Michael Collaborative + Progressive + Sare ResultsDriven + CustomerFocused + Technologist + Leader

Michigan - Metropolitan Detroit

mobile: 248-***-****

mail to: adhjq7@r.postjobfree.com

LinkedIn: /in/michaelsare/

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Selected to lead the effort in building the operations, from ideation to delivery, of taking and using enterprise commercial on-prem products into the cloud to offer as a worldwide SaaS. Motivated the team through a culture of change through the first ever company 24*7*365 customer impacted operation. Effectively worked a challenging environment of managing Product Development, IT Support, Vendors, Sales and Product Management to deliver best in class service to customers

In collaboration with Sales, Marketing, and Product Management, developed and matured pre-sales processes through a well defined SE Playbook to improve success throughout the sales cycle transforming low generating sales quarters to increased deals acquiring new large and small logos resulting in increased MRR by over 35%

Assembled and drove a team to effectively enable the worldwide Field Technical Sales and Support organization, and created and mentored a dedicated field team with no prior experience in Pre- Sales to support Target Market Initiatives

Optimized complex operations in LATAM/APAC reducing redundancy and costs by 15%> while increasing effectiveness in Sales

Consistently top requested high performing Sr. Sales Engineer providing demonstrations, POCs, and solution architecting of complex Application Performance Management solutions resulting in deal sizes ranging from $225k - $2.5MM. Requested by Sales leadership to travel and support highly visible North American, APAC and LATAM opportunities

With diverse experience in IT Operations, Development, Quality Assurance and Product Domain Expertise, exceeded and improved general customer success experience by collaborating and mentoring with CSM peers on best practices for: on-boarding customers, product education, product challenge resolution, capability adoption, etc.

Grew an active community of users 500+% in 3 months and increased LinkedIn network 3X consisting of a range of roles including executives, decision makers, and end users. Additionally, stretched company and developed processes and best practices to go from focusing on North America to opening market to the world

Successfully transformed pre-sales processes, practices, and deals in-flight during a B2B acquisition and an agent of change in taking a company from private to public to private again via acquisition by a private equity firm

Reduced rate of attrition by 10% by meeting regularly with high value high risk employees and contractors

Maintaining 100% customer touch rate goals, turning several assigned critical Tier 1 accounts (>

$10MM in maintenance revenue) into successful testimonials by triaging customer’s challenges and putting a plan of action in place to remove obstacles. Leveraged cross-functional back office teams to support the execution of the plan

Effectively educated, trained, lead, and mentored people with no IT background, in a 6 month training boot camp that produced professional IT consultants

Increased Value Improvement Process by creating automated scripts for data analytics and reporting to customers on their: utilization, defect and claims status, adoption rate, etc. Correlation of information increased customer satisfaction and ROI translating into renewals. This automation later turned into a product taken on by the lab. Changed culture from subjective insight to objective metric driven organization through the extraction and correlation of data from various systems

(1 of 2)

Professional Career

Voxel51 Ann Arbor, MI

Provider of AI CV/ML/DL solutions from SaaS video processing and deep analytics platforms to open source tools for computer vision engineers and data scientists

2019 - Present

• Principal Solutions Engineer / Community Manager / Marketing and Growth Amplifinity -> Impartner Ann Arbor, MI

The global leader in providing a SaaS PRM for customers to support their Channel and Referrals across the enterprise

2018 - 2019

• Director of Solution Consulting (Sales Engineer) OpTech Troy, MI

Top Staffing Solutions and Service Provider of IT and Engineering Talent 2015 - 2018

• Account Executive - Utilities, Financial Services, and Automotive Dynatrace Detroit, MI

The global leader in providing enterprise Application Performance Management

(APM) Solutions

2012 - 2015

• Sr. Customer Success Manager - SaaS and On-Prem

Compuware Corporation Detroit, MI

The global leader in providing enterprise Software Development Lifecycle Solutions (Design, Build, Test, and Manage)

1994 - 2012

• Sr. Customer Success Manager APM

• Director LATAM/APAC Sales Engineers

• Director of Field Enablement

• Founding President, Corporate Toastmasters Club

• Service Delivery and Operations Manager - SaaS APM

• Sales Engineer On-Prem QA and APM

• Account Manager, PDP Instructor, and Services Consultant Rochester Oakland County Wrestling Club (ROCWC)

The premier, parent lead, local wrestling club for all youths K-8th grade 2013 - 2018

• Non-profit Volunteer President/Operator

Education

Bachelors of Science

• Major in Computer Science with Minor in Electrical Engineering

• 3 Internship terms with Masco Research and Development (Taylor, MI)

(2 of 2)

Contact this candidate