Training Instructional
Resume:
MELYNDA A NN B A I L E Y
* * * * * A L L E Y R A N C H P A R K W A Y W E S T, A P T 1 1 1 4
I R V I N G, T E X A S 7 5 0 6 3
P H ONE 2 1 4 - 632- 9 7 5 0 • E - M A I L M E L Y N D A B A I L E Y@H O T M A I L . C OM EDUCATION
1999 – ABD Texas A&M University College Station TX Ph.D. / Educational Curriculum and Instruction
1989 - 1991 Texas A&M University at Commerce Commerce TX M.Ed. / Educational Administration
1986 - 1988 Sam Houston State University Huntsville TX B.A.T. / Bachelor of Arts in Teaching
1985 - 1986 North Texas State University Denton TX Coursework towards degree
1982 - 1984 Lon Morris Junior College Jacksonville TX A.A / Assoc. of Arts
WORK EXPERIENCE
January 2017 –August Present
Boy Scouts of America
National Office
1325 W Walnut Hill Lane
Irving, TX 75015
Dallas County
Senior Instructional Designer
Instructional Design Experience
• Designs, develops, and plans application of multiple learning products (lesson plans, job aids, instructional/student guides, workbooks, eLearning modules, synchronous learning courses, etc.) for delivery in multiple formats (classroom, eLearning, social, wiki, print, etc.). Works with subject matter experts, performs research to design and develop customized training programs, including the design of computer-based training programs. May facilitate training during introduction of new courses. Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing and job performance. Provides instruction and guidance to trainers for employees, professional scouters and managers, as well as scouting volunteers and scout leaders.
• Works with key stakeholders and subject matter experts to design and develop training interventions that effectively address business and performance issues. Has ownership of instructional materials to ensure that instructional quality is built into final project deliverables. Designs and develops learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom and blended instruction. May provide guidance to Instructional Designers, Media Developers and vendors in the creation of instructional materials and assists in the project management of the project.
Related Project Management Software Experience
• Microsoft SharePoint
o Created a “How To” for new users explained how to access and edit files through SharePoint
o Setup and Maintained Sub-Sites
o Uploaded and Transferred Files
o Setup and Maintained Project Timelines
o Added Document Libraries
• Microsoft TEAMs
o Se up Project Timelines
o Setup and hosted meetings
o Linked SharePoint documents
• Microsoft OneDrive
o Uploaded and Maintained Documents
Related Project Management Experience
• Boy Scouts of America Youth Protection Training for Adults o Managed Volunteer and Professional Subject Matter Experts from creation to evaluation of materials
o Worked with subject matter experts to create content outlines and storyboards for each topic module
o Worked with Project Manager to keep tram apprised of timeline impediments
o Worked with contact vendors to oversee the
development of captivate deliverables
o Worked with subject matter experts to review and consolidate finding for content updates and changes o Worked with subject matter experts and contract vendors to oversee the completion of captivate changes and edits.
• STEM Scout Executive Training
o Worked with subject matter experts to develop training to follow initial STEM Scout commissioning training. o Worked with subject matter experts to identify content best suited for classroom and online training delivery. o Developed classroom materials including a facilitator’s guide and supporting PowerPoint and a student’s
learning journal.
• Program/Camp Director Executive Training
o Worked with subject matter experts to identify concepts and content to be delivered to program/camp directors Following their initial commissioning training.
o Worked with subject matter experts to identify content best suited for classroom training delivery.
o Developed classroom materials including a facilitator’s guide and supporting PowerPoint and a student’s
learning journal.
• Meeting Management
o Facilitated project meeting with subject matter experts, media development experts, outside contractors and internal staff as needed.
o Served as project manager for training projects managed through Scouting U and the Instructional Design Team
• Mentoring
o In an ongoing manner, worked with peers to help
develop skills in the design and management of
instructional design projects
August 2014 –January 2017
Boy Scouts of America
National Office
1325 W Walnut Hill Lane
Irving, TX 75015
Dallas County
Instructional Designer
Instructional Design Experience
• Designs, develops, and plans application of multiple learning products (lesson plans, job aids, instructor/student guides, study guides, workbooks, eLearning modules, synchronous learning courses etc.) for delivery in multiple formats (classroom, eLearning, social, wiki, print, etc.).
