Analyn Sta. Maria Cordero

Muscat, Oman

Mobile : +968********

E-mail Address : adhjld@r.postjobfree.com

Career Objective

To build a strong foundation for future career growth and to be part of an organization that offers and provide a long-term career opportunities for personal success and professional career growth development through excellent training.

Experience

PREMIUM CABIN CREW (FIRST CLASS)

Oman Air (Seeb, Muscat, Sultanate of Oman)

Cabin Crew (August 17, 2009 – November 14, 2020)

Holds license for Boeing 737, Boeing 787 and Airbus 330 aircraft

*Handles First/Business Class Inflight Service

*Handles First/Business Class Galley Equipment and Operation.

*Conducts aircraft safety checks.

*Showing passengers to their seats and providing special attention to certain passengers, such as the elderly, disabled, expectant mothers, unaccompanied minors and other special passenger types.

*Attends to the pilots well being

*Ensures all passenger needs are attended during the entire flight.

*Checking the condition and provision of emergency equipment and information for passengers

*Demonstrating emergency equipment and safety procedures

*Administering first aid

*Dealing with emergencies

InterContinental Hotels Group (Dubai Festival City, Dubai, UAE)

Guest Service Agent – Pre-Opening Team (June 17, 2007 – March 29, 2008)

*Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

*Registers and rooms all arrivals according to established procedures

*Maintains intimate knowledge of departmental standards and procedures

*Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

*Rooming of all arrival guest

*Maintains cashier float and ensures accurate daily report of all money received

*Cashes hotel guest’s personal and travellers checks and assists with currency exchange

*Keeps abreast of all modifications to accounting policies and procedures

*Responsible and attends to guest’s request of using the service of safety box at all times.

*Attends to guest’s complaints, inquiries and requests.

*When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

Beach Rotana Hotel & Towers (Member of the Leading Hotels of the World)

(Abu Dhabi, UAE)

Club Rotana Hostess-Executive Lounge(October 2005- March 2007)

*Handles VIP and Business Guests of the Hotel.

*Provides a high quality of customer service, to ensure guest satisfaction at all times.

*Maintains high standard of personal service towards all Executive Floor Guests from the point of check-in through their departure.

*Performs other related duties and special projects assigned involving a great deal of guest relation tasks such as room inspections, guest interviews, and ordering of room amenities, courtesy calls, in-room check in and check out for Top VIP’s.

*Prepare for next day’s arrivals, printing of Registration Cards, *Welcome Letters and room assignments/preparation for next day VIP/early arrivals.

*Handles guest’s personal requests such as: flight reconfirmation, meeting schedules, meeting room bookings, secretarial liaising requirements, etc.

*Deals swiftly, efficiently and sensitively to guest complaints and ensures follow through.

*Using computerized Front Office systems, process accounts from check-in through checkout, ensuring accurate postings of food and beverage and ancillary charges.

*Receives payments by cash, cheques, credit card or account adhering to the company Credit Policy at all times.

Educational Attainment

Graduate with Bachelor’s Degree major in Tourism/Hotel Management

(June 2000 – April 2005)

Colegio de San Juan de Letran

Calamba City, Philippines

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