PROFESIONAL EXPERIENCE:

Customer Service Representative

June 05, 2019 – October, 2019

IBEX GLOBAL/AT&T ACCOUNT

SM Lanang Premier,

Fountain Court, J.P. Laurel Ave,

Agdao, Davao City

Provide quick resolution of customer’s dissatisfactions and proper information about the products and services.

Provide proper information about products and services.

Impart knowledge, advice and suggestions to help the customer avoid disputes in the future.

Process customer’s orders, requests and changes in their accounts.

Investigating customer's dispute in billing, charges, and fees.

Refer the customer to the right department if needed as per issue and concern.

Executive Secretary

July 01, 2012 – December 2016

BRONZE MANPOWER RECRUITMENT

Gharafa, Itihad Street

Doha,State of Qatar

Appointed to manage and supervise the daily office operation during the absence of the manager.

Organizing notes of appointments for the manager's daily schedules and meetings

Developing own formats, tabulation, draft in preparing reports, typing/emailing data, letters, updates, request, and other types of documents.

Perform a variety of accounting activities such as monitoring the daily and monthly reports summary of account, invoicing, receiving cash/check and staff payroll.

Marketing varieties application of applicants from different countries.

Ensuring good service and smooth relation with clients.

Regular communications with partner agencies for applicants update status.

Coordinating healthy orientation with newly arrived workers.

Counseling any sort of disputes between workers and employers and implementing a quick resolution as possible.

Developing and maintaining proper filing, labeling, and categorizing documents.

Monitoring office supplies, materials, and orders.

Transmitting and receiving faxes.

Responsible in receiving and sending parcels.

Answering and directing phone calls.

Administrative Assistant

April 2008 – May 2012

ZENCO SALES INC.

Sta. Avenue

Davao City

Managing direct phone calls and emails to all the Managers in Southern and Northern Mindanao branches for any urgent reports required from the Head Office.

Arranging schedules and venues for AVP meetings.

Categorizing, maintaining and sometimes updating contact list of designated personnel from various branches and head office departments to facilitate the daily activities.

Preparing monthly reports of sales from all the branches of Mindanao with several required formats, also the daily, weekly and monthly sales reports of 4 Sales Person and branch manager of the company.

Monthly emailing of sales agent reports to Head Office.

Daily encoding of data entries through SCO UNIX system.

Transmitting reckoned data entries report monthly through SCO UNIX and LOTUS123 system.

Organizing proper filing of records and monitoring the supplies, machines, and maintenance for daily operations.

Responsible in depositing the daily sales to associated company bank.

Monitoring incoming emails of memos and letters from Head office subjected to Finance and Marketing Department.

Responsible in sending/receiving faxes and writing down records for each transaction purposes.

Answering phone calls and jotting notes if the intended colleague is not around or redirecting the calls if available.

Sales Clerk

August 2004 – March 2007

FOOTSTEP INC.

Victoria Plaza ground floor, Bajada St.,

Davao City, Philippines

Maintaining good relation with customers by greeting warmly and bearing pleasing personality and flexibility while interacting with their various behavior in meeting their demands.

Finding an option solution in case customer’s choice is already out of stock or sold out.

Promoting newly arrived items or items under promotions and sales

Ensuring proper awareness to customers before leaving the establishment of store policies and rules when it comes to changing items/products.

Maintaining cleanliness of displayed items and in assigned selling area, proper arrangement of items/products by segregating new arrivals, regular items, sales or under promotion items.

Regular checking of on sale items/products tags and prices against memo letter carefully to avoid mistake and charges.

Preparing a report of observations about problems we basically encountered during daily operations to be discussed in the meeting.

Attending regular month-end meeting.

Training new employed sales staff if necessary.

Cashier

October 2003 – July 2004

GAISANO CENTER BOLTON

Bolton Street

Davao City, Philippines

Heedful in checking and counting the released cash from the Head Cashiers.

Maintaining cleanliness in appointed counter department area.

Greeting customers before scanning or encoding items for purchase.

Attentive and cautious to any fragile items of customers during purchasing transaction.

Cautiously counting and checking the received payments (cash, check or credit cards) from the customers and properly counting the balance in front of the customers to avoid mistakes.

Vigilant in possibilities of receiving fake money.

Responsible in issuing receipts, promotion coupons or tickets.

Preparing and providing tally reports after the last customer transaction.

SEMINAR COURSE AND TRAINING ATTENDED:

MICRO FLASH ANIMATION

(January 05-20, 2008)

SMIT Training Center

Magallanes Street, Davao City, Philippines

ADOBE PHOTOSHOP CS

(February 05-20, 2008)

SMIT Training Center

Magallanes Street, Davao City, Philippines

COREL DRAW

(March 15-30, 2008)

SMIT Training Center

Magallanes Street, Davao City, Philippines

EDUCATIONAL ATTAINMENT:

SOUTHEASTERN MINDANAO INSTITUTE OF TECHNOLOGY

109 A. Pichon St., Davao City, Philippines

INFORMATION TECHNOLOGY

DAVAO CITY NATIONAL HIGH SCHOOL

F. Toress St., Davao City, Philippines

MAJOR ACCOUNTING

STA ANA CENTRAL ELEMENTARY SCHOOL

Sta. Ana St., Davao City, Philippines

(Kindergarten/Primary School)

Objective: To impart my knowledge, skills, proper conduct, and continuously learn/expand my abilities to make a significant contribution to the company's goal.

Summary: Administrative Assistant with over 4 years of experience and was hired as an Executive Secretary in Qatar for almost 5 years. I gained a total of almost 9 years from both positions where my sphere of duties includes accommodating clients, supervising workers demand and need, organizing schedules and appointments, preparing particular reports, entering data, formatting data, recording orders, typing letters, emailing, filing, attending calls and faxes, monitoring office supplies and some basic accounting tasks like bookkeeping, payrolling, and invoicing.

Additional Qualifications & Skills:

Interpersonal skills

Problem Solving

Empathy

Time Management

Teamwork

Handling Pressure

Proficient in Word Office, Excel (Computer Literate)

Willingness to learn

Proper experience in SCO UNIX and LOTUS 123 program

Billing specialist of AT&T with CRM, RIO and TELEGENCE tools

1

JESSA S. ABA-A

Address:

B-56 L-39 Heron Street Countryhomes Cabantian, Davao City

Email Address:

adhjhg@r.postjobfree.com

Mobile No.: 092********

Age: 34 years old

Birth Date:

August 10, 1986

Birth Place: Davao City

Citizenship: Filipino

Civil Status: Single

Contact this candidate