• Works with subject matter experts, performs research to design and develop customized training programs, including the design of computer-based training programs.
• May facilitate training during introduction of new courses.
• Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance.
• Provides instruction and guidance to trainers for employees, professional scouters and managers, as well as scouting volunteers and scout leaders.
February 2014 – August 2014
Abbott Laboratories
Diagnostics Division
1921 Hurd Drive
Irving, Texas 75038
Dallas County
Instructional Designer
Instructional Design Experience
• Performed analysis for Instructional System Design: Interviewed clients for skill requirements of new request and Identifying instructional problems.
• Designed learning assets: Designed illustrations, graphics and development of animations, PowerPoint presentations and Computer Based Training. Advanced user in Captivate 7, Fireworks 5.5, Articulate 9, Adobe Flash CS 5.5, InDesign or FrameMaker.
• Developed assets: Created storyboards and build CBTs. Modified existing CBT templates to improve learning.
• Supported change control by initiating change packages and transform courses or learning units. Worked closely with team to publish CBT files and training documents.
February 2013 – December 2013
CoCENTRIX
540 North Tamiami Trail
Sarasota, Florida 34236
Sarasota County
Course Designer
The Course Designer is responsible for creating content and learning experiences for a variety of audiences using various delivery methods for CoCENTRIX training. He/she is an experienced professional who delivers training plans, programs, and/or individual courses that are linked to business requirements.
Position Objectives:
• Assisted with client product adoption by providing appropriate and timely training programs.
• Ensured customer satisfaction of training programs as part of a professional training team delivering training content for product implementations and ongoing learning events.
• Supported CoCENTRIX business strategy and goals through training programs that contribute to the overall success of the organization, customers and staff
Instructional Design Experience
• Took existing materials and, using Adobe FrameMaker Version 11, as a part of the Adobe CS4, to create training manuals to be used in a classroom setting.
• Used Microsoft Office PowerPoint 2010 to create ancillary material to be used in classroom training.
• Used SnagIt 8 to capture and manipulate graphics.
• Used instructional design processes and methodology to plan, design and develop classroom and web-based instructor-led and asynchronous training.
• Used templates rapidly storyboard or outline each learning module, including interactive and hands-on exercises.
• Collaborated with trainers and other designers to develop effective computer-mediated, web, and classroom-based training programs.
• Analyzed post-training follow-up to determine applicability of course material or training approaches and in collaboration with trainers and subject matter experts, work to ensure courses are accurate, up-to-date, and provide appropriate level of detail and incorporate feedback from internal and external customers.
• Maintained direct, consistent communication with trainers, SMEs, course designers, business analysts and product managers to successfully acquire, develop and/or maintain up-to-date information.
• Used authoring tools for creation of training manuals and other training collateral.
• Maintained CoCENTRIX training standards.
• Developed and executed project plans to ensure timely delivery of learning modules using sound instructional design. Related Project Management Experience
• Mental Health 101 Online Delivery
o Managed Professional Subject Matter expert from
creation to evaluation of materials
o Managed multi-media team through creation and
presentation of materials
October 2004 – February 2013
LAN International/Clear Channel
27071 Aliso Creek Road STE #200
Aliso Viejo, CA 92656
Orange County
Curriculum Development Specialist
Instructional Design Experience
• Used existing materials and, using Adobe FrameMaker 9, to create training manuals to be used in a classroom setting.
• Used Microsoft Office PowerPoint 2007, to create ancillary material to be used win classroom training,
• Used Adobe Captivate 4, 5, 6, and 7 to create online interactive training materials to be housed in an LMS. Created SeeIts, to demonstrate the software, TryIts to allow the learner to practice using the software and DoIts to test the learners’ ability to use the software.
• Used SnagIt 4,5,6,7, and 8 to capture and manipulate graphics.
• Used Full shot 7 and 8 to capture and manipulate graphics.
• Used Adobe Photoshop as a part of the Adobe CS2, CS3, and CS4 to capture and manipulate graphics.
• Used Microsoft Office PowerPoint 2007, create Plans of Instruction (POIs) to be used by trainers to deliver line online classes to end users,
• Trained internal and external end users on upgrades to the software in an online environment.
• Accessed WebCT to deliver online training.
