Executive Assistant
Resume:
PAMELA POZO
adhk4i@r.postjobfree.com
EXPERIENCE
Intercept Pharmaceuticals New York, NY March 2020 – October 2020
Key Accounts Coordinator
• Provided administrative support to the Director of U.S. Key Accounts, South Senior Area Business Director and West Senior Area Business Director
• Served as liaison for the field teams helping to expedite requests with other departments and vendors
• Maintained employee roster for accurate territory and personnel data
• Worked with Fleet administration including vehicle assignments, driver safety program oversight and invoicing
• Responsible for National Field Communications, channeling weekly communication from Sales Ops, Marketing, HR, IT and others
• Onboarding/Offboarding to ensure that accurate documentation is in place, equipment is procured/collected, systems and accounts are (in)activated, and stakeholders are notified of changes
• Tracked Exhibit/Trade Show requests including vendor registration forms, checked requests and W9 forms
Dolby Laboratories, Inc. New York, NY September 2011 – March 2020
Executive Assistant & Office Manager
• Provided administrative support to the Director of Content Services, Managers of Service Operations and Technical Operations, and team of Engineers and Service Operations Specialists
• Served as primary point of contact for internal and external contacts and oversaw office operations
• Answer, screen, and direct a high volume of incoming phone calls; respond to inquiries and requests
• Managed calendars; scheduled internal and offsite meetings, appointments, and conference calls
• Coordinated domestic travel arrangements; book flights, hotel accommodations, and ground transportation
• Prepared detailed travel itineraries with meeting documents, including marketing collateral and agendas
• Planned and executed internal and external client motion picture screenings; reserved and set-up venues, arranged catering, tracked and managed guest lists, arranged transportation, and provided onsite support
• Received and tracked media inventory via database systems to prevent copyright infringement
• Contributed new content to the branch website to ensure increased brand awareness
• Facilitated shipping and billing of audio equipment for increased productivity at field service jobs
• Maintained office supply inventories and liaised with building management regarding security
Papyrus New York, NY June 2011 – December 2013
Merchandising Assistant
• Provided administrative support to the Merchandiser and Store Manager and assisted with advertising
• Developed and implemented advertising strategies to increase sales; analyzed past sales to anticipate need
• Assisted with the placement of merchandise by style, color, brand, and size to increase visibility to customers
• Created and distributed reports regarding the demand of different projects
Target Stores White Plains, NY December 2008 – July 2011
Customer Service Manager
• Oversaw team of six employees, ensuring exceptional customer service and conducting reviews
• Audited merchandise that was damaged and administered customer exchanges and refunds
• Processed new credit card applications and credit billing inquiries
ADDITIONAL EXPERIENCE
FTNG-RM, LLC New York, NY September 2017 – January 2020 Co-Founder
EDUCATION
LIM College New York, NY August 2016
Master of Professional Studies, Fashion Merchandising & Retail Management
State University of New York New Paltz, NY May 2011 Bachelor of Science, Business Administration
Concentration: Marketing
Lambda Pi Upsilon Sorority, Latinas Poderosas Unidas Inc.
SKILLS
Fluent Spanish, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), G Suite, Concur, SAP, Video Platforms (WebEx, Zoom, Skype)
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