MITHLESH KUMAR

Al Aziziyah, Jeddah-*****, KSA

Passport No: M 8966251

Mobile : +966*********, +966*********

Email : adhjpa@r.postjobfree.com

adhjpa@r.postjobfree.com

Skype: nanditakumar1

Date of Birth: 15 November, 1973

Marital Status: Married & 2 sons.

CAREER OBJECTIVE & PROFILE

Keep looking for new challenges to help the Organization and self to grow together with perform to my highest possible level and result within available resources.

Performance driven, entrepreneurial and self –motivated hotel professional with 25yrs. Of continuous advancement and expertise in Room Division.

Hands on manager with creative, dependable, and enthusiastic change agent with proven experience in improving efficiencies, reducing costs, and increasing revenues.

Strong leader who effectively motivates others and directs top-level strategic corporate initiatives and a skilled coalition-builder with multicultural experience thorough extensive work in India &Middle East hotels.

Strong Pre-Opening and Project management experience derived from working for Six pre opening 5star hotels.

Proven background in instigating operational turnaround as well as recognised as an efficient manager and team player who effectively motivates personnel to provide superior customer service.

CROSS EXPOSURE, KEY SKILLS AND COMPETENCIES

Front Office Cross Training & Exposure –

Front Office Marketing Techniques are in line with FIT marketing

Smooth profitable operation with Revenue Targets.

Selling strategy –a) Non-Guaranteed and b) Up-selling initiatives

Front Office daily rate balancing the closing hotel daily Revenue Report

Preparing and managing all kind of report and cost effective budget with measurable targets for the Room Division.

Housekeeping, Laundry and Front Office.

Strong Pre-Opening & Project Management

Costumer Relationship Management with strong Leadership planning, organisational & presentation skills.

Commitment to the Achievement of Operational & Business

Computer Skills: Working knowledge with MS Excel, MS Word, MS PowerPoint, MS Outlook Fidelio, Opera and Micros

ACADEMIC QUALIFICATIONS & RELATED TRAINING

Secondary School Certificate - West Bengal, India. 1989

Higher Secondary School Certificate- Bihar, India 1991

B.A.Hons –Jharkhand, India 1995

P.G. Diploma in Tourism and Hotel Management –Kurukshetra, India 2000

Diploma in Housekeeping -Bengal School of Hospitality Management 2002

Southern Pacific Hotels Training Programme for Health, Hygiene and Safety at Work. 1998

Fire Safety and Hotel Security, Can Do –Guest Relations. In Park Royal, New Delhi, India. 1998

J.P. Palace Hotel-, Supervisory Development Programme. 2001

Best Performance during Indo-Pak Summit J.P. Palace Agra, India. 2001

Think and Act Programme for Attitude. Time and Goal. in J.P. Palace Agra, India 2002

Train the Trainer Programme in Jeddah Hilton, K.S.A. 2007

Life Time Member of Indian Housekeeping Club. 2009

Certified Trainer of Carlson Group of Hotels for “YES I CAN”. 2011

Leader for “Responsible Business" Carlson Group of Hotels. 2011

“The Leader Who had no Title” Seminar by Robin Sharma, Bahrain . 2014

Training on “Performance Management” in Rotana. 2016

Training on DTC and “Managing your Carrier” in Rotana 2017

CAREER SUMMARY

Novotel Hotels & Resorts, Jeddah by ACCOR

www.accorhotels.com

139 Spacious modern rooms, Spa &Fitness Facilities Roof top swimming pool,

4 Spacious meeting Rooms,

Palm Restaurant International cuisine and Coffee shop.

Executive Housekeeper 25thMay 2017 to till date

Achievements- -90% in Trust You-Guest experience from last one year, -Booking.com we are No-1 in City. -In LRA audit we scored-94.

Centro Shaheen Jeddah, KSA (Pre-Opening Team)

www.rotana.com

252 Rooms with 4 Outlets, 39Team Members including Laundry. Best New Hotel in Jeddah by Expedia, 7th ranking by Trip advisor in city.

I was hired Pre-Opening tight schedule due to incompletion of Project delay.

85-95% occupancy last 3 month.

Executive Housekeeper 23Nov.2015 to 24th May2017.

Achievements-

Obtain 94% in LRA audit 2016.

Obtain96% in Scorecard Audit 2017.

Obtain 71% Cristal International Standard Audit (Green Zone) in cleaning.

Revinate Guest Review 4.54 in Housekeeping.

RAMEE GRAND Hotel & Spa, Bahrain. (Pre-Opening Team)

www.rameegrandbahrain.com

166 Suites and Guest Rooms, 8 Outlets, Banquet Spa and Biggest Night Club “IBRIDA” in Bahrain.

In-house Laundry.