• Assisted in the development of LAN’s overall learning and training philosophy to include standardized training
• Developed succinct statements of training outcomes, i.e., intended learning outcomes and competency-based goals as well as objectives of the training program
• Performed needs identification and analysis, designed and authored training programs to include participant materials, tests, trainer’s guides, implementation plans, maintain training plan and measurements
• Applied appropriate instructional design based on LAN’s overall learning approach and continually evaluate courses and training programs for effectiveness and usability
• Defined training scope and objectives, identified and recruited appropriate resources including subject matter experts, developed schedules to ensure timely completion and final delivery of product
• Identified additional required learning materials, strategies and methods that include, but are not limited to, distance learning
(web-based), self-paced, on-the-job learning aids, and classroom materials
Related Project Management Experience
• Release Training
o Initiated Project and set up Instructional Design Project Plan with Software Developers
o Managed Training Staff in the development and delivery of release training
• 4.0 Software Rewrite Project
o Initiated Project and set up Instructional Design Project Plan with Software Developers and Training Staff
o Managed a training staff of 5 through the development, review and delivery of 32 rewritten Traffic modules, coaching on how to write objectives and assessments based on the objectives and well as how to align the course content to the learning objectives
• CRM Software Training
o Initiated Project and set up Instructional Design Project Plan for the retooling of training for an acquired 3rd party CRM software
o Managed Subject Matter Experts through the design, development, review and delivery of training for
executive market staff
o Managed the 4-week onsite delivery project of upper level Clear Channel market staff including travel, housing, classroom space, materials acquisition, training staff, meals and transportation.
January 2004 – October 2004
Victor Technologies/Thermadyne Industries
Victor Equipment
2800 Airport Road
Denton, TX 76207
Denton County
Training Program Manager
Instructional Design Experience
• Took existing materials and, using Adobe FrameMaker Version 9 to create training manuals to be used in a classroom setting.
• Used Microsoft Office PowerPoint 2000 to create ancillary material to be used in classroom training.
• Designed and created the Thermadyne Internal Training Center
• Planed, Designed and Created Training Materials
Management Experience
• Hired and Managed the staff for the Thermadyne Internal Training Center including an instructional designer, 1 internal trainer and 5 offsite trainers
• Provided training materials and guidance on the Thermadyne Internal Training Center Trainers
• Researched the acquisition of an offsite training facility including costs and restrictions related to retrofitting the facility for welding equipment
• Performed a Return on Investment analysis culminating in an executive summary for executive staff at the national headquarters
January 2003 – January 2004
LAN International/Clear Channel
27071 Aliso Creek Road STE #200
Aliso Viejo, CA 92656
Orange County
Curriculum Development Specialist
• Took existing materials and, using Adobe FrameMaker Version 7, create training manuals to be used in a classroom setting.
• Used Microsoft Office PowerPoint 2000, create ancillary material to be used win classroom training
• Used existing materials and, using Adobe FrameMaker 9, to create training manuals to be used in a classroom setting.
• Used Microsoft Office PowerPoint 2000, to create ancillary material to be used win classroom training,
• Used SnagIt 4to capture and manipulate graphics.
• Used Full shot 7 to capture and manipulate graphics.
• Used Adobe Photoshop to capture and manipulate graphics.
• Used Microsoft Office PowerPoint 2000, create Plans of Instruction (POIs) to be used by trainers to deliver line online classes to end users,
• Trained external end users on the AR side of the software in a classroom setting.
• Trained internal staff on upgrades to the software in a classroom setting.
