Sales Representative

Contact

*****.******@*****.***

www.linkedin.com/in/elenagirlea

(LinkedIn)

Top Skills

Amadeus

Ticketing

Sabre

Languages

Romanian (Native or Bilingual)

Russian (Elementary)

English (Professional Working)

Elena Girlea

Open to job opportunities!

United Arab Emirates

Experience

Emirates

Customer Sales Representative

December 2016 - May 2018 (1 year 6 months)

United Arab Emirates

Key Responsabilitys:

*Answering Customers enquieries regarding the flight arrivals, delays, cancellations, flight irregularities, schedule.

* Problem solving during high stress situations like delays, overvookings, diversions, passangers no show.

*Providing an exceptional high standard of customer service to people desiring to travel, by recommending the service that best met their needs.

*Finilising sales of Emirates and partner airline ticket, taking payments and confirming reservation/providing quotations and promoting other services available.

* Advicing on baggage restrictions, customs and visa lows for Emirates offline and online destinations.

* Managing chauffeur bookings and changes for First&Business class passangers.

*Highly detailed knowledge of Emirates Skywards frequent flyer program and all other Emirates Airline product and services.

*Meeting daily sales, customer satisfaction, hindling time and other KPI targets.

Qantas

Reservations Sales Supervisors

April 2013 - November 2015 (2 years 8 months)

dubai u.a.e

Reservations Sales Supervisors

Lead a team of Reservation & ticketing staff by providing operational and supervisory support and specialised business expertise on a day to day basis including usage of relevant motivational, training, management and Page 1 of 5

communication techniques in order to achieve the departments customer service and revenue targets.

Also a crucial part of my job involves issuing new reservations, creating travel itineraries or amend, as well as solving any customer related issues and complains.

Liaising with the management through focus groups, seminars and meetings in order to continuously develop and implement changes to drive forward the business.

dnata

5 years 1 month

Reservations Sales Supervisors-Dnata Holidays

December 2010 - April 2013 (2 years 5 months)

dubai u.a.e

Reservations Sales Supervisors -Dnata Holidays

Lead a team of 3 holidays specialists Travel Consultants Ensure revenue and sales figures are met by constantly motivating the team Provide leadership, training, coaching and support for the staff Create comprehensive tailor made holiday packages

Attend presentations, meetings and Fam trips in order to develop product knowledge

Solve any customer related issues and complains

Issue all documents for tourists, create or amend the bookings Liaise with suppliers and hotels in order to ensure the best product is offered Maintain for the entire team a high level of customer orientation and satisfaction

Holidays Specialist -Dnata Holidays

April 2008 - December 2010 (2 years 9 months)

dubai u.a.e

Holidays Specialist Dnata Holidays

Ensure through effective supervision and/or coaching, the efficient and superior

handling of clients Retail, Corporate or Government) with regard to airfares, itineraries and other travel arrangements based to their needs, exposing at the same time, the whole

range of Dnata products including Leisure, with a view to selling a maximum number

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of auxiliary products at the highest possible Levels of profitability for the Department

dnata

Travel Consultant - Dnata Retails

November 2006 - April 2009 (2 years 6 months)

dubai, uae

Travel Consultant - Dnata Retails

Directly interact with clients and potential clients, to provide superior, and a consistent quality of travel services sell airline tickets, travel related products and leisure travel products

Handle complex transactions and efficiently construct difficult itineraries to provide clients with proficient travel solution

Makes travel related reservations and issues tickets to clients, ensuring that all relevant airline rules and regulations have been compiled with to guarantee that the product delivered is commensurate with client requirements and expectations

Seats to effectively sell space. Promotes and endorses selling carriers that imparts more commission that will generate more increased revenue. Aerosvit Airlines

GSA -Travel Consultant Representative

February 2002 - May 2004 (2 years 4 months)

Al Majid Travel Dubai.UAE

GSA Aerosvit Ukrainian Airlines

Provides and answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares, and handles payments using Gabriel System

Responsible for every aspect of ticketing from basic ticket issue to complicated international prepaid tickets, printer trouble shooting and ticket stock ordering. Informs customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time

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Maintains an excellent working relationship with clients by utilizing Gabriel System as the principal customer relationship management tool. Makes regular telephone calls to clients to update them on new products and services while at the same time working towards constantly improving working business relationships

Business or sector Airline/Travel industry

Gulf Travel Tourism & Cargo L. L. C.

Reservation Sales Agent

January 2001 - 2002 (1 year)

dubai u.a.e

Reservation Sales Agent

Ensure that all necessary airline rules and regulation are incorporated and that the customer request is met.

Makes regular telephone calls to clients to update them on new products and services while at the same time working towards constantly improving working business relationships

Actively seeking out sales opportunities and promoting all airlines related products.

Ensure that all necessary ticket related documentation is filed, time table updates, brochures, sale and promotional materials is properly displayed on individual counters and around thereby providing various option to the customer which will assist in increasing sales.

Business or sector Airline/Travel industry

Education

Cambridge College International Dubai United Arab Emirates Higher National Diploma, Human Resources Management · (2014 - 2015) Liceul I.L.Caragiale - Moldova

Diploma · (1998 - 2000)

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