AGBOLUAJE RIDWAN OLUSOJI

*, ****** ********** ****** ***** Bus-Stop,Sango-Otta,Ogun-State.

*** • Nigeria • 080******** &070******** • adhk0g@r.postjobfree.com •

https://www.linkedin.com/in/agboluaje-ridwan-olusoji-4a905980

AREAS OF EXPERTISE

IT Service Desk Management

Office365 Team

SQL

Outlook,OnDrive,Skype,OneNote

Microsoft Office Full Package (2007,2010,2013,2016)

IT Infrastructure/Service Delivery Coordination

Project Management and Execution

SAP Support & Management

Network Administration(WAN/LAN)

Leadership

Canteen Biometric Device

Epod/Eflow Application

PROFESSIONAL EXPERIENCE

Nigerian Bottling Company Ltd(RIL)

Warehouse Loader

Sango Otta, Ogun State, 10/2019 – Till Date

Loading and Offloading Concentrate, Ferric, Caustic Soda, Carbonated Acid and many more to all Plants.

Maintain proper loading, offloading, paying attention to the stock to load and offload if they’re in good condition.

Ensure pallets are also in good condition, check the waybill and count the stock if they’re correct with the same figure on the waybill.

Escalate issue at out hand on time to the operational manager.

Globalcom Nigeria Osogbo,Osun-state

Sales Analysts 02-2019/06-2019

Dealer Data Capturing

Monitoring BDEs Target and sharing stock

Receiving Sub-Dealers Cash And pay directly in to company’s Account.

Monitoring Dealer’s MTD and give Feedback to Line Manager.

Raising PMS for Dealer

Sending Daily and Weekly Report to Line Manager

Account Balancing

Nigerian Bottling Company Ltd

CT IT Support Specialist

Asejire, Oyo State, 10/2018 – 01/2019

Directly supervised the planning and execution of all IT projects to ensure delivery of business benefits(e.g; 2FA,Fiori mobile application, Line 6 Lan/Wan activation, on,Window10 activation.

Office365 full package; Outlook mail setup for all assigned Users

OneDrive Installations and backup of user data on OnDrive.

Skype for Business installation and all user was trained on how to use it.

Management of the IT Infrastructure and Services both in the Plant and at Commercial Territories Locations in the West region of the Country(Covering over 250 users)

Directly supervise the planning and execution of all IT projects to ensure delivery of business benefits.

Interacting and consulting with internal and external customers to manage customer satisfactions

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems

Resolution of system issues and attending to incident/change/Service requests in line with the agreed SLAs and OLAs.

Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes

Ensure sustainable cost-effective IT solutions & services delivery in order to maximize ROI.

Management of service requests, FSA Support, ServiceNow, software installations, new computer set-ups, SAP Support, Polycom Video Conference support, IP Telephony Support,VPNs and network management (LAN &WAN)

Maintain up-to-date records on IT Assets

Organize tasks and missions with the IT Manager and report on a regular basis to Management on the IT Department activities.

Nigerian Bottling Company Ltd

IT Onsite Support Manager

Ilorin, Kwara State

08/2017 - 09/2018

Effective Interaction and consultation with internal and external customers that resulted into a harmonious professional relationship

Resolved system issues and attended to incident/change requests with an OLA & SLA of 99.73% as against the target of 95%

Successful Implementation of IT Infrastructure Platform that covers Networks, Computer Systems, Printers, Wireless Access Points, and Configuration of SAP GUI on more than eighty systems for the SAP GO-Live in six Commercial Territories/Locations (Ilorin, Oshogbo, Bida and Kontagora)

Provided enhancement request feedback to IT regarding technology environment and customer needs through the defined processes which generated a positive system user's experience

Ensured sustainable cost-effective IT solutions & services delivery that maximized the ROI with 60% cost savings.

Supervised the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems

FM200 Installation and Implementation

Developed and lead the IT Commercial Support Staffs in having an

effective/efficient IT support structure

Successful Installation/Configuration of O365 application on over 117 system users

Nigerian Bottling Company Ltd

IT Support/Helpdesk Specialist

Asejire, Nigeria

04/2013 - 03/2016

Management of the IT Infrastructure and Services both in the Plant and at the six Depot Locations (Abeokua,Ado-Ekiti, Ore, Ijebu-Ode, Ibadan And Akure), covering over 150 users.

Directly supervised the planning and execution of all IT projects to ensure delivery of business benefits(e.g; Fiori mobile application, Line 6 Lan/Wan activation, on,Window10 activation, OneDrive Installations and soon.

Interacting and consulting with internal and external customers to manage customer satisfactions that yielded the rate of 3.84 as against target of 3.33

Managed the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems.

Resolution of system issues and attending to incident/change/Service requests in line with the agreed SLAs and OLAs of 99.09 and 98.36 respectively.

Provided enhancement request feedback to IT regarding technology environment and customer needs through the defined processes

Ensured sustainable cost-effective IT solutions & services delivery that yielded a maximized ROI with 52.6% savings on al IT costs.

Management of service requests, FSA Support, ServiceNow, software installations, new computer set-ups, SAP Support, Polycom Video Conference support, IP Telephony Support and network management (LAN &WAN)

Maintained up-to-date/100% accurate records on IT Assets

Organized tasks and missions with the IT Support Officers and report on a regular basis to which resulted in the effective management on the IT Department activities.

Coordinated and championed the Plant Business Performance Management System scorecard, driven all plant parameters to excellence.

Liaised and Managed the Company's Corporate-corporate/Corporate-Individual accounts (Voice/Data plan) with the GSM Service Providers (MTN, GLO, ETISALAT & AIRTEL).

Nigerian Bottling Company Ltd

CT IT Support Specialist

Ibadan, Oyo State

04/2016 - 07/2017

Resolved all systems incidents allocated to the plant within the agreed SLA and OLA of 95%

Supported and maintained system desktop and platform services

Managed and Administered Windows server 2003/2008, DNS, DHCP &Active Directory.

Lotus notes mail Installation and maintenance

Thunder Arrestor Installation.

EDUCATION

National Open University Of Nigeria

B.Sc in Computer Science

Ibadan, Nigeria

2015 - 2021

Crown Polytechnic

HND in Computer Science

Odo Ado,Ekiti,Nigeria

2016 - 2018

GPA: Upper Credit

Crown Polytechnic Odo Ado,Ekiti, Nigeria

ND in Computer Science 2010 – 2012

GPA: Upper Credit

Odo Ado,Ekiti,Nigeria

2016 - 2018

GPA: Upper Credit

N.U.D Grammar Secondary School

Certificate in Senior School Certificate Examination (SSCE)

Oke-Baale, Osogbo, Nigeria

2003 -2009

PROFESSIONAL CERTIFICATION

ITIL Foundation Certificate in IT Service Management.

Leadership.

Prince2 Certificate in Project Management

TRAINING ATTENDED

Information Technology Service Management (ITIL) Foundation

Managing Successful Project with PRINCE2

Microsoft Excel 2007 Advanced Training

Customer Service (Online)

Desktop Publishing

Web Design

How to save online

Time Management (Online)

Young African Leaders Initiative Regional Leadership Center West Africa- Accra

BIO DATA

Date Of Birth : 8th September, 1991

State of Origin : Osun

Nationality : Nigerian

Sex : Male

Marital Status : Single

REFEREES:

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