JENNIFER WILSON

LONG BEACH RESIDENT • CELL: 562-***-**** • E-MAIL: adhji8@r.postjobfree.com • LINKEDIN: Profile

TRANSLATING ADMINISTRATIVE & HR KNOWLEDGE INTO BUSINESS RESULTS

OFFICE MANAGER • HR ADMINISTRATOR• PAYROLL ADMINISTRATOR

SUMMARY

A 10+ year blend of administrative, human resources and payroll experience in the logistics, health and human services sectors. Adapts emotional intelligence skills honed in social services environments to manage customer and employee interactions. An innovate thinker who uses people-oriented business knowledge to resolve problems, manage staff and achieve company goals.

EDUCATION

Associate Arts (AA) • Human Services Generalist • Long Beach City College (LBCC), Long Beach, CA • in progress

Community Organizer Credential • Los Angeles Trade Technical College (LATTC), Los Angeles, CA • 2013

QUALIFICATIONS

Constantly seeks HR knowledge. Skilled at doing on-line research of reliable data sources to find real-time answers. Applies knowledge gained to better support the HR function and its ability to make informed decisions.

Exceptional communication and interpersonal skills. An active listener who pays attention to the speaker says and the messages they leave unsaid. A persuasive speaker who keeps the emphasis on problem resolution. Applies proven written/oral communications skills to identify both problems and solutions.

Trustworthy. Earns – and keeps – the trust of employees (and others). Builds confidence in the ability to maintain confidentiality.

Impartial and Objective. Combines the ability to maintain neutrality with excellent problem-solving skills and staying focused on the facts. Remains calm under pressure. Strives to achieve positive resolutions to negative scenarios.

Exceptional organizational and time management skills. Multitasks efficiently in fast-paced environments with rapidly changing priorities. Collaborates across teams, departments, and functions to meet business objectives. Uses strong time-management skills to effectively handle last-minute changes and complete tasks within expected deadlines.

SKILLS

HUMAN RESOURCES & PAYROLL: Employee Relations • Garnishments • HR Operations • Human Resources Information Systems (HRIS) • New Hire Processing • Exit Processing • Time & Attendance

OFFICE ADMINISTRATION: Customer Service • Data Entry • Event Management • Invoicing • Phone Etiquette • Time Management

INTERPERSONAL/LEADERSHIP: Community Outreach • Customer Service • Supervisory Management • Teamwork

TECHNOLOGY TOOLS: Ascentis (HRIS, Payroll) • Kronos and NOVATime (Time & Attendance) • Microsoft Office (Excel, Word, Outlook, PowerPoint)

EXPERIENCE

Payroll Administrator/Human Resources Assistant

All Counties Courier • Irvine, CA January 2019 – July 2020

Providers of same-day and routed delivery services across Southern California with 10 locations, ~200 employees.

KEY DUTIES:

Payroll (60%): Semi-monthly payroll processing for ~180 hourly non-exempt and 20 salaried exempt across multiple shifts. Monitored a mobile app-based time and attendance system, validated/processed time entries for paid time away from work, audited time exceptions in preparation for payroll. Coordinated HR activities to process new hires and terminations.

Human Resources (40%): As part of a total HR team of 3, accurately administered / maintained employee files and HRIS; processed employment actions/changes to employee data (e.g., personal information, pay and title, status changes, benefit enrollments. Audited, organized, and maintained employee personnel files in compliance with legal requirements (e.g., I-9 compliance, E-Verify).

SUCCESS HIGHLIGHTS:

Fostered employee confidence by protecting HR and PR operations and keeping information confidential.

Achieved $2K savings in company’s holiday event costs through careful vendor management.

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JENNIFER WILSON RESUME • PAGE 2 OF 2 • CELL: 562-***-**** • E-MAIL: adhji8@r.postjobfree.com • LINKEDIN: Profile

Office Coordinator

ResCare • Garden Grove, CA May 2017 – January 2019

The largest diversified health and human services provider in the U.S.; ~400 managed care operations and 45,000 employees.

KEY DUTIES: A wide range of administrative services for business office and its 13 California group home locations. Managed incoming calls to guide clients through their customer experience. Audited/managed timesheet reporting using Kronos software and staged data for payroll processing and use by Billing Department to invoice clients. Tracked/audited/staged incoming invoices for processing by Accounts Payable. Reconciled monthly bank statements with each location’s bank card usage. Managed ~$100K/month in orders for all group home office supplies and their client medical/nourishment needs.

SUCCESS HIGHLIGHTS:

Entrusted to help administer remedial actions in response to California state audit of group home operations.

Intern

Helpline Youth Counseling • Long Beach, CA January 2012 – July 2013

One of the largest youth services providers in Southeast Los Angeles County.

KEY DUTIES: Working closely with Long Beach District Six Vice Mayor Dee Andrews, assisted with event management and recruitment of community members.

SUCCESS HIGHLIGHTS:

Organized what became one of the most successful health fairs in the District.

Applied strong time management and organizational skills to work concurrently at Birth & Family Services without compromising job performance in either position.

Administrative Coordinator

Birth & Family Services, Inc. • Los Angeles, CA December 2008 – May 2017

Provider of supported living services for adults with disabilities.

KEY DUTIES: Managed 6-person administrative and data entry staff. Provided an organized work environment for CEO: distributed/tracked/maintained information, managed a detailed schedule and calendar, coordinated travel plans, interacted with key staff and clients. Managed all phases of client intake: telephonic needs assessment, in-person interviews, placement with counselors and electronic records maintenance. Maintained confidential HR records for full office staff of 35 employees.

SUCCESS HIGHLIGHTS:

Hired as Office Administrator (staff) and promoted to Administrative Coordinator (management) in 2012 based on strong job performance.

Customer Service Specialist

ProCaps Laboratories • Henderson, NV January 2008 – November 2008

A leading provider of additive-free vitamin supplements; ~230 employees and $80M revenue.

KEY DUTIES: Helped customers navigate their purchase process by managing inbound calls for extended periods of high volume. Applied active listening to best understand customer needs. Used strong interpersonal skills to drive sales, customer satisfaction and customer loyalty. Resolved internal and external customer issues in compliance with company procedures.

SUCCESS HIGHLIGHTS:

Met all key performance indicators for call handling time, quality, & compliance.

Upon return to California, was re-employed by Birth & Family Services based on strong job performance as Parent Trainer.

Parent Trainer

Birth & Family Services, Inc. • Los Angeles, CA June 2002 – December 2007

KEY DUTIES: Provided advocacy services to adult parents with disabilities on parent-infant attachment, child development and other related topics. Utilized interpersonal skills to foster a relationship of trust and support between parents and the Birth & Family Services team. Used analytical skills to identify client needs/barriers/risks then facilitated linkages to community services and resources as needed.

SUCCESS HIGHLIGHTS:

Honed emotional intelligence skills which drove successful people interactions across all subsequent positons.

“Jennifer’s professionalism and pleasant attitude is a welcome addition to both the Accounting department and All Counties Courier in general. She takes the initiative to learn when appropriate and her willingness to…take on more responsibility has had a positive effect on the Accounting department.” – Extract from 2019 performance review

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