Susan Manfredini

*** *. ***** *****, ***** Lakes, Illinois 60010

Cell: 847-***-**** – adhk2w@r.postjobfree.com

Summary

Over 20 years of work experience in sales and customer service have led to strong interpersonal skills, relationship management and cross-functional partnering. My excellent customer relationship skills have established trust, increased customer satisfaction and led to increased sales. Highlights

• Client relations specialist

• Team player

• Meticulous attention to

detail

• Self-starter

• Word proficiency

• Conflict resolution

techniques

• Meeting planning and

scheduling

• Good analytical/

interpersonal skills

• Skilled multi-tasker

• Good negotiation skills

• Focused on customer

satisfaction

• Strong sales skills

• Excel proficiency

• Travel coordination

• Inventory control

• Vendor relations

• Excellent networking

• Relationship managing

• Proven communication

• Ability to work

independently

• SLACK

• Finance

Accomplishments

• Created the Chicago market for ACV’s expansion west.

• Increased sales and improved customer retention.

• Played an instrumental role in increasing customer satisfaction ratings. Experience

Dealer Success Manager – Chicago

April 2019 to Present

Roadrunner Financial

• Building relationships with dealers to increase applications.

• Assisting dealers with pre-and-post-contract stipulations.

• Providing continual education of current rates/terms and deal structuring.

• Following-up on approved applications to get them to a funded loan. Territory Manager – Chicago

January 2018 to April 2019

ACV Auctions

• Develop and execute a plan to open, grow and build my territory. Signing up both independent and franchise dealers.

• Service dealer accounts both in person and by phone.

• Build strong relationships to achieve retention and growth.

• Ensure both customers and prospects have a clear understanding of our product through a consultative selling approach.

• Respond quickly and accurately to problems, concerns and needs of my customers.

• Be familiar with the competition and know how to sell against it.

• Utilize Salesforce on a daily basis.

• Help proactively market the company to customers and convey the advantages of ACV.

• Collaborate with team members, manager, cross-functional departments when necessary.

• Day to day management of Vehicle Condition Inspectors. Inside Sales Representative

August 2016 to December 2017

ADESA Chicago

• Manage assigned dealer territory.

• Contact consignment dealers daily to solicit

and develop new consignment business.

• Build and maintain relationship with

dealers.

• Arrange transportation and detail work.

• Get floor pricing and announcements from

dealers.

• Help with sales line-up.

• Resolve “If’s.”

• Help online sales department maximize

dealer cars.

• Floor plan purchases.

• Email sales contacts.

• Order PSI’s

Sales Representative

July 2015 to August 2016

Autowerks – Crystal Lake, IL

• Perform sales, service, and administrative

duties.

• Won salesperson of the month three months

straight.

• Enter new inventory in IMS.

• Arrange transportation and reconditioning of

vehicles

• Added cost of recondition to units.

• License and title.

• Payables and receivables.

Barista Trainer

September 2012 to July 2015

Starbucks - Palatine, IL

• Trained and coached new partners on operations and procedures.

• Implemented operations and systems for new store location.

• Awarded partner of the quarter for excellent service and employee relations. Office Manager

June 1996 to August 1999

Chicago Leasing Corporation - Cary, IL

• Responsible for sales and leasing of

automobiles and equipment.

• Accounts payables/receivables/collections.

• Managed two administrative employees.

• Monthly billings and reports.

• Dealer relations.

• Inventory of vehicles and supplies.

• Reconditioned lease returns.

• Charge-back lessee for damages.

• Coordinated transport of off-lease units to

auction.

• Sold aged inventory at auction.

• Processed payoffs/titles.

Education

Bachelor of Arts: Business Administration, 1989

Bradley University - Peoria, IL, United States

References

Available upon request.

Contact this candidate