Manager Project
Resume:
JITENDRA KUMAR
C o u n t r y H e a d - T e c h n i c a l S e r v i c e s a n d D e l i v e r y
adhj7o@r.postjobfree.com
Q-403, Purva Palm Beach,
Hennur Road, Bangalore,
Karnataka-560077
Linkedin.com/in/jitendra-kumar-
2a13a166
C O N T A C T
E D U C A T I O N
Experienced IT Professional with over 16 years of experience leading complex global technical and management roles. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits by taking responsibility and decisive actions. Instrumental Agile Project Delivery Manager and Coach with advanced training and certifications ready to provide strong technical direction and strategy development to Agile and DevOps teams across IT delivery. Highly technical experience in a variety of environments and keen abilities in business management including budgets, scheduling, and business development. Success in B2B and B2C and client management. Program Manager with firm working experience in project planning, deployment strategy, Integrated E2E project execution, Azure Cloud, CI/CT/CD, leading co-located and different geography team, risk & issue mitigation, KPI metrics and compliance, client & stakeholder coordination and agile (Scrum & ITIL).
14+ years of working experience in Software development Project Management, Integration, Technical Account Management & Leading cross functional team helps me to formulate best project strategy & planning for better solution delivery.
Certified Scrum Master and working experience in agile helps me to coach
& guide teams for better agile implementation followed by business tech model.
My added values for the company:
- Talented Software delivery leader, team performance manager, strategic planner, problem solver, communicator, and relationship builder.
- Create and implement best practices for requirement, testing and Production Release for customer delight.
- Implemented cost effective & optimized solution for organization growth.
- Resource up-skilling & cross-skilling helped to achieve workload balance
& cost optimization.
- Created coordination model for cross competence dependencies. I am friendly with positive attitude, open minded, result oriented and dynamic nature.
I define growth = learning new things
Master of Computer Application
VTU-Belgaum, India
2000 - 2003
Bachelor of Science (Physics)
VBU-Hazaribag, India
1996 - 2000
P R O F I L E
Country Head – Technical
Services and Delivery
SVP – Technical Services and
Delivery
AVP – Technical Services and
Delivery
Release Manager – Technical
Services and Delivery
Asst. General Manager –
Implementation and CS
Manager – Software
Implementation.
Software Developer
P R O F E S S I O N A L E X P E R I E N C E
Country Head – Technical Services and Delivery
Mindlogicx Infratec Ltd / Bangalore, India / 2011 - Present
• Lead large and strategic technology delivery accounts and helping in areas of:
Data Modernization, Big Data Analytics, AI
Digital Transformation, cloud migration and Adoption
Product and platform engineering – Microservices, DevOps, Automation
• Provided Strategic Roadmap, Architecture, Planning, Technical Feasibility and Optimal Solution for large enterprise level projects.
• Led Strategic Enterprise level technology consulting and implementation projects for some of the largest education and CRM clients.
• Lead multiple large-scale Software projects and drove operational improvements which resulted in savings and improved profit margins.
• Led global team in delivery of cloud migration project, resulting in improved efficiency, productivity, and customer focus.
• Managing the entire software and product development lifecycle including requirements elicitation and analysis, functional and technical specifications, design, development, testing, release, launch and maintenance.
• Portfolio management including cost budgeting, planning, strategic partnership management and program execution
• Developing use cases, design documents, class & sequence diagrams, and activity diagrams; creating business requirement documents and User Acceptance Testing plans for system enhancements.
• Mapping business requirements and leading the development and implementation of technical processes, documenting business system requirements to ensure enhancement in technology solutions that support business operations.
• Mentoring the team to improve the performance and technical and communication skills and track the progress of delivery based on plan.
• Configuration and deployment of application on both in house windows servers as well as azure cloud.
• Collaborate closely with Product team to plan the releases using Agile Scrum methodology.
• Managing the project team of 100+ team including the project managers and backend application development & support team managing to monitor production environment.
• Handled Outsourcing Vendor to resolve incidents and problems within defined service level agreement.
• Customer interfacing as a single point of contact for software requirement and delivery, as consultant for solution required.
• MIS and stakeholder reporting on project progress periodically.
• Managing professional healthy relationship with the customer for organization growth.
• Lead team of project managers for customer requirement and deliveries and prioritize the deliveries with help of dev team. K E Y S K I L L S
Team Leadership
Agile Project Management
Agile Software Development
Change Management
Risk mitigation planning
Documentation and reporting
Quality assurance
Budget administration
Project lifecycle management
Process improvement
Operational improvement
Problem resolution
Regulatory Compliance
Team building
Customer service
Communications
Organizational A W A R D S
Awarded as exemplary
performance award in
year 2015 & 2016.
Mindlogicx Infratec Ltd.
Best Implementation Manager
for the year 2008.
IDenizen Smartware Pvt. Ltd.
C E R T I F I C A T I O N
Asst. General Manager – Software implementation and CS IDenizen Smartware Pvt.Ltd acquired by Campus Management Corp in Apr-2015/ Bangalore, India / 2004 - 2011
• Managing multiple software projects including cost budgeting, planning and execution; providing inputs on the project strategy, budget, policies, and major issue resolutions.
• Planning and scheduling activities to ensure completion of the project/program within the time and budgetary parameters.
• Organize and facilitate release planning, daily triage meetings, reviews, retrospectives, demos, and meetings.
• Establish core agile principles of collaboration, prioritization, team accountability and visibility.
• Defining best practices for project; preparing proposals, delivering business presentations to clients, carrying out resource planning, effort estimation, tracking, risk management & mentoring.
• Collaborated with different teams associates for both technical and non-technical contexts for the success of the project.
• Worked closely with customers to identify business needs, including costs and benefits of implementing computing solutions offered.
• Mitigated risk by analyzing complex solution to assess vulnerabilities.
• Specific responsibilities included ensuring successful installation per project plan, maintaining all documentation and artifacts
(procedures, logs, records, etc.).
• Motivate teammates and colleagues to achieve common goals and continuous improvement goals.
• Managed new product introduction programs that included several key technology features into mission critical ERP SaaS products.
• Assumed primary responsibility for feature set scope, schedule and budget while planning for risks and various contingencies.
• Collaborated and internally strategized with different functional areas within the company to make sure team goals are aligned with organizational needs.
• Hosted cross-functional daily integration huddles to tactically plan and track activities to achieve key objectives and milestones.
• Instrumental in developing the device-based solution for the attendance solution with China manufacturing origination. This product won an operational excellence and highest yields.
• Member of the engineering team that designed and build the core technology platform to launch integrated large ERP for Education.
• Designed and developed a multi-lingual web-based application for the leading EdTech of India as an integrated solution for campus management.
I N T E R E S T
P R O F E S S I O N A L E X P E R I E N C E
L A N G U A G E S
S K I L L S
English
Hindi
Travelling
Reading
Music
Sports
T E C H N I C A L S K I L L S
Microsoft SQL Server
.Net, VB6
JAVA
Mobile APP
Cloud services AWS/Azure
JIRA
SugarCRM
Odoo
Tomcat
IIS
SharePoint
Basics of Python
Educational Technology
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