VINAY SHRIPAD SALVI

Contact No.: 982******* ~ E-Mail: adhj92@r.postjobfree.com

Performance-driven Professional in pursuit of challenging and enriching assignments in Infrastructure Management/ Server Management/ Technical Support with an organisation of high repute

PROFILE SUMMARY

Bachelor degree in Business Administration with a profound technical know-how and a proven understanding of the business value of IT.

Having 18 or more years of experience in Information Technology.

Experience with Lotus Notes, Lotus Domino and Windows, Active Directory.

Technical knowledge of software and hardware aspects of IT in areas such as IT infrastructure, computer operations (ITIL) and communications and Data Centre operations.

IT Operations Management, Problem solving, Incidence Management, Change management, IT Security & Compliance, Service Delivery Mgmt. IT Infra. Management,

Proficient in designing IT infrastructure and implementing technology to support large user groups & server infrastructure

WORK EXPERIENCE

Since Oct’20 With Atos India Ltd.

Consultant – Messaging (Lotus Domino)

Working in Project delivery support team for the one of the major Germany base client - Henkel

Providing l2 and L3 support for Domino servers and service.

IT Operations Management ( Problem solving, Incidence Management, Change management )

Apr’07 To Sep’20 with Reliance Tech Services Ltd., Mumbai

Deputy Manager

Growth Path: Joined as Team Member of Lotus Domino Admin. and rose the position of Deputy Manager (Lotus Notes and Domino)

Key Result Areas:

Monitoring operations support for Lotus Domino messaging infrastructure of RADAG (Reliance Anil Dhribhai Ambani Group) of companies.

Providing l2 and L3 support for Domino servers and service support for the all users across PAN India.

Providing administrative and troubleshooting support for Notes Server and Client software and hardware.

Ensure maximum service continuity with minimum downtime.

Developed preliminary business case supporting an upgrade from Notes/Domino ver.7 to ver.8 Domino servers resulting in an upgrade and rollout to R8 Domino.

Developed training curriculum and teaching strategy, and educated groups of new Lotus Notes users.

Develop, manage and execute Lotus Notes/ domino installations/Upgrade plans, policies and standards.

Accountable for the efficiency and performance of systems infrastructure and Operational systems availability & security according to SLA’s

Meet service expectations of internal customers.

Lead the operations team and oversee its functions. Mentor and support the learning and development of team members.

Work with senior management in formulating an ICT vision, strategy and improve operational systems, processes and policies flow and management, business processes and organisational planning.

Work in the Senior Management Team to Collaborate with the business to understand/influence business requirements.

Enable successful technical implementation of the large and complex system projects in the Company.

Ensuring effective direct support in the day-to-day operations on systems like evaluation of system performance, system installing/ troubleshooting, planning system upgrades, planning application roll out, Patch management, Licensing policies and Backup

Managing generation and sending of scheduled and customized reports on daily, weekly & monthly basis

Overseeing change management activities for critical changes.

Manage relationships, contracts, compliance and interface issues with the Client's vendors, and suppliers.

Jan’06 to Mar’07 with IBM India Pvt. Ltd., Bangalore

System Operation Lead Specialist

Key Result Areas:

Worked in IBM Global Service Delivery Center Department for GNA (Global Notes Architecture) Project. Supporting EMEA (Europe, Middle East,Africa) regions

Supervised a team of 6 members

Assisted in generating monthly notes mail, application server availability & notes mail traffic reports

Ensured the resolution of the severity 2 and severity 3 tickets/ issues for Lotus Domino server and Lotus Notes.

Carried out monitoring of daily critical server tasks, analysis & problem resolution of misc. events log files, data drive disk space, clubusy.nsf for replication conflicts, statrep.nsf for errors, mail. box's for dead mail, replication events cluster replication, troubleshoot mail file rules & purge rules, replace design of improper mail templates

Involved in modifying program documents wherein created Mail-In Databases and corresponding mail-In database documents; Discovered and deleted full text indices and associated directories on mail server reclaiming disk space on mail server

Register, rename, recertify & delete users, move users to new certifier & new mail servers, modify person docs, troubleshoot mail routing, database access issues, out of office agents, modify location docs, create mail-in databases, ACL / Mail / & Multi-Purpose Notes Groups users, approve database deletions in Adminp; Move databases between servers; Create mail-in databases & corresponding mail-in db documents, Grant database view rights for users in templates, and refresh design on corresponding production databases

Performed troubleshooting of notes client installation issues (mail forwarding rules, message counts, archived mail, etc.)

Nov’04 to Jan’06 with Wipro InfoTech Ltd., Mumbai

Engineer – Server Management

Key Result Areas:

Involved in managing IT Support of Price Waterhouse Coopers which was one of the major client of Wipro InfoTech Ltd.

Deploy laptops and desktops to a user's physical location and provide physical installation of hardware and peripherals.

Provide hardware and software problem resolution for end users.

Troubleshoot and resolve hardware/software/network issues, escalating when required

Manage and work active issues with ticketing system (Remedy and ServiceNow)

Load special software and drivers and map drives as needed.

Train users on the basics of applications and opearting systems.

Provide customer service with minimal supervision.

Clearly communicate technical solutions in a user-friendly, professional manner.

Create documentation on software installations

Liaised with Migration Coordinators/ Engineers/ Desktop Support team members to remotely support via open phone lines and Desktop Engineers

Managed discovery & resolution issue of mail files missing template & protect user created folders against design changes, while replacing the mail template, rebuilt notes archive server using remote desktop connection.

PREVIOUS WORK EXPERIENCE

Jan’01 to Oct’04 with Nexus Computers Ltd., Mumbai

Facility Management Engineer (Supporting entire western region IT Operations of Bajaj - Allianz Insurance Co. Ltd., Mumbai)

Sep’96 to Dec’00 with Zenith Computers Ltd., Mumbai

Senior Customer Support Engineer (Worked as a Customer Support Engineer & a Resident Engineer in Associated Cement Company Ltd. (A.C.C.), Thane)

Sep’95 to Apr’96 with CMS Computers Ltd., Mumbai

Trainee Computer Hardware Engineer

PROFESSIONAL CERTIFICATIONS

ITIL® V3 Foundation Certification

IBM Certified System Administrator – Lotus Notes and Domino 8

IBM Certified Associate System Administrator – Lotus Notes and Domino 8

IBM Certified System Administrator – Lotus Notes and Domino 7

IBM Certified System Administrator – Lotus Notes and Domino 6/ 6.5

Certified Associate System Administrator – Lotus Notes and Domino 6/ 6.5

DELL SAN Storage certified

IBM AS/400

Certified Novell Administrator (CNA)

Certified Novell Engineer (CNE)

Certificate Course in PC Maintenance & LAN Engineering from CMS Institute

Wipro Competency Certification (WCC) in Windows 2000

Wipro Competency Certification (WCC) in Lotus Notes

IT SKILLS

Conversant with Lotus Notes, Domino, MS Exchange, MS Office and Internet Applications

Well versed with Computer Hardware, Server Management, Infrastructure Management and Technical Support

ACADEMIC DETAILS

Bachelor in Business Administration (Information Technology) from Sikkim Manipal University.

Diploma in the Computer Technology an Engineering Diploma course of Board of Technical Education, Maharashtra State from the, Terna Polytechnic, Navi Mumbai

PERSONAL DETAILS

Contact Address: 34, `Swarom’ Gaondevi Society, Reti Bunder Road, Dombivli (West), Maharashtra PIN Code – 21202 India

Languages Known: English, Hindi and Marathi

Location Preference: Mumbai/ Pune

Please provide passport size photograph in formal attire

Contact this candidate