Claire Bonte

812-***-**** adhjx7@r.postjobfree.com

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2020 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

Sun Factory - Terre Haute, Indiana 2020

Sales Representative

Fully explained products and encouraged customers to purchase products and upgrades

Sterilized tanning beds and tanning rooms and cleaned work areas, keeping them safe for clients and staff

Determined which products and colors will improve client skin quality and appearance

Completed financial transactions, processing payments in cash and credit card

Upsold clients on merchandise, increasing in-store sales

Builtwell - Indianapolis, Indiana 2019 - 2020

Caterer

Prepared and served guest meals, following all food safety regulations and honoring requests

Bussed and set up tables and set up and broke down various stations

Seated guests, performed side-work, and other duties as assigned

Safely transported supplies and food items to venues, following all traffic safety laws

Inspected final arrangements with the customer to ensure satisfaction

Effectively communicated with event coordinator

Cracker Barrel - Terre Haute, Indiana 2019

Server

Checked with customers to ensure that they were enjoying their meals and acted to correct any problems and complaints

Accurately took customer orders and communicated that information to the kitchen staff

Delivered customer orders, verifying that all orders were complete and correct

Provided excellent customer service, answering questions and making menu item recommendations

Cleaned tables and counters after patrons finished dining

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