Sales Customer Service

DAMIAN PEREZ

**-** **** ******, ** ***** E-mail: adhjw5@r.postjobfree.com Cell: 210-***-****

Top performing Sales Associate with five years’ experience in sales, marketing and a reputation for exceeding performance benchmarks. Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrates leadership skills that align teams and strengthen brand loyalty through exceptional customer service. Seeking to apply diverse sales experience to take next career step with a retail organization dedicated to providing world class customer service and producing strong team leaders Ann Loft – Visual Merchandiser/ Sales Lead

June 2015 – Present

Assist management in leading 23 or more individuals with sales and selling techniques

Merchandise the petite shop and provide feedback as to how to optimize sales through merchandising

Effectively communicate to consumer their options and provide exceptional customer service

Promote style and upcoming trends through visuals Yumi Kim – Assistant Manager

April 2015 – April 2016

Executes all keyholder and sales leads tasks while taking on the role as lead visual merchandiser at the Gramercy location.

Achieves and exceeds monthly sales goals and clienteles.

Assists in customer outreach strategy developing and maintaining strong client relationship

Fosters collaboration with senior management to maximize productivity and achieve results. Meanwhile, organizing merchandise display with sophisticated and outfitting skills, ensuring strategic placement of products that maximized purchases. Bank of America – Customer Service Specialist

March 2014 – January 2015

Provided high-quality customer service providing pertinent information and company policies to help facilitate customer needs and inquiries.

Investigated and resolved customer complaints or issues by skillfully assessing and understanding customer needs with patience and empathy.

Aldo – Keyholder

May 2013 – February 2014

Recommended better merchandise display to management, which was implemented and resulted in improved sales.

Demonstrated strategic selling techniques by offering personalized services and managing the store.

Helped an average of 50 customers per day by responding to inquiries and finding products

Provided dependable and trustworthy work ethic with excellent leadership and managerial skills.

Aided Spanish-speaking customers, increasing repeat and loyal customers. EDUCATION

South Texas College, McAllen, Texas

August 2006- May 2008