Front Office Manager
Resume:
BA mohammed nazeer
Present Address
Contact Details
Ezdan village 29
Al wukir, Al wakra
Qatar
Nationality-Indian.
Passport no-J7447580
Mobile:
E-Mail:
************@*****.***
Career Objective:
To work with an organization that offers challenges, responsibilities and decision-making opportunities, where I can blend my functional and technical knowledge gained from experience for continuous growth and better career prospects.
Educational Qualifications: MBA (Travel and Tourism)
Exam
Year
College & Board
Main Subjects
Marks%
Remarks
PG
2018-19
Madras university
M. B. A Travel Tourism
2nd Grade
-
Graduation
2003-06
Jaya College of arts and science
B. Sc Hotel Management
2nd Grade
-
Intermediate
2002
DRBCC School (State Board)
12 th std Biology Group
60
-
High School
2000
Ebeneser Matric School
10 th Std
62
-
Training:
Organization
Training Topic/Assignment
Duration
Remarks
ITC welcom group South park
Benzz Park Hotel
Residency Hotel
Sienna village resorts.
Industrial exposure Training
Training in front office
Training in food production Chinese kitchen
Training in front office
2005
2008
2007
2009
4 Months
1months
1months
1 months
Experience
HOTEL SILVER TIPS, INDIA, KERALA (2009-2013), as Front Office Executive
. Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names
. Handle all the frontoffice activities Check in, Check out, Guest complaints, Email Handling, night auditing
. Handle all the telephone calls, taking reservations,
. Alloted the rooms for arrival guest, vip guests,
. Follow up the high balance guests, and collect the cash
HOTEL AMBIKA EMPIRE, INDIA, CHENNAI (2013-2014)as Front Office Executive
. Handled all conditions such as solve guest inquiries, provide guest requirement etc.
. Organized all activities by creating good rapport with co-workers
. Handled all front office duties as their requirement
. Motivated all employees to increase their efficiency by organizing different programs
. Completed all cash related activities on required date
ESTHELL CONTINENTAL HOTEL AND RESORTS, INDIA, CHENNAI (2015-2018) As. Front Office Manager
. Auditing reservation correspondence, Guest reg card, Check out bills,
. Update the room inventory, and channel manager, goibibo.com,booking.com,expedia.com,make my trip,
. Visiting the corporate companies for promotions and Sales calls.
. Handling guest complaints, Guest queries.
. Prepare the daily and monthly Mis reports.
. Created reports for front office which help in future
CURRENTLY WORKING IN DIPLOMATIC CLUB (2019-STILL).AS F&B SERVICE
QATAR
PERSONAL DETAILS
MARTIAL STATUS = MARRIED.
FATHER NAME = M.B ADAM RAJA
DATE OF BIRTH = 18-05-1984
LANGUAGES KNOWN= ENGLISH, TAMIL,HINDI, MALAYALAM, ARABIC
SOFTWARE=IDS, PMS, FIDALIO, WINHMS, HOTSOFT
Behavioral Competencies:
●Possess good communication & interpersonal skills.
●Have good grasping power to learn new things easily and effectively.
●Socially adjustable and a good team player.
●Well organized and possess good group dynamics.
●Open to meet challenges.
●Creating work schedule of workers according to the requirement.
●Preparing material requirement plan as per the needs.
●Keeping in touch with suppliers and developing cordial relationships with them.
●Taking steps to ensure the personal safety and safe working environment of staff.
●Keeping accurate records of sales, contracts, pricing and invoicing information.
●Performing continuous research on ways in improving business process.
●Scheduling meetings with managers and technicians in learning and fixing issues.
●Able to communicate with people at all levels.
Projects:
●Centre point hotel project as guest satisfaction
Industrial Visit:
●Toshali beach resort Shimla India in 2005
Additional Information / Achievements:
●Learned in DCA Diploma In computer appliances.
●Received certificate for participation in zhanghai chinese food festival.
●Actively participation in event management like outdoor catering, in hotels. In weekends
●Trained in karate yellow belt
●Actively participated in Cricket sport events in college as well in other colleges.
Strength/Hobbies:
●Confidence, Positive Attitude.
●Watching cricket matches, Listening Music.
Declaration
I hereby All the information are true & Belief are My knowledge
Contact this candidate