KRYSTA CATHEY 704-***-****
Lowell, NC *****
adhjik@r.postjobfree.com
PROFESSIONAL
SUMMARY
Well-versed in sales, service and risk mitigation in technology. Capable of working effectively with C-Levels and Fortune 500 customers to promote offerings and drive dramatic growth from existing accounts. Diplomatic, charming and adaptable to customizing solutions for individual business needs.
SKILLS Account Management
Business analysis
VoIP (Voice Services)
UCaaS
Cloud services
Network infrastructure administration
Data analytics
Relationship development
Project management
Customer service and support
WORK HISTORY Senior Solutions Specialist • CNP Technologies Charlotte, NC • May 2019 to Current
• Designed and delivered mission-critical network infrastructure to maintain consistent availability and performance.
• Designed networks supporting 50-500 users with security products, including firewalls, two-factor authentication and antivirus software
• Qualifying clients providing solutions to meet each specific prospects pain to gain trust to earn new business
• Maintaining current book of clients, up-selling into current accounts, and doing QBRs Senior Account Executive • Toshiba Business Solutions Charlotte, NC • April 2018 to May 2019
• Collaborated with new customers to give details about company offerings
• Generated new accounts by effectively networking and marketing strategies
• Reached out to accounts measuring satisfaction and increased revenue
• Estimated and quoted prices, credit and contract terms, warranties and delivery dates
• Managed over 200 accounts while bringing in over $100k in revenue one year Senior Account Manager • Level 3 Communications
Charlotte, NC • July 2016 to November 2017
• Oversaw multiple accounts and worked diligently to meet and exceed quota
• Negotiated contracts, closed agreements
• Presented via email, phone, online presentations, screen-share and in-person meetings
• Researched and secured new accounts within assigned territory to increase sales
• Generated over $80k in revenue by providing exceptional problem solving Enterprise Account Manager • Time Warner Cable
Charlotte, NC • April 2015 to July 2016
• Exceeded sales goals by 120% for 2 consecutive years by establishing and cultivating lucrative relationships with customers
• Negotiated prices and set up contracts to finalize network refresh agreements
• Actualized strategies to continuously improve customer service, company or brand visibility and services provided
• Implemented professional sales presentations to creatively communicate product quality and market comparisons
EDUCATION North Gaston High School
Dallas, NC