Front Desk Medical
Resume:
Experience
HR Representative: Answer incoming calls, Emails, faxes and mail from XPO HR leaders and employees, Perform daily reviews of open cases, assist employees in understanding HR systems and procedures. Handle correspondence regarding garnishments, benefit inquiries, Payroll inquiries, subpoenas, etc. Provide unemployment information with assistance of the work number.
Automation Personnel Staffing 2019-2019
Recruiting Coordinator: Review applications and resumes, responsible for posting positions to job boards, coordinate candidate travel and interviews. Handle last minute scheduling changes, conduct background checks as well as drug test.
U.S MRI 2017-2019
Lien/medical records coordinator: Send pending liens via fax or email (depending on preferred method from attorney or paralegal) to get signed. Create new patient charts in medisoft and apply if a patient is self pay, third party, workers comp, or PIP only. Answer billing calls, take payments, approve reduction calls, and give balances to attorneys. Occasionally help the PCS team with overflowing scheduling calls and front desk coverage.
Solution Reach 2014-2017
Tier 2 Technical Support: Utilized effective troubleshooting methodology to resolve database and software functionality issues. Trained medical offices on our software, increased engagement and satisfaction through beneficial use of the product. Used Adobe Photoshop to make newsletters or birthday reminders for the Drs that requested help. Selected by management to train new hires, recognized by management for positive feedback from customers.
Education
Utah Valley University 2011-2015
Mountain View High School 2009-2011
Skills
Basic SQL queries, Salesforce Experience, Data Entry, Proficient in Google Docs, Spreadsheets, Excel, Powerpoint, Adobe Photoshop, Medisoft, Erad, Oracle and Netsuit. Strong communication and solving skills on the phone, in person and email. Open to change, embrace constructive criticism, overall good interpersonal skills, adaptable, quick learner, self starter and team player, Fluent in Spanish.
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