Social Media Marketing

Karla

Calvo

Address:**** ******* **, **** **, Hollywood, Florida, 33020.

Phone:+1-954-***-****

Email:adhk1g@r.postjobfree.com

OBJECTIVE I am a professional marketing assistant with experience in the areas of media plan creation, social media and database management. My unique sports experience over the past 8 years has fortified me into a strong teammate and leader, and has taught me to persevere to achieve my personal and team goals.

WORK

EXPERIENCE

06/2020- Present (Temporary position)

Customer Service Representative, Titan Technologies, Florida

Responsibilities:

● You'll complete an on-line customer service training prior to taking calls

● Respond to incoming service calls and/or to self-service ticketing queues on behalf of clients to provide accurate and appropriate information.

● Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved.

● Document conversations and capture information

● Adhere to established levels of service

● Adhere to established customer service and

documentation standards within required time frames Online

Marketing assistance, Ultimo Tax Pro, Florida

Responsibilities:

● Generated Leads and manintin CRM

● In charge of company Facebook, Instagram and Twitter account

● Communicated with teams located in different state over the U.S

● Developed a resource of marketing information to be used as a selection guide.

● Prepared standard and routine reports, presentations, letters meeting agendas and minutes.

04/2020 -06/2020

Customer Service and Social Media, Art of Flowers, Weston FL

Responsibilities:

● Take orders from client, via email and phone.

● Setting and implementing social media and

communication campaigns to align with marketing

strategies.

● Providing engaging text, image and video content for social media accounts.

● Responding to comments and customer queries in a timely manner.

12/2019 - Present

Spanish Translator, Forte Technical Consultants Inc, Online-Canada

Responsibilities:

● Manage and prioritize translation requests to meet established delivery expectations and esure all services requested by the company.

● Maintain the business relationship between the company and the brands from latin america.

● Translate content from English to French using our internal content management system.

05/2017 - Present

English Translator, Importadora Plus Ultra,

Onine-Guatemala

Responsibilities:

● Card dealers documentation - translation, editing, compliance. Includes product information leaflets, study protocol advertisement, informed consent documents and contracts.

● Work closely with business development teams and international dealers.

● Ensuring the successful outcome of transactions, contracts and proposals through effective translation. 12/2019 - 12/2019

Community Manager, Nutrifood S.V, El Salvador C.A

Responsibilities:

● Work closely with the marketing team to develop social media campaigns that help to achieve corporate

marketing goals.

● Develop monthly reports on emerging social media trends that help to achieve corporate marketing goals

● Develop monthly reports on emerging social media trends that will be submitted to the management and executive teams

● Monitor the company’s social media accounts and offer constructive interaction with users

● Create methods for finding and saving online customer reviews

EDUCATION

2012 - 2019

Bachelor Degree of Marketing, Universidad

Centroamericana "José Simeón Cañas"

ADDITIONAL

SKILLS

Microsoft Office package: Microsoft Word, Excel, PowerPoint Courses:

Languages: Spanish and French.

11/2011 - present

Athlete, Salvadoran Rowing National Team, El Salvador Responsibilities

● Devoted 22 hours per week to athletics while carrying full course load.

● Developed concentration, strong work ethic, and

perseverance to meet personal and team goals

REFERENCES References available on request

Contact this candidate