• Assisted in the development of LAN’s overall learning and training philosophy to include standardized training
• Developed succinct statements of training outcomes, i.e., intended learning outcomes and competency-based goals as well as objectives of the training program
• Performed needs identification and analysis, design and author training programs to include participant materials, tests, trainer’s guides, implementation plans, maintain training plan and measurements
• Applied appropriate instructional design based on LAN’s overall learning approach and continually evaluate courses and training programs for effectiveness and usability
• Defined training scope and objectives, identify and recruit appropriate resources including subject matter experts, develop schedules to ensure timely completion and final delivery of product
• Identified additional required learning materials, strategies and methods that include, but are not limited to, distance learning
(web-based), self-paced, on-the-job learning aids, and classroom materials
• Assisted in the evaluation and implementation of new and emerging training solutions for LAN customers including internal LAN personnel, radio market personnel, and others
• Worked with internal and external customers to understand their business and training needs
• Worked with Product and Conversion Departments to gain and maintain a thorough knowledge of product and client base
• Developed self-knowledge to achieve expert level of MediaStar competency
• Developed and maintaining effective customer service skills in working with both internal and external customers
• Stayed updated as to the latest trends, processes, and expectations of blended learning
• Attended relevant conferences and training sessions to improve performance
• Maintained membership in one professional association related to adult or e-learning
August 2002 – January 2003
LAN International/Clear Channel
27071 Aliso Creek Road STE #200
Aliso Viejo, CA 92656
Orange County
AR Training Specialist
• Worked with Training Supervisor and management team to gain a thorough knowledge of the product, its business application and LAN’s client base
• Obtained thorough knowledge of all company training outlines and instructional resources
• Conducted training programs for both internal and external customers. These include but are not limited to LAN software, ongoing internal training, presentation skills, customer service, train-the-trainer and management development programs
• Ensured effective training by maintaining excellent presentation skills, such as effective interaction between trainers and trainees and enthusiasm for subject matter
• Developed appropriate training tools and curriculum for adult learners
• Effectively communicated at all levels, both internally and externally, including answering questions and inquiries with confidence, accuracy, and in a clear, concise manner
• Provided clients with feedback on training in a timely manner.
• Formulated and developing measurement tools to determine training effectiveness and progress
• Responded proactively and implementing training sessions and materials to address new training needs
• Developed and maintaining effective customer service skills in working with both internal and external customers
• Worked with clients on change management to ensure that the transition to a new software goes efficiently
• Actively participated in an assigned Functional Group August 2001 – August 2002
Compass Learning, Inc.
203 Colorado Street
Austin, Texas 78701
Travis County
Educational Consultant
• Planned and Implemented of Training Sessions
• Served as liaison between schools and CompassLearning
• Provided training and guidance on software implementation
• Designed, delivered and evaluated curriculum
• Monitored and evaluated the use of software through surveys and interviews
• Monitored and measured individual student performance, campus performance and district-wide performance
• Communicated results to teachers, principals, superintendents as well as other CompassLearning professionals
August 1998 – August 2001
VTIP & Texas A&M University
Education
Texas A&M University
804 Harrington Tower
4222 TAMU
College Station, TX 77843-4222
Brazos County
Project Coordinator
• Planned and implemented annual Workshops
• Developed Computer Training
• Directed the Verizon Technology Implementation Project
• Designed, planned, and implemented periodic (3-one day and 1 - five day) workshops
• Facilitated the basic planning stages including paperwork, billing procedures, and correspondence
• Designed, arranged and/or presented workshop presentations and activities
• Conducted follow-up activities including evaluations, interviews, survey research and data analysis for end of reporting
• Conducted ongoing research and evaluation related to in-service training models, utilizing the Stages of Concerns Model to monitor teachers’ progress through the various stages of concerns related to program implementation
• Sought out new tolls for teacher and classroom use that would further the implementation of technology into the classroom and across the curriculum
