Eugene (Gino) Dykstra

***** ** ******** *****

Beaverton OR 97008

971-***-****

SUMMARY

I have a proven record of handling any and all writing and publication requirements from initial inception and development through editing, illustration and layout to the final publication process. I’ve worked with a vast array of document requirements including company operation manuals, floor assembly instructions, product description and repair, posters, flyers, library development documents, consumer how-to manuals and more. Typically, I am responsible for all of my own illustrations and have advanced skills in computer graphics, industrial photography, creative layout and design. I have developed my own computer fonts when requested and have even drawn a comic strip to help explain a specific assembly procedure. WORK HISTORY

January 2020 – Present Technical Document Specialist, Mega Fluid Systems (employee)

Revising all manufacturing-based work instructions, standard operating procedures and training documents for the manufacture of advanced equipment incorporating electrical, mechanical and plumbing features.

March 2019 – January 2020 Technical Writer/ Document Specialist, ProTech Incorporated (employee)

Revised and structured corporate document library.

Creating standard templates for all corporate documents, including floor posters and safety notices.

Creating all documentation for all operational equipment with a focus on updating OSHA safety requirements.

Creating training documentation for all operational equipment for operator certification.

Creating customer assembly instructions for product placement. Feb 2018-Feb 2019 Technical Writer/ Document Specialist, Eaton Portland Power Center (Contract)

Created document templates to be utilized for all manufacturing floor documents and forms.

Created manufacturing Standard Operating Procedures, Final Assembly instructions and other relevant documents for electrical manufacture.

Created plant document library structure.

Apr 2017- Dec 2017 Technical Writer, FamilyCare Health (Contract)

Created 2018 Medicare/Medicaid Advantage Plans customer documentation following strict CMS guidelines, specifications and requirements. Worked in multiple software suites to create all company-customer interface documents.

Jan 2016- Mar 2017 Engineering Technical Writer, Nortek Air Solutions LLC (Contract)

Created templates for documents, test documents, CAD design modifications, specifications, and customer documents.

Created in-house manufacturing documentation using 3D graphics programs, computer graphic programs and industrial photography.

Created posters, flyers and other documents for out-of-house or customer use.

Edited and cartoon illustrated the corporate handbook for new employees. Mar 2015 – Dec 2015 Technical Writer, Cascade Controls NW Inc. (Contract)

Created floor manufacturing instructions for operators.

Created new workmanship standards documentation and work instructions per specifications.

Worked with SMEs, MEs and others to create documents using photographs and extensive computer graphics to illustrate operational requirements and parameters. Feb 2013- Feb 2015 Technical Writer, TE Connectivity (Contract)

Created new operator’s manuals for the floor manufacturing processes per CAPA and ISO 9001 requirements – involving detail-oriented technical writing, photographic and graphic skills.

Worked with mechanical, development and sustaining engineers as well as with manufacturing operators to consolidate and verify operational parameters for manufacturing documentation.

Converted documentation parameters on hundreds of products – three months ahead of schedule.

Created visual structural aides to assist in training employees.

Assisted in designing structure for the entire corporate document tree.

Revised quality control documents and designed and performed validation tests and measurements along with associated documentation.

Revised inventory parts documentation to reflect changes to 2011/65/EU RoHS standards and moved product to full production – seven months ahead of schedule. 2009-Present Co-Manager, McDonald Trust

Manage the 43 acre McDonald Nature Preserve in Iowa City, Iowa. Tending to the properties as well as handling budgetary issues.

Oct 2009 – Mar 2009 Customer Service Representative, Vangent Corporation

Managed incoming calls regarding Medicare and Medicare coverage. Responsible for providing thorough, accurate information to all customers in a timely and friendly manner. Jan 1999- Oct 2008 Divisional Administrative Assistant, Department of Surgery - University of Iowa Hospitals & Clinics

Clerical management of a large Surgery Department in a major hospital.

Directly responsible to the head of the Burn Treatment Center as well as the head of the Trauma Department, plus five additional doctors and over fifty nurses and PAs.

Handled general clerical duties as well as arranging travel, scheduling and large meetings.

Kept department files, answered phones and screened visitors.

Edited and maintained electronic patient files.

Talked to patient families and assisted in other operations of the department.

Prepared PowerPoint presentations for the doctors for national and international conferences

(several of which won awards).

Wrote and edited articles for professional medical journals, composed letters for outside contacts, including other hospitals and medical personnel,

Created and edited medical photography and other visual media used by the department.

Certificate of Performance Excellence for both 2007 and 2008. EDUCATION

Post-Graduate studies, History, University of Iowa Post-Graduate studies, Sociology and English, University of Evansville B.A. in Anthropology, emphasis on Women's Roles, Cross-Cultural, University of Iowa. Also attended the International Writing Workshop at the same institute. Undergraduate Studies, Kirkwood Community College

SELECTED PUBLICATIONS

Robnett, MK: Critical Care Nursing: Workforce issues and potential solutions (Critical Care Medicine, 2006) Wibbenmeyer LA, Latenser BA et al: Emergence of community associated methicillin-resistant staphylococcus aureus infections in a burn trauma unit (American Burn Association, 2007) Chung JY, Burke BA et al: Percutaneous drainage prevents abdominal compartment syndrome in significant thermal injury (American Burn Association, 2007)

Burke BA, Lewis RW et al: Pseudophedrine legislation decreases methamphetamine lab related burns

(American Burn Association, 2007)

Burke BA, Latenser BA: Defining acute abdominal hypertension and abdominal compartment syndrome in acute thermal injury: a multicenter survey (American Burn Association, 2007) Fine Scale Modeler: articles on detailing starship models for movies. Cult TV Man Web site: articles on building, designing and detailing museum replicas. Fantastic Modeling Magazine: articles on the history, production and background of classic models. Journal of the International Plastic Modeling Society: numerous articles pertaining to the design, improvement and production of museum replicas. Example: Backdating the Revell 1:96 scale U.S.S. Kearsarge to Civil War Configuration (Vol 25, 5, 2013)

Webs Basic Gaming System: a reference book for the Webs gaming and role-playing system. Edited, wrote articles and completed graphics and computer graphics for publication. Web of Stars: a reference book for the science fiction expansion on the Webs Basic Gaming System. Edited, wrote articles and completed graphics and computer graphics for publication. Web of Horrors: a reference book for the horror genre expansion on the Webs Basic Gaming System. Edited, wrote articles and completed graphics and computer graphics for publication. Web of Heroes: a reference book for the superhero genre expansion on the Webs Basic Gaming System. Edited, wrote articles and completed graphics and computer graphics for publication. Out 'N About Asheville: wrote articles and created computer generated graphics for this travel magazine. Isaac Asimov's Science Fiction Magazine: short story, "Broken Toys" based on the Ann Quinlan case. The Twinning, by Fritzen Ravenswood, editor.

Definitive Mark Twain editions, University of Iowa Press, 1974, editor. ADVANCED COMPUTER SKILLS

IBM, Macs and compatibles. Write in Works for Windows, Microsoft Word as well as Amipro, Pages. Do graphic and desktop publishing with CorelDraw, Photoshop, Publisher, PowerPoint, Fontographer, Visio, OmniGraffle, Access, Office Suite 2000 – 2017 as well as a variety of similar programs. Have also done CAD related work.

CERTIFICATIONS

Medical Terminology

LEAN Manufacturing Methods – Peak Consulting Group, 3/2015 National Career Readiness Certification – two Platinum, one Gold, 4/27/16 REFERENCES

Available upon request.

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