KATHALBARI, DARBHANGA, BIHAR,INDIA ****** +918*********

adhj9p@r.postjobfree.com

SUNNY KUMAR JHA

Professional Summary

To gain long term employment with a company that is on or looking to be on the cutting edge, a company that puts value on people and the products they are promoting. Honest and Ethical, I am looking forward to call this company my family. Skills

Conflict resolution

Computer Skills: MS Word, MS Excel,

Power Point

Performance appraisal

Inspection reviews

Project management

Team liaison

Extremely organized

Interpersonal and written communication

Team leadership

Powerful negotiator

Self-motivated

Staff development

Process implementation

Strong verbal communication

Work History

Junior Housekeeper/Housekeeping Supervisor

Holland America Line Cruises – Seattle, United States PRE-OPENING TEAM- MS NIEUW STATENDHAM- SAILED IN

09/2015 to Current

DECEMBER-2019 -Was indulged in the pre-opening of the cruise ship, based in Ficantieri Shipyard.

Leading the inspection team for taking the final delivery of the guest and crew stateroon from the Fincantieri Contractors.

Assisting the loading team for the pre-opening of Ms Nieuw Statendham. Setting up the team and guiding them towards the set up of all the guest stateroom. Setting up the steward station and pantries as per the USPH Standard. Training all the stateroom attendant to follow the company policies and standard of the housekeeping department.

In addition, have worked on 5 Ships in Holland America Line -Have been a part of the dry dock team on Ms Eurodam and have overseen the entire operation of 4 decks during the successful completion of the dry dock in Bahamas. Managing 350 staterooms -Oversees all the operational aspects of the steward station

,pantries, corridor and stateroom on the assigned deck. Inspect on a daily basis guest stateroom, steward station, pantries and corridor for it's cleanliness, maintenance and set ups as per HAL standards. Maintaining all record keeping and reports it to the Housekeeping Clerk. Coordinate all the cleaning program on the assigned deck. Maintain and enforce the USPH standard within the work area. Taking inventory of the amenities and reporting the par level to the Assistant Housekeeper.

Supervise the baggage collection and distribution on the assigned deck. Provides on the job and the classroom training to the cabin stewards. Review the guest satisfaction survey and do the require follow up for that. Assist Assistant Housekeeper in the performance appraisal of the cabin stewards. Team Leader - Acting Assistant Manager

Housekeeping

Hyatt Place Dubai Baniyas Square – Dubai,

Working as a second in-charge in the department.

05/2015 to 08/2015

Hyatt Place Hotel, Dubai /Al Rigga Rooms-294(Business Class) Pre-opening Team. Team Leader Housekeeping

Hyatt Place Dubai/Al Rigga – DUBAI

Setting up of the guest rooms in the hotel and apartments. 03/2014 to 04/2015

Making sure that all the Hyatt Brand Standards are sincerely followed. Ensuring the daily flow of linen is smooth as laundry being outsourced. Taking care of linen, minibar and store inventory and doing requisitions as per the need. Immediate response to all guest problems and guest correspondence. Ensuring that lost and found articles are stored properly and correct logs are maintained. Taking care of deep cleaning tasks in the rooms and public areas. Taking care of store inventory and other OSE items. Preparing the daily allocation for the staff and planning their vacations. Housekeeping Supervisor /Shift Leader

Sofitel Dubai The Palm Resort & Spa – DUBAI

03/2013 to 03/2014

Ensuring that assigned areas are properly cleaned daily by the Room Attendants. Working closely with Front Office and Engineering Departments. Ensuring that all reports are prepared completely and promptly before the shift starts. Ensuring that an effective and complete training program is in use. Ensuring that SOP'S are available, current and in effect. Ensuring that proper key controls are in effect.

Keeping purchase manual up-to-date and only purchase approved items. Getting involved in as many administrative functions as is possible to further develop. Ensuring that all associates are hygienically clean with clean, complete uniforms. Reviewing out-of-order rooms daily.

Immediate response to any guest complains and taking necessary actions. Ensuring that lost and found articles are stored properly and correct logs are maintained. Taking care of deep cleaning tasks in the rooms and public areas. Taking care of store inventory and other OSE items. Making sure that all Guest rooms are serviced on time by the associates with full standards.

Housekeeping Attendant

HYATT CAPITAL GATE – ABU DHABI

10/2011 to 02/2013

Worked in the hotel rooms, public areas and also handled housekeeping desk. Also acted as a housekeeping night shift in charge, where in night I handled rooms, guest requests, taking care of public areas and housekeeping desk work also. Got to learn about various housekeeping equipment's and also learn maintenance of public areas.

Got to learn the importance of inventory in the housekeeping department such as linen inventory and store inventory.

Helped in snagging and de-snagging of guestrooms before the opening of hotel Aloft Hotel, Abu Dhabi.

Housekeeping Team Member

TAJ VIVANTA – BENGALURU, INDIA

Handling situations and complaints.

Giving morning and turndown service to the guest rooms. Taking care of minibar.

Doing deep cleaning of rooms.

Taking linen inventory.

Making a room ready for the JOHNSON DIVERSEY AUDIT. 06/2011 to 09/2011

Education

B.Sc. Degree: Hospitality & Hotel Administration

Institute Of Hotel Management Catering Technology & Applied Nutrition - Shimla 2011

Personal Information

MARITAL STATUS, : Married, NATIONALITY :, Indian,, 11th January, 1990 Interests

DATE OF BIRTH :

Languages

Fluent : English & Hindi

Accomplishments

Currently based in Venice with the opening team of Holland America Line and setting up the housekeeping department for the inaugural cruise in December,2019 Successfully led the team of 25 in the dry dock and ensured success Resolved product issue through consumer testing.

Certifications

Certification in Performance Success Series of Employees Certified trainer after completion of 'At Your Service Train the Trainer' training Certified in handling the guest complaints after completing 'People First: Inquiry and Complaint Resolution' training

Completed Hyatt School of Hospitality Standard training

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