Executive Assistant Administrative
Resume:
Lisa Swann
adhje2@r.postjobfree.com
On Site Audio Visual
Administrative Assistant April 2017 – June 2020
Supports the Audio-Visual Director, Assistant Director, AV Floor manager and a team of Freelance employees.
Developed introductory letters to client leads requesting information on all AV needs for future site events
Managed and maintains our Shared Operational Control Evidence file which supports our SOX guidelines.
Managed and developed weekly Production Cue Sheet, which provides a day to day account of event room activities by the hour and day
Manages on-boarding of New Hires
Manages the set-up of new clients in to our Intellivent database in addition to making sure uploads for this client are available for viewing across Corporate channels.
Approves Purchase Orders
Provides weekly billing results to senior leadership, interacting with Accounts Payable and Receivable.
Manages payments for Direct Bill customers and all Administrative duties associated with this function
Administrative operations required the use of databases such as Sharepoint, SalesForce and Intellivent.
Standard Parking, Corporation
Administrative Assistant
Supported a Team of four Senior Leaders in the areas of Facilities Maintenance, Safety and Security, Customer Operations, Fleet Maintenance and Customer Service
Ensures security guidelines are met, with regards to background checks, fingerprinting, expiration dates and deactivation of all employee badges
Supports and assist with Contract Negotiations. Researches for new vendors for an assortment of Airport projects
Creates approval letters for the Facilities group to submit to the Department of Aviation regarding proposals/quotes from vendors
Expense Reporting
Interacts with Insurance Adjusters and builds files to support incidents that occur on-site by customers
Creates approval letters to submit to the Department of Aviation for fleet equipment and repair
Submits monthly Idle Time Sample report analysis regarding fleet activity
Obtains police reports for escalated travel incidents /accidents
Maintains database that provides information on shuttle, customer and workers comp incidents and accidents
Compiles data received from our customers surveys and provides a monthly report that provides information on the customer experience
Submits monthly Courtesy Assist Program report
Creates approval letters as needed on Fleet repair and uniform order updates
First point-of-contact with regards to customer parking issues, incidents, overages or rate discrepancies and resolves concerns
Interacts with department heads regarding escalated customer concerns within their locations and provides follow-ups with those managers to make sure the customers issue is resolved.
Contractual Assignments Nov 2006 – Sept 2012
NCR - Silver HelpDesk Agent
Provided Point-of-Sale (POS) technical and network problem resolution to end-users by performing question diagnosis while guiding users through a step-by-step solution. These solutions were specific to resolving user-name and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set-up, power cycling equipment and system navigation assistance. Worked closely with Software Development and Technical Service team members, utilizing SalesForce and SharePoint web-based systems.
NCR- IMT Specialist
First point-of-contact for Channel Partners and technical team of Merchandisers, CE’s and Riggers with regards to operating concerns affecting our Blockbusters and DVD Play kiosk. Performed rebooting of system during outages and successfully escalated issues to our SST resolution team
NCR - Customer Service Agent
First point-of-contact for Blockbuster Video, Red Box and DVD Play Kiosk customers. Answered questions regarding usage, billing, credits.
Kaiser Permanente - Training and Development Specialist – Responsible for supporting a learning environment that planned, directed and coordinated training and development activities for the clinical staff.
GE Energy Infrastructure - HR Recruiter – Supported the Staffing Manager and HR Administrators in sourcing of potential candidates, scheduling of interviews, coordinating travel arrangements and meeting plans. Responsible for obtaining all required HR related documents and paperwork.
GE Energy Infrastructure - Training and Development Specialist - Supported the Global Sales and Leader in managing the coordination and delivery of comprehensive development services to the Global Sales team by deploying e-learning content based on business needs while reporting to management on web-based or instructor-led training progression, completion and student usage.
Manpower, Inc. - Staffing Specialist – Provided end-to-end process support to fill specific vacancies, while developing and maintaining networks to build a deep, diverse and reliable sourcing pool.
PetSmart Distribution Center - Executive Assistant – Direct report to the General Manager, Senior Leadership and HR Team Members, managing all administrative efforts for a 660 thousand square foot start-up distribution center for 500 employees
Panasonic Automotive - Purchasing Agent – Assisted Planning team with data tracking, report analysis, communications and administrative related duties.
EDUCATION
University of Phoenix
MBA – Human Resource Management
Clark Atlanta University
BA - Mass Communications – Public Relations
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