ZINEB OUASMINE

** ***** *** ******

Address: al Raouda Airport Street Abu Dhabi

Gmail: adhj6u@r.postjobfree.com

Mobile: +971*********

An enthusiastic and effective professional with exceptional knowledge and compelling customer service. Confident, hard worker, excellent communication skills and strong ability to adapt to new situations. High energy experience, proven track record in providing first-class customer service

2013: Diploma “Stylist – Modeler ESCO MOD School in Casablanca

2009-2011: Technician Diploma Hotel Reception IGMA School in El Jadida

2008-2009: High School Diploma Option Modern Letter Khawarizmi School in El Jadida

Professional experiences

2018-currenty patient experience in healthcare SEHA (Corniche hospital)

*Welcome and Escorted patient

*Support patient

*