Jacob A. Rodriguez

***** ******* *** **.

El Paso, TX 79936

915-***-****

adhjvh@r.postjobfree.com

Objective

Seeking an opportunity to work in a challenging environment where my skills and excellent customer service can be utilized. I possess excellent leadership and problem-solving skills.

Abilities

Customer service oriented

Good communication skills

Self-motivated

Fast learner

Responsible

Cash handling experience

Excellent multi-tasking skills

Experienced in fast-paced, performance critical environments

Computer skills

De-escalate issues, problems, and conflicts

Management experience

Experience

Lowes

June 2019 – Present

Sales Associate – An appliance associate help customers with any needs finding products. Answer questions regarding the products they buy and schedule a delivery date for customer. Also load customers appliances onto their cars if needed.

Petsmart

April 2019 - August 2019

Stocker – Unloaded trucks and stocked up items in aisles before store would open

Cinemark 20

April 2016 - March 2019

Assistant Manager – Overlooked employees in the usher and restaurant department and helped if they needed it. Assured tasks that were assigned to the employees were completed correctly and efficiently.

Box Office - First positive interaction with our establishment and help customers with any concerns involving purchases, refunds, and phone questions. Experience handling large amounts of cash.

Concessions/Stock - Greeted customers, first positive interaction for our establishment. Take and prepare orders efficiently and timely. Provide excellent customer service. Help stock. Unpack and organize merchandise.

Forever 21

July 2017- Present

Sales Associate/Cashier -Interact with customers to help find what they are looking for in the establishment. Give customers complete attention and made sure they left satisfied with the clothes they bought. Helped with any concerns customers had.

Alorica

October 2015- December 2015

Call Center Representative - Placed orders, canceled orders, assisted with orders. De-escalated and resolved customer issues. Provided excellent phone customer service.

BJ’s Restaurant

June 2015-October 2015

Server’s assistant - Clean tables when a customer leaves and help servers with customers

McDonalds

June 2014-2015

Cashier - Worked front lobby register. Take orders for customers accurately. Assist completing the orders timely. Handle cash responsibly. Additionally, I work the drive-thru station. Take food orders thru two-way radio/speaker. I provide my co-workers assistance when necessary. Stock and supply our stock and materials as needed. Clean and maintain our lobby. Greet and provide customers their first positive encounter with our establishment.

Education

Ysleta High School 2015 – HS diploma June 2015

Reference

Mrs. Gatzka (Manager) Cinemark 14-915-***-****

Ereka Watt (Manager) Forever 21-919-***-****

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