TAREK MAGDOULI adhk5l@r.postjobfree.com

+974********

Tarek Magdouli

@TMAGDOULI

OBJECTIVE

Maintain customer satisfaction and improve customer experience with Telecom Call Center through

my proven problem solving skills, customer experience, and product knowledge and my philosophy is

that everyone has an important part to play in customer service and with this in mind i work hard to

identify the needs of my staff As a true professional i will always go the extra mile to exceed customer

expectations. Furthermore I have a pro-active and 'can do' attitude along with exceptional attention to

detail and excellent organisational skills.

EXPERIENCE

Yas Mall - Aldar Management September 2014 - March 2019

Customer Service Representative

Supporting customers by providing helpful information and responding to complaints,they're front line

of support for clients and customers and they help ensure that customers are satisfied with products,

services and features, we introduce our business to prospective our call center, we highlighting our

unique culture and working environment, this our opportunity to set our company apart from

competing job listings, we obtains clients informations by answering telephone calls interviewing

clients verifying individual, and we treat every customer as if they were a VIP, we give every client the

same excellent treatment as you would like to receive yourself.

Tunisian Embassy July 2010 - Jun 2014

Administration Officer

Responsible of assisting administrative tasks and handling all the duties assigned by the

Ambassador.

Responsible for the data entry and preparing various documents on computer, Visa, governmental

papers, passports.

Working in administration department and handling the daily operations.

Al Habtoor Group January 2007 - March 2009

Public Relation Officer

Coordinate employment / residence, visit visa and other kind of visas with HR coordinator.

Follow-up on labor cards, Access cards, Identification cards, residence visa and government health

card renewal.

Coordinate and ensure that new joiners will be able to join at the right time considering their Visa,

flight ticket, airport/hotel pick-ups and issuance of their initial joining entitlement such as set-up

allowance furniture allowance on the first day.

Represent the company at locations such as the police station, airport, hotels, Embassy's,

ministries/municipalities and other significant department and in accordance with service such as

mobile and landline phone services, connections/disconnections/repairs, mails,electricity bills.

Metropolitan Hotels/Dubai September 2005 - December 2007

Reception Supervisor

Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all

functions are carried out in accordance with agreed procedures, protocols and time-scales, and

reporting to the practice manager as necessary.

Organising rotas, having a hands-on approach to general reception duties - providing a warm welcome

to every guest, making reservations, dealing with enquiries, dealing with complaints, cash handling

and dealing with ad hoc queries. ... Duties and Responsibilities: Communication.

EDUCATION

Ibn Jazzar School 24 Jun 1998

High school diploma

Level 3: Upper secondary education

SKILLS

Communication. Ability to Work Under Pressure. Decision Making. Time Management. Self-

motivation. Conflict Resolution. Leadership. Adaptability.

Data Entry Answering Phones Billing Scheduling MS Office Office Equipment QuickBooks Shipping

Welcoming Visitors Salesforce Calendar Management

Product Knowledge Lead Qualification Lead Prospecting Customer Needs Analysis Referral

Marketing Contract Negotiation Self Motivation Increasing Customer Lifetime Value (CLV) Reducing

Customer Acquisition Cost (CAC) CRM Software (Salesforce, Hubspot, Zoho, Freshsales) POS Skills

Cashier Skills

LANGUAGE

Arabic language read, Write and speaking

English language read, Write and speaking

French language read, Write and speaking

INTERESTS

Football

Reading books

Traveling

Communication with people

ACTIVITIES

Watching Documentaries from National Geographic

Watching politics channels

PERSONAL DETAILS

Nationality : Tunisian

AREAS OF EXPERTISE

. office Management

. Teambuilding And Supervision

. Staff Development And Training

. Travel Coordinator

. Policies And Procedures Manuals

. Reports And Documents Preparations

. Front-desk Receptionist

. Spreadsheets And Database Creation

. Bookkeeping And Payroll

. Meeting And Event Planning

. Inventory Management

. Sales And Marketing

. Sales And Margin Improvement

. Customer Service Management

. Complaint Handling And Resolution

. Retail Operations Management

. Customer Satisfaction Enhancement

. Cost-Reduction Strategies

TAREK MAGDOULI

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