Ogochukwu “Didi” Obianagu

Houston, TX 713-***-**** adhjsx@r.postjobfree.com linkedin.com/in/didi-obianagu-mba-mha-bb81978a/

Regional Operations Director

PROFILE

Dedicated, intuitive Healthcare Operator harnessing extensive experience in healthcare operations and financial portfolio management with depth of knowledge in business development and strategic planning. Proven track record streamlining processes to deliver superior results related to patient census growth, budget management, and overall goal achievement. Recognized for rejuvenating low-performing facilities to increase revenue and long-term stability. Experienced in implementing process improvements and controls needed to protect financial integrity and maintain budgets, yielding impressive results in both top-line and bottom-line efficiencies. Motivated leader capable of building high-performance cultures and loyal relationships through communication among management, staff, providers, and clients.

EXPERTISE

Operational Strategy

Business Management

Budget Management

Process Improvement

Financial Improvement

Employee Training

Staff Supervision

Creative Problem Solving

Effective Communication

Recruiting & Hiring

Collaborative Leadership

Project Management

PROFESSIONAL EXPERIENCE

DIRECTOR OF HOME PROGRAMS DaVita Dialysis July 2018 - Present

Direct strategic management of all Post-Acute Home Services Operating business, leading multi-site team to encourage improvement and pursue national leadership to achieve ESRD clinical outcomes.

Manage daily and strategic operations of 22 Peritoneal Dialysis and Home-Hemo Dialysis centers, supervising eight direct reports with 100+ subordinate employees.

Collaborate with medical directors, physician groups, and hospitals across Central and Southeast Houston, driving integrated care initiatives to improve overall health and increase quality of care while decreasing costs.

Develop and manage operational strategy to accomplish top expansion priorities related to clinical demands and patient growth.

Research and evaluate external service market providers, providing due diligence to acquire new business and grow network.

Reduced operational patient care budget by 7% from 2018 to 2019 through enhanced operations and improved processes.

Advanced 25% market growth, increasing division census population from 247 to 331 patients through implementation of Home Growth initiative in 50+ local facilities and addition of three new Regional Program Managers to drive growth.

Achieved top 20% in company for performance, improving from last place to first of six regional facilities within six months, by enhancing clinical metrics reporting and fostering cooperation across staff and management to identify growth opportunities.

HOME PROGRAM MANAGER DaVita Dialysis July 2017 – July 2018

Oversaw complete operation of multiple clinics, identifying opportunities to enhance facility performance while growing professional network across all organizational levels.

Coordinated interdepartmental functioning across governing boards, medical staff, and department heads through effective communication to bridge strategic overview with daily operational activity.

Achieved In-Center Dialysis facility ranking first of 44 facilities for two consecutive quarters in 2018 by attaining superior clinical and operational performance.

Recognized as recipient of Core Value Award for Accountability in 2018 for assisting facilities with accurately maintaining labor and finance budget requirements for 2017 fiscal year.

Earned promotion to Director after one year as recognition for exceptional performance in operational management and significant client growth from 78 patients to 89 patients within five months.

OPERATIONS MANAGER DaVita Dialysis May 2016 – July 2017

Manage daily tasks and responsibilities to support effective operations within clinic, developing effective processes for maintaining budget requirements.

Trained new employees in organizational processes and best practices, verifying ability to comply with standards and guidelines.

Prepared reports to maintain transparency with senior management regarding clinic standing and status of programs and initiatives.

Earned Labor Champion role for ten facilities by instituting a new process that flexed nurses, licensed vocational nurses, and technicians off the floor as patient census decreased and offering quarterly financial incentives for effective use of flex process.

Assisted three low-performing facilities by developing processes that address individual facility needs to achieve positive performance within budget, allowing entire region to meet expectations for the year.

Achieved best overall performance out of 44 facilities for eight of 10 months by consistently meeting labor budget.

Increased patient census from two patients to 12 through practical application of strategic planning and market analysis, earning role of Regional Home Program Manager.

ACCOUNT OFFICER: TEAM LEAD JP Morgan July 2014 – May 2016

Acted as primary point of contact for high-value Private Wealth Management clients with net worth of $5M-$10M, developing and implementing strategic initiatives to optimize key account performance.

Cooperated with bankers to identify and qualify client needs, develop sales strategy, provide ongoing client management, and negotiate profitable projects, earning high success rate.

Delivered exceptional service by leveraging knowledge across collaborative relationships to offer specific advice for individual needs.

Communicated effectively with clients and across internal staff and advisors to provide value-adding services and offer strategic planning while building retention among loyal clientele and growing extensive database of clients.

Supported client knowledge through Lunch and Learn Committee, identifying topics for discussion, organizing events, and securing subject matter experts to speak.

Assisted team of five associates to earn third place for timely closing of 2015 SLAs through team reorganization to maximize application of individual skillsets for greater efficiency, productivity, and timely completion of required tasks.

FINANCE INTERN Memorial Hermann January 2015 – December 2015

Contributed to completion of finance team projects by supporting strategic planning activities and decision-making processes and compiling/analyzing budget variances for multi-million-dollar budget. Concurrently maintained full-time position and coursework for double master’s degree.

Completed range of financial tasks, including developing financial reports and ad hoc analysis to assist special project evaluations, consolidation of data and materials for leadership, and evaluation of financial, statistical, and operational trends.

Reviewed market data, including consumer insight and behavior, applying analytical skills to determine improvement opportunities.

Recommended action based on detailed assessment of profit and loss forecasts and performance metrics analysis.

Received offer to become permanent Finance Team employee upon graduation from degree program.

REGISTERED CLIENT ASSOCIATE Robert W. Baird & Company June 2013 – July 2014

Maximized depth and profitability of clientele with net worth ranging from $500K-$50M, partnering with sales specialists to develop and maintain relationships through effective communication, valuable insight, and timely service while ensuring confidentiality.

Supported marketing strategy by organizing and coordinating logistics for marketing events and developing effective advertising.

Accomplished tasks related to reporting and maintaining client accounts, managing transactions, and providing tailored mix of products and services to meet individual client needs.

FINANCIAL ADVISOR AXA-Equitable Advisor May 2010 – February 2013

Managed client base of 200+ individuals, advising for $2M total in assets in a variety of financial products.

Identified prospects, communicated with clients, gathered financial data, and reviewed significant life changes to develop comprehensive financial investment plans specialized to meet long-term financial objectives.

Achieved Fast Start Award for earning $500K in revenue within first three months, ranking first of seven new financial advisors.

EDUCATION

Master of Business Administration & Master of Healthcare Administration University of Houston

Bachelor of Business Administration: Marketing, Minor: Management Stephen F. Austin State University

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