• Worked with public and private school personnel as well as university staff
August 1998 – August 2001
Texas A&M University
Department of Measurement and Research
750 Agronomy Road, Suite 1101
4239 TAMU
College Station, Texas 77843
Brazos County
Measurement and Research/ Test Administrator
• Test Proctor/GRE, GMAT & TOEFL
• Test Supervisor/LSAT& SAT
• Center testing Administrator for the SAT and the ExCet
• Handled payroll paperwork, evaluated staff for future testing consideration. Responsible for all testing materials
• Test Supervisor for the Law School Admissions Test (LSAT)
• Test Proctor for the Graduate Record Exam (GRE), Graduate Management Admission Test (GMAT), Test of English as a Foreign Language, Credit by exam
• Filled in for vacationing Test Center Administrator for three weeks
August 1994 - August 1998
Ennis Junior High School
Ennis ISD
303 West Knox
Ennis, Texas 75119
Ellis County
Junior High School Reading Teacher
• Taught 7th and 8th grade reading and reading improvement, 6th grade math, personal awareness, and creative writing
• Developed and Implemented School Curriculum
• Assessed Student Academic Skills and behavior
• Provided constant feedback through grades and correspondence to students, parents, other teachers, and district personnel
• Provided training for teachers during in-service opportunities throughout the school year both locally and statewide
• Kept student records and grades on the computer in a variety of programs run through a Novell Network and Windows systems
• Implemented School Discipline Policies
• Served on Campus Leadership Team 1997-1998
• Chairman Communications Committee 1997-1998
August 1993 - August 1994
J Frank Dobie Middle School
Austin ISD
1111 W 6th Street
Austin, TX 78703
Travis County
Junior High School Reading and Theater Arts Teacher
• Taught 7th and 8th grade reading and reading improvement, and theater arts
• Provided constant feedback through grades and correspondence to students, parents, other teachers, and district personnel
• Developed and Implemented School Curriculum
• Assessed Student Academic Skills and behavior
• Implemented School Discipline Policies
August 1992 – August 1993
Ennis Junior High School
Ennis ISD
303 West Knox
Ennis, Texas 75119
Ellis County
Junior High School Reading Teacher
• Taught 7th and 8th grade reading and reading improvement, and theater arts
• Provided constant feedback through grades and correspondence to students, parents, other teachers, and district personnel Developed and Implemented School Curriculum
• Assessed Student Academic Skills and behavior
• Implemented School Discipline Policies
August 1988 - August 1993
Wilkinson Middle School
Mesquite ISD
405 East Davis Street
Mesquite, TX 75149
Dallas County
7th and 8th Grade Reading Teacher
• Developed and Implemented School Curriculum
• Assessed Student Academic Skills and behavior
• Served on Campus Leadership Team 1991-1993
• Presenter for international Reading Association
TECHNICAL PROFILE
Education and Training
Instructional Design
Online: synchronous and asynchronous
Storyboards and Scripts
Facilitated Training (Facilitator Guides, Learning Journals, Ancillary Materials)
Training Delivery
Face-to-Face
Online
Classroom Management
Content Creation
Curriculum Development
Training Evaluation
Microsoft:
Windows operating system and hardware
Office 365:
Microsoft Word:
Page setup
Comparing and merging documents
Creating and using templates
Sharing and protecting documents
Tracking changes
Creating labels
Formatting tables
Formatting documents
Microsoft Excel
Creating spreadsheets
Creating tables
Analyzing data
Pivot tables and pivot charts
Formulas
Microsoft PowerPoint
Creating presentations
Creating and formatting templates
Creating interactive slideshows
Inserting, embedding and linking media and data
Inserting hyperlinks
Inserting and formatting media
Linking and embedding video
Microsoft Outlook
Auto reply
Configuring email settings
Creating, scheduling and delegating tasks
Planning meetings
Sharing and configuring calendars
TEAMS
SharePoint
OneDrive
Adobe:
Creative Suite
Captive
FrameMaker
Articulate:
Storyline
Desktop Publishing: Graphic Manipulation:
Adobe Photoshop
Print Shop®
Microsoft Publisher®
Print Artist®
American Greetings®
PrintMaster®
SnagIt®
Snip It®
Scanner Applications:
Scanning and manipulating pictures and graphics
OCR software
Teleconferencing:
Microsoft TEAMS
ZOOM
Adobe Connect
WebCT
GoToMeeting
Microsoft Lync
Skype
Apple Face Time
LMS:
Moodle
Training Partner
Oracle
CERTIFICATIONS
Microsoft Dynamics CRM 2011 Customization and Configuration MICROSOFT, LICENSE E473-1877
November 19, 2013 – November 19, 2015
Microsoft Certified Dynamics Specialist: Microsoft Dynamics CRM 2011 Applications
MICROSOFT, LICENSE E426-3061
November 26, 2013 – November 26, 2015
TEXAS EDUCATOR CERTIFICATE
State Board for Educator Certification
PROFESSIONAL
Description Effective Date Expiration Date Status
Mid-Management Administrator 05/09/1992 Life Valid Grades (PK-12)
PROVISIONAL
Description Effective Date Expiration Date Status
Elementary Self-Contained 05/07/1988 Life Valid
Grades (1-8)
Elementary Reading 05/07/1988 Life Valid
Grades (1-8)
Contact this candidate