42 team members with average occupancy of 70%weekdays, 100% weekends.

Executive Housekeeper

20July 2013 to 22Nov.2015

Achievements

I was hired mainly to oversee the hotel opening under very tight schedule. Actively involved in the handover of the rooms, restaurant, banquet and spa facilities from the contractors.

Restoring the entire hotel marble, that was handed over incomplete by the contractor, to an acceptable standard.

Handle independently one-month Front Office Operation in the absences of F.O.M

Reduced 20-30% of time period in Back to Back at the time of making the rooms.

Wyndham Grand Agra, India. (Pre-Opening Team)

www.wyandhamgrandagra.com

Located in the city of Taj, in 18 acres with 160 suites, 8 outlets, banquet and spa.

In-house Laundry.

42 team members with average occupancy of 68%.

Executive Housekeeper

22th Feb 2012 to 17th July 2013

Achievements

I was hired for pre-opening of 32 suites and 4 presidential suites and refurbishment.

Achieved Brand Standard Audit increase of 8% YOY in 2012.

Completed renovation of 28 suites as a Project Manager.

Radisson BLU Resort & Spa (Carlson Hotels), Alibaug, Mumbai, India.

www.radisson.com/alibaugin

156 rooms, suites and villas, 4 outlets and banquet & recreation hall with Mandara Spa. (Best Resort & Spa Award) 2011 by Indian Traveller).

In-house laundry.

36 Team members with average occupancy of 72%.

Executive Housekeeper

11th April 2011 to 20th Feb 2012

Achievements

Actively involved in the refurbishment of the 16 villas and assisted with the design of new uniforms for all outlets.

Achieved L.R.A. Audit with 91% in 2011.

In Guest index “Medallia” increased from 7.5 to 8.5.

Habitat Hotel All Suites, Jeddah, KSA

www.habitathotel.com.sa

156 Suites with 4 outlets.

In-house laundry.

28 team members with an average occupancy of 92%.

Executive Housekeeper

27th March 2009 till 4th April 2011

Achievements

I was hired to organize the Housekeeping Department and prepare the SOP, and to train the new apprentice.

On job training was crucial on hygiene, courtesy, presentation, hotel terminology and skills.

Successful installation and implementation of QEMS (Quality Evaluation Management System) in 2009.

Created SOP and Training Guides and Modules to increase consistency in the way of evaluating and conducting training sessions .

Work as second in command in the absence of Hotel Manager for two months.

Aamby Valley City – Mumbai, India

www.aambyvalleycity.com

India’s first and perhaps Asia’s finest hill city with 362 rooms / villas, and 8 outlets with 9 facility and In-house laundry.

280 team members.

Executive Housekeeper

02nd Apr 2007 till 24th Mar 2009

Achievements

Actively involved in project & planning of 75 tents, 22 villas and 2 outlets with contractors & constructions department.

Guest Satisfaction Department of the Year-2009.

“The Executive Committee Member” for participation in Valley Renovation Process in 2010.

Hilton- QASR- AL SHARQ – Jeddah, KSA (Pre-Opening Team)

Waldorf of Astoria Collections

Hilton Palace & Hotel with 414 rooms and 46 suites.

8 Food & Beverage Service outlets & Banquet hall with capacity of 5000 pax.

Assitant Housekeeping Manager

01st Mar 2006 till 04th Mar 2007

The Metropolitan Hotel Nikko, New Delhi India

A 5 Star Business Hotel with 180 rooms,

4 Food & Beverage Service outlets & Function rooms for 1000 pax.

Housekeeping Executive

26th Sep 2003 till 08th Feb 2006

Hotel Le – Meridien, New Delhi, India

A 5 Star 350 bedrooms hotel.

6 restaurants with 460 covers and function room for 1500 pax.

Senior Housekeeping Supervisor

26th Dec 2002 till 13th Sep 2003

Jay Pee Palace Hotel, Agra, India

A 5-star hotel with 350 rooms.

8 Food & Beverage Service outlets.

Housekeeping Supervisor

28th Oct 2000 till 24th Dec 2002

DLF Golf Resorts Ltd. Delhi, India (Pre-Opening Tea)

Hotel has 48 rooms with 4 Food & Beverage Service outlets.

Housekeeping In charge

23rd Apr 1999 - 25thOct 2000

Park Royal, New Delhi, India. (Pre-Opening Team)

Hotel has 230 rooms with 6 Food & Beverage Service outlets.

Senior House Keeping Assistant

6th Jan 1997 till 21st Apr 1999

Hyatt Regency, New Delhi, India

Hotel has 550 rooms with 8 Food & Beverage Service outlets.

House Keeping Assistant

23rd Jan 1995 till 05th Jan 1997

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