Manager Project

ARMITA FOROOHARI

**** ****** ***. ******** ****, CA. 91360

Home: 805-***-**** Cell: 805-***-****

adhj9j@r.postjobfree.com

SUMMARY:

A client focused, analytical thinking professional who is expert in managing complex, enterprise, cross functional projects in regulated environments from initiation through closure that include large-scale operational efficiency improvements, data analysis and migration, process reengineering, application development, enhancements, systems design and integration. Have a keen understanding of business priorities; with expertise in identifying, analyzing, designing and managing end to end project deliverables to strategically focus on critical business functions. A cross-functional communicator easily interfaces and provides highly effective liaison among customers, project teams, executive management, and vendors. A proactive, top performer professional able to see the “big picture” while staying on top of all the details. Have ability to manage multiple, complex priorities concurrently and learn complex information quickly. Strong knowledge of software development life cycle and application support processes. Possess strong troubleshooting, customer service, organizational and communication skills which facilitate success in attaining commitment and teamwork.

- Business Performance and Control - Risk Management - Workflow Process Analysis/Design

- Critical thinking, problem solving - Change Management - Time management, prioritization skills

- Data/Business Analysis - Quality Assurance - Strategic Planning

EDUCATION and PROFESSIONAL TRAININGS:

Bachelor of Science - Double Major in Mathematics and Computer Science

ITIL Foundation Certification

Six Sigma Green Belt Certification, Villanova University

Agile and Waterfall Methodologies

PROFESSIONAL EXPERIENCE:

Amgen, Thousand Oaks, CA

Project Manager May 2016 – Oct 2020

The Innovation and Process Improvement project manager of Global Development Operation supporting different projects, business processes within Amgen Full Potential and Clinical Trial Global Networks to gain efficiency, streamline and standardize processes, address process gaps, audit findings, comply with FDA regulations through implementation of data, systems, applications and processes

Valued contributor, with excellent technical and business knowledge working with business and technical leads, cross functional team members, regulatory, quality and law to set project’s goals and objectives, develop and execute project plan; hold allocated resources accountable for delivering results on time and budget

Recognized by Sr. Mgmt for quickly grasping project objectives and priorities; excellent organizational and communication skills; driving teams and keeping them on track of project timelines; positive and enthusiastic attitude; delivering results on schedule within budget and high quality.

Responsible for developing and executing all phases of the project development life cycle

Collaborate with other PMs to implement excellent project management processes and procedures; business analysis methodologies and best practices.

Created the PMO risk management framework for Innovation, Planning & Platform Services (IPPS) team

Executed successful implementation for: ISD Drug Supply, Audit Trail Data Integrity, Redesigning SRF and Safety Query Transmission, EDC optimization, Clinical Data Repository, ct.gov Final Rule Implementation, Endpoint Categorization, Disclosure Timing, International Committee of Medical Journal Editors, Data Management Plan updates to address EMA findings, Bio Sample Temperature Excursion, Data Quality Review, Accelerate Drug Development Decision, SPM/ETO operations alignment, EDC Development 18-week SSU timeline.

Bank of America, Agoura Hills, CA

Sr. Operations Project Manager April 2011 – Dec 2015

Implemented large scale, cross functional projects/processes from initiation through implementation, global in nature, involving more than 15 states, 10 servicers and U.S. Treasury, supporting seven billion dollars government funded HHF (Hardest Hit Fund), EHLP and AG portfolios. Recognized by treasury as #1 servicer, for an exceptional work, always going above and beyond of duties.

Partnered with vendors, multiple LOBs, internal and external teams; including risk, compliance, and audit partners to manage full scope of projects, effectively communicated deliverables, timelines and support needed.

Defined project/process impacts, assessed the adoption risk associated with the effort, communicated risks and rewards associated with decisions and actions to stakeholders to ensure all controls are in place to sustain risk mitigation.

Served as escalation resource for internal Bank of America projects/processes regarding HHF portfolio.

Collaborated with business owners to budget, prioritize, plan, manage and control new/change initiatives.

Awarded by business partners for delivering on time or earlier than scheduled of end to end project deliverables including functional and non-functional requirements, business process workflow diagrams, design outline, technical documentation, system integration testing (SIT), user acceptance testing (UAT), implementation plan, communication with stakeholders, training materials, and post production validation utilizing Agile methodology.

Maintained and utilized different metrics to identify opportunities to improve services for customers, identified action plans, hold self and others accountable for execution.

Accountable for reviewing change requests, monitor timely manner closure to ensure regulatory compliance.

Managed a team of project managers, analysts and developers to successfully complete tasks of projects, enhancements and defect fixes.

