NNABUKO PRECIOUS CHINENYE (MBA, BSc)

*, ***** ***** ******, ****** BROOKS ESTATE, LAGOS-NIGERIA.

adhk3h@r.postjobfree.com, +234**********.

A dynamic and motivated Business Analyst with significant experience in Regulatory Compliance, Digital Transformation, Business/ Process Change projects and the application of the Software Development Life Cycle (SDLC). Equally possess hands-on experience in business process modelling, requirements engineering and management, strategic analysis as well as excellent stakeholder management skills. With my exceptional leadership, communication, and problem-solving skills; better enhanced through my recent MBA degree, I am eager to join an ambitious organisation where my skills/experiences can be harnessed towards delivering enduring outcomes.

PROFESSIONAL EXPERIENCE

JAN’ 19 – Mar’ 20

BUSINESS DEV/ ANALYST INTERN- AFRIPAY GROUP (CASHPOT LIMITED)- CANARY WHARF, UK

•Gathered requirements from all relevant stakeholders through stakeholder interviews and a review of customer survey and complaints to ensure the full capture of the overall business needs.

•Developed and maintained an open channel of communication with internal and external stakeholders, acting as a point of contact for the project team.

•Supported the UI/UX designers to create Wireframes and prototypes to enable the ‘go-live’ process and assisted in the preparation of Test Plans, Test scenarios and Test Scripts for the visibility board.

•Analyse the structure of the money transfer company, how customers use technology and what goals of both the company/customers need.

•Identify problems within a business and customer service interface.

•Formulate ways for businesses to improve, based on previous research.

•Oversee the implementation of new technology and systems according to tailor the need of the customer interface service.

•Identify technical issues, document analysis and drive solutions.

•Deal with any escalated issues regarding the banking platform process.

•Assist with the security management banking platforms-3D System-payment gateway.

•Work closely with the finance team to proactively identify possible enhancements, ensuring the payment process solution is designed and developed to support business needs/process.

•Maintaining and developing client relationships and customer service.

•Engaged in the Implementation of API Interface software for end to end business process etc.

•Conducted interviews with Customer Services and Functional Heads to gather audit related information and facilitated meetings to explain the impacts and effects of the improvement.

•Reviewed customers questionnaires, surveys, and complaints to extract requirements, both functional and non-functional requirements.

Jan’ 16 – Dec’17

HR SUPPORT- EXECUJET AVAITION NIGERIA – LAGOS, NIGERIA

Handled customers and staff travelling ticket related issues…e.g. liaise with immigration to ensure timely attendance of customers and staff at the airport.

Involved in data analysis…imputation of various data into source records for reference.

Maintained head count report and training records for reference.

Conducting and supporting with exit interviews.

Supported the team in employee relationship issue.

Supported the contracts renewal of staffs and contractors.

Provided general HR service to employees.

NYSC – OCT’ 15 – NOV’ 16- EXECUJET AVIATION NIGERIA, LAGOS.

EDUCATION:

UNIVERSITY OF NORTHAMPTON, UK- MBA (MERIT)- JAN’ 2018 – JAN’ 2020.

CALEB UNIVERSITY, LAGOS, NIGERIA -BIOCHEMISTRY (BSC), 2ND CLASS – SEPT’ 2011 – JUL’ 2015.

OAK INTERNATIONAL COLLEGE, LAGOS, NIGERIA- SSCE – SEP’ 2005 – JUL’ 2011.

KIDS KASTLE INTER- AMERICAN SCHOOL, LAGOS, NIGERIA- LEAVING SCHOOL-SEP’ 1997 – JUL’ 2005.

PROFESSIONAL MEMBERSHIP:

MEMBER OF CHARTERED MANAGEMENT INSTITUTE – CMI- 2020.

PRINCE 2 CERTIFACTION (FOUNDATION): IN VIEW.

REFERENCE:

Available on Request.