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Telephone etiquette, customer service, switchboard, data capturing

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
R8000
Posted:
January 18, 2023

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Resume:

SBONGILE PRECIOUS MBONAMBI

*** **** ******, ********, ****

063-***-**** /078-***-****

adhk4g@r.postjobfree.com

English and IsiZulu

Code 10 (C1)

PERSONAL STATEMENT

I am a focused, result-driven, self-motivated, and enthusiastic professional. I am eager to exercise the knowledge obtained from my experience and gain technical skills in a challenging work environment while contributing to meet deadlines, and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects. More than capable of leading a team and thrive working in high pressure and challenging working environments. Naturally possess excellent interpersonal communication and negotiation skills, manage work relationships well and have the ability to influence decisions.

PERSONAL INFORMATION

Driver’s License Code C1

EDUCATION

Human Resource Management (N6) Richfield Graduate Institute of Technology

Human Resource Management (N4 & N5) Richfield Graduate Institute of Technology

Certificate in End User Computing Richfield Graduate Institute of Technology

National Certificate in Business Management (NQF 4) Coastal TVET College

EXPERIENCE

Store Associates Mr Price Home

2018 – 2019

I was helping customers if they couldn’t find things or needed advice

I was also a cashier

Receptionist Black Rand Communications

2015 – 2017

Answered phone calls from clients

Updating customers information in the system

Data capturing of sales made daily

Respond to emails from clients

Manage the switchboard

Assist with all walk-in clients

General Administration

Filing and ordering of stationary

Telephone etiquette

Responding to email and telephonic enquiries

Administrator Amafuze Consultants

2014 – 2014

Answered phone calls and transferred the calls to the right person.

Filling of the documents of the clients.

Faxing, scanning documents and invoicing

Respond to emails.

Scheduling meetings and sending meeting invites to attendees.

Order refreshments and stationary

Summarizing and distribution of minutes in all meetings

ATTRIBUTES & COMPETENCIES

Excellent communication

Attentive

Work well under pressure

Planning and organizing

Research and Presentation skills

Self-motivated and team player

Reliable

Administrative skills

Customer service

Communication Skills

Work Ethic

Conflict Resolution

Highly motivated and reliable

Strong analytical and problem-solving skills

Report Writing skills and deadline driven

Able to relate easily and effectively with managers, clients and colleagues

Adaptive

Proficient in Microsoft Office

Batho Pele Principles

Interpersonal skills

Professionalism

REFERENCES

Miss SP Ndlovu

Assistant Manager

Blaq Rand Communication

073-****-***

Mr. SV Nyuswa

Manager

Amafuze Consultant

082-***-****

Mr. SP Khethwa

Assistant Management

067-***-****



Contact this candidate