Sr. Project Manager / Sr. Business System Analyst Sep 2009 – April 2011

Lead business analyst throughout the software development life cycle in the implementation of an enterprise wide loan repurchase application supporting the multi-billion-dollar loan portfolio on inbound and outbound repurchase claims for Bank of America’s Workout Strategies Group.

Analyzed business processes and operations, worked closely with business senior management to create end to end business process workflow diagrams, business requirement, functional and non-functional requirement documents.

Identified and described use cases, translated business needs into technical requirements, created high level and low-level design documents within the budget and before scheduled time.

Acted as liaison between business units and development team to agree on the system solutions, ensuring business requirements are delivered and change requests are managed.

Worked with QA team to validate that application meets requirement, which involves verifying application behavior with developers, or clarifying requirements with business owners and / or stakeholders.

As a senior member of the technical team, assisted senior business and IT management in determining the direction of current and future developments in areas of expertise.

Managed project allocations and ensured team stays within the allocated budget and timelines.

Managed the tasks status of deliverables and assigned projects and mitigates risks.

Created project plans with task level breakdown and hold self and others accountable for results.

Amgen Inc., Thousand Oaks, CA June 2005 – June 2009

Project Manager / Business System Analyst

Identified and implemented the cost-effective database solution for the global lab notebook regulatory affairs system within R&D department which reduced the number of issues by 90% and improved the application performance by 80%. It also saved Amgen $500,000 from upgrading the software that was used.

Awarded for quick grasp of business domain, innovation, exceptional team work and delivering the Abgenix data migration project which provided seamless global access to Amgen’s intelligence research properties.

Served as technical lead on record management project to centralize and provide efficient global access to the controlled documents for the scientists and regulatory staff. Awarded for the exceptional performance.

Installed, configured and administered software applications, performed SQL programming and database design to support different global Research and Development applications.

Trained business users in application administration resulting in increased attendance rates by targeted staff members and reduction of support calls to the help desk.

Designed and implemented an ad-hoc reporting solution for the compliance auditing system and was awarded for delivering the project on time and under budget.

Initiated and implemented ITIL standards and practices (Incident, Problem and Change Management

Processes) to improve IT Service Management.

Initiated and led automated monitoring agent implementation on the global qualified R&D application servers to decrease the applications downtime.

Administered and managed all project changes using change management process. Made sure that all ITIL standard procedures were followed.

Management and Leadership:

Managed a team of offshore and onshore resources to support different Development IS applications.

Established standards of knowledge transfer mechanisms for one of the company’s first major utilization of offshore resources to lower work performed by full time support staff by 50%.

Redesigned Application Support unit role from a conduit of information to a provider of solutions and streamlined processes to improve efficiency using ITIL technology. This resulted in accountabilities that led to quicker and more accurate solutions, increased customer satisfaction and meeting SLAs.

Viador Inc., Mountain View, CA 2000 – 2001

Technical Project Manager

Performed business requirements gathering and analysis.

Managed client-related projects driven by system integrators. Made sure projects were on track and stakeholders were updated regarding project status.

Designed and implemented Database for new customized portal based on the logical models. Used (DTS) for extracting, transforming and loading high volume of data into SQL Server database.

Coached Developers to apply Viador Software development guidelines, and assisted with extended development, QA and documentation process.

OAO Technology Solutions, New Brunswick, Moncton, Canada (IBM/AT&T Projects) 1999 – 2000

Senior Project Leader and Technical Consultant

Worked closely with clients to gather requirements about program needs, objectives, functions, features, input and output requirements.

Executed technical work of a complex nature. Analyzed, defined and documented requirements for data workflow, logical processes, hardware and operating system environment and interfaces with other systems.

Analyzed and estimated feasibility, costs, time, and compatibility with hardware and other programs.

Provided technical support for other developers. Trained end-users and technical support staff to use programs; Installed and tested programs at client site and monitored those after implementation.

Department of Housing and Municipal Affairs, Nova Scotia, Halifax, Canada 1997 – 1999

Sr. Programmer / System Analyst

Designed, implemented, and maintained new and existing applications for the Assessment Division.

Formulated detailed program specifications, incorporated modifications and enhancements, evaluated and implemented solutions to rectify system problems.

Developed technically and/or logically complex computer programs, fully documented systems, and ensured conformity with program standards.

Provided specialized technical support to other programmers and members of the user community, evaluated of proposed technical and software solutions, impact analysis, and recommendations.

Atlantic Blue Cross Care, Dartmouth, Nova Scotia, Canada 1996 – 1997

Sr. Programmer / System Analyst

Developed and maintained Medicare and Pharmacare applications to support company’s internal activities.

Developed and automated scheduled and Ad-hoc reports.

Produced statistical and research data through use of various programming languages/software.

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