QA Professional with Proven Testing Methodologies

Cory Gacey

**** ** **** ***. *** ***. Portland.

Cell 503-***-****

*********@*****.***

Skilled professional with experience and knowledge of Software Quality Assurance Practices and the System Development Life Cycle Process. A proven track record in my ability to plan, evaluate, and report on projects in a development, test, implementation and production environment. Technical Skills

Java

.NET Web Applications

Octopus Deploy

Bitbucket

RESTful

XML/Json

Xpath/XQuery/JsonPath

Jmeter 4.0

SoapUI 5.3.0

Teamcity

TomCat Webserver

Soap

MS SQL/MySQL

Windows/Linux OS/OSX

Jira

HTML

Professional Experience

Kindercare, Portland, OR. 12/2019 – 03/2020

QA Engineer

Demonstrated initiative with a quick ramp-up cycle for the organization’s student tracking, billing and school program .NET web application suite.

Pivoted to another project team with additional help when needed and provided immediate value to their testing effort.

Performed and created regression testing approaches and test cycles.

Developed SQL queries to validate and leverage against test data to prove out new features. Created permutations to ensure testing scope covered any high risk incurred with the code change.

Collaborated with Web Developers and business partners on an Agile project team.

Nominated for an IT Award for my collaborative nature and going above and beyond what was required.

Leveraged Microsoft SQL Server Management Studio and JMeter knowledge for testing. Chrome Data Solutions. Portland, OR. 4/2012 – 12/2019 Quality Assurance Analyst (2016-2019)

Technical Project Lead for a flagship SAAS data product. Provided SME-level support for stakeholders. Demonstrated initiative, and proven experience in working on multiple types of test deliverables.

Solutioned and setup local environments for build smoke-testing prior to QA deployment

Tested Java Restful APIs using test automation tools such as Jmeter, SoapUI, Postman (with Neuman/NodeJS functionality)

Developed MySQL, MSSQL and Cassandra (noSQL) queries to compile aggregated test data. Covering multiple scenarios and permutations.

Developed and refactored various performance testing suites

Fostered solid working relationships among interdisciplinary groups including development, support, tech ops, data team, project managers, system analysis, and product management. Modified interpersonal approach to streamline collaborative efforts.

Provided guidance and training for off-shore Scrum members. Technical Account Manager (2012-2016)

Technical point-of-contact for several top clients, representing millions in revenue

Wrote and edited Wiki articles for internal knowledgebase

Managed, escalated and level-set client expectations and needs

Assisted in training new reps, creating training materials

Supported data products utilizing SQL database technology

Provided advanced troubleshooting of SOAP and RESTful web services

Developed and enhanced workflow processes for the team

Provided guidance in best practices for product implementation for top enterprise clients

Developed data concept examples for client onboarding

Partnered with other functional groups to ensure products were meeting client needs

Subject matter expert for several key products

Support.com. Redwood, CA. (Remote Office) 1/2010 – 4/2012 Systems Engineer

Provided excellent over-the-phone support for Malware/Virus removal, as well as advanced troubleshooting

Identified rootkits/trojans/rogues and other malware hidden and plaguing customers computer systems

Disabled and removed malware as well as optimized system performance settings

Troubleshoot critical system errors and crashes and provided resolutions and recommendations Netflix Inc., Hillsboro, OR. 9/2007 – 1/2009

Technical Support Representative

Provided excellent over-the-phone support for streaming movies over the internet

Troubleshoot DRM, driver and connectivity issues

Assisted customers remotely with GotoAssist/

Contributed solutions and published technical knowledgebase articles Future Networking, Tigard, OR. 3/2007 – 9/2007

Network Technician

Designed and Supported Windows Server 2003 Active Directory Domains

Setup and configured Watchguard & Sonicwall firewalls, VPN and remote access

Supported Exchange 2007

Troubleshooting for network, server and desktop issues

Designed and planned upgrades or complete network/server setups.

Provided prompt courteous customer service

Areas of Expertise

Excellent analytical and problem-solving skills

Cisco Local Area Network setup and support

Windows Server 2003 AD Domain setup and maintenance

Documentation creation for installation and training manuals

Collecting FAQs and writing formal answers for Help Desk personnel

Building, maintaining, & repairing computer systems and servers

Advanced troubleshooting and removal of malware and viruses, and critical system errors and crashes Certifications & Training

Cisco Certified Network Associate - Global Knowledge Online, 2000 References:

Nathan Conner, QA Manager – 360-***-****

Nathan Baker, SR QA Engineer – 503-***-****

Jason Brown, Product Manager - 503-***-****

Edward Delos Santos, QA Technical Lead – 971-***-****

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