AR analyst, Cash App Spec, Chargeback Analyst
Resume:
EVELYN RYANT
Philadelphia, PA 19146
215-***-**** (cell) - adhk0s@r.postjobfree.com
My goal is to secure a full-time position with a progressive, forward-thinking organization. I want to share my experience, knowledge and education and have opportunities for personal growth and professional advancement.
EXPERIENCE
FEBRUARY 2019 - MAY 2019
CUSTOMER SERVICE REPRESENTATIVE (TEMP)
actega north america
Monitor Returns inbox
Create folder for each new request
Create / Update standardized excel form
Create Return Order Number and Delivery Number in SAP
Email standardized form for approval based on a dollar amount threshold
Prepare the Return Label as part of the standardized form
Prepare the Bill of Lading and Packing List in SAP
Email the customer with instructions on how to return the product
Forward the email sent to the customer to Sales, Shipping & Materials Management
Change Billing status to Pending Goods Receipt
Once goods are received, email Billing with appropriate documentation
Print out the credit invoice and mark the folder complete
JULY 2018 – AUGUST 2018
AR ANALYST (TEMP)
e-research technology
Log Daily Cash (ACH & Checks) on Daily Cash Logs
Locate remit details for cash received
Post cash in Sage 500 system
Prepare weekly deposits for bank
MAY 2018 – JUNE 2018
CHARGEBACK ANALYST (TEMP)
amerisourcebergen
Perform in-depth analysis of variance lines returned by Supplier
Identify source issue
Coordinate resolution with several internal departments
Record chargebacks in accordance with approved guidelines
Manage aging receivables and minimize write-offs
SEPTEMBER 2000 – AUGUST 2017
TEAM LEAD, CASH APPLICATIONS SPECIALIST
DAY & ZIMMERMANN, INC.
Process lockbox for checks and ACHs
Distribute work and reconciled with General Ledger
Apply cash for major accounts: GE, Time, Inc., Capital One, Ericsson & PJM
Submit BetterNet tickets to have contracts updated to match client payments (remit)
Work with Analyst to have rate discrepancies corrected retroactively
Create Customer Master records in SAP
Maintain and monitor requests & kept weekly stats
Identify & document duplicate records in SAP and mark duplicates for deletion
Create, maintain & monitor customer records in the CRM (Customer Relationship Management) system
Analyze the AP DOC RELEASE report daily to determine if payment should be released to vendors categorized as “pay when paid” customers
Perform threshold test on AP DOC RELEASE report and notify Supplier Payables of rate discrepancies
Monitor daily output for direct report(s)
Promoted twice: from Specialist to Senior Specialist; from Senior Specialist to Team Lead
JANUARY 1999 – AUGUST 2000
ACCOUNTS RECEIVABLE ANALYST
Stephen smith home for the aged
Ran monthly financial statements
Reconcile patient accounts
Prepare bills for direct pay customers
Code patient Social Security checks
Ran reports for third party billing
Reconcile and maintain petty cash
JANUARY 1997 – DECEMBER 1998
GENERAL LEDGER ANALYST (GRADE 52)
federal reserve bank of philadelphia
Perform bank mergers
Work with bank executives to coordinate merger date, surviving bank, name changes and settlement hierarchy
Perform bank maintenance
Execute & distribute float report
Wire money to the Treasury
JANUARY 1987 – DECEMBER 1996
SUPERVISOR, ACCOUNTS RECEIVABLES
federal reserve bank of philadelphia
Supervise 5 direct reports
Implement process controls to minimize errors
Train new employees
Sort all incoming mail
Batch invoices & deliver to Checks department
Reconcile large accounts such as FRB New York & FRB Charlotte
Research and resolve bank inquiries
Process credit and debit adjustments to financial institutions
Promoted three times: from AR Analyst C to AR Analyst B; from AR Analyst B to AR Analyst A; from AR Analyst A to Supervisor
EDUCATION
JUNE 1985
BACHELOR’S DEGREE
university of pittsburgh at johnstown
3.2 GPA
SKILLS
Customer Master
SAP
Vlookup
Lockbox
Risk Management
CRM system
BetterNet
Customer Maintenance
Customer Service
Process controls
Billing
Sage 500 Accounting System
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