Network Engineer Customer Service

**** ****** ****** ***** *****

**,*** ***, *******, ** 33321

Cell # 954-***-****

E-mail: *******@*****.***

Swean McKenzie

Objective

To obtain a position that will allow me to be an asset to a company by utilizing my technical support, and customer service education, skills. I want to utilize my experience in computer repair and, Networking support, computer Maintenance, Technical support & customer service support. Eventual goal is to increased my value to any company I am with.

Employment 08/12 To Current Teleperformance North Lauderdale, FL Hughes Net Network Enterprise

Troubleshooting Enterprise and Small Managed Enterprise

Troubleshoot and diagnosis issues within network etc. Hughes Net Network Engineer Team

Implementing, Maintaining, & Supporting, communication access across multiple enterprise networks.

Insuring the integrity of high availability network infrastructure in order to provide maximum performance for users, such as staff, clients, customers and suppliers

Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with other network engineers for network optimization

Reporting network operational status by gathering & prioritizing information for managing projects. Securing network system by establishing and enforcing policies, defining and monitoring access

Configuring & Supporting Vsat Terrestrial equipment. Configuration of routing and switching equipment. Remote troubleshooting and fault finding if issues occur upon initial installation

08/09-11/11 Access Management Kingston. Jamaica

Panasonic Netcam Specialist

Assisted customer Installing, Troubleshooting Cameras Assisting with configuring routers, DVD Blue Ray etc. Education

Waterford High School 09/95 -06/00

High School Diploma

Kingsway Prep 09/91- 06-95

Certificate for Computer Repair Class

Skills

IT/Computer: Computer repair Hardware and software installation Networking concepts (topology, protocols, applications, troubleshooting, etc.) Data and network communications (LAN, WAN, architecture, etc.

References available upon request

Contact this candidate