Product Manager

LUCIANA PIRES

New York, NY ***** 646-***-**** adhjv9@r.postjobfree.com www.linkedin.com/in/meetluciana OBJECTIVE

Determined and detail-oriented professional with a creative and entrepreneurial mindset; I am excited about making it happen as a Product Manager. I have experience delivering marketing functions, as well as product, operations, and performance management, with a proven track record of achievements and history of providing positive support to my team groups as a small business owner for over two years. With the Cornell University Product Manager certification, excellent interpersonal, leadership skills, analytical a problem solver who delivers data-driven results, I am looking forward to being an addition to the team.

SKILLS

• Data Analysis, SQL • Social media marketing • Employee relations and building teams

• Jira, Agile

• HTML, WordPress, Excel, PowerPoint

• Google Analytics, Amazon Seller

• Strong positive communication

• Highly organized, as both a

leader and an individual

• Languages: English, Portuguese and Spanish

• Fast Learner

PROFESSIONAL EXPERIENCE

Founder and Owner, March 2018 to present

AdoraBlue LLC, New York, NY

Leader of AdoraBlue helping the business to design, develop, and deliver products successfully.

• Planned all phases of execution of the product such as budgeting, testing, marketing, prototype and launching as well as distribution.

• Coordinated the performance management process for all the associates and teams located in different time zones to ensure the integrity of the product’s life cycle.

• Launched promotional campaigns on Amazon, Facebook and Instagram, also doing collaborations with influencers.

• Directly managed the negotiations, manufacturing overseas operations, and sales B2B and B2C.

• Designed, developed and executed the full implementation of the product “The AdoraBlue Travel Tray”, and acquired a Utility Patent as well as became one of the Amazon's top sellers during Holiday season of 2018.

• Managed the performance of the company and achieved the top 100 in the FedEx Small Business contest competing against over 13k businesses countrywide with only six months of operation.

• Named as one of the Top 10 small businesses in the tri-state area by 1010WINS Radio Station and featured on local TV. Tutor, 2013 to 2018

Self Employed, New York, NY

Educator of young minds during their learning process, supervising and tracking their academic and social performance.

• Planned, prepared and taught well-developed Portuguese As a Second Language lessons that promoted the enthusiasm of learning to children and teenagers.

• Assessed, tracked and provided timely feedback on performance and achievement to parents to ensure that any challenges in learning were addressed by accommodating independent study to be completed outside of class.

• Tutored children and preteens on challenging subjects according to their needs.

• Assisted children with their homework and stimulated them to think critically by asking key questions about the homework. Training & Employee Development Analyst, 2010 to 2013 Atento S/A, São Paulo, Brazil

Efficiently used customers’ feedback to training employees to delivery outstanding customer service experience.

• Directly managed the training of over 500 employees with the different company’s software systems and customer service.

• Developed and implemented the delivery of all training programs for new employees and training supplies by creating a handbook with product details, federal laws guidelines, troubleshoot errors & solutions to help the new employees comply with the company’s guidelines. The directory was adopted by the entire company to ensure quality control standards and faster response to clients while reducing mistakes.

• Adapted training methods and determined best options for developing appropriate programs to best train employees in accordance to their particular skills.

• Monitored new hires’ performance during their first month in the company and provided individual help and consultation if required.

• Recruited, profiled and hired the final candidates selected for customer service operations as well as managed and delegated their assignments.

• Directly reported the new hires performance to management by presenting data based on their progress under my training and onboarding.

• Monitored customer service quality, compliance with laws, and federal regulations.

• Managed and addressed conflicts with personnel and customers.

• Provided analytic reports to managers with diagnostics of errors and successes and created strategies leading to high performance.

• Analyzed, processed, and closed customer requests in all areas. EDUCATION

Cornell University Tech September 2020 to October 2020 Product Management Certificate Program

Startup School June 2019 to August 2019

Startup Entrepreneurship Program

Russ Berrie Institute for Professional Sales March 2019 to April 2019 Sales & Business Development Skills for Entrepreneurs UNIP - Universidade Paulista January 2011 to December 2011 Bachelors, Social Communication – Journalism

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