, Windows server.

REFERENCES – Available on request

For more detail please go to this link https://eg.linkedin.com/in/moutaz-elfeky-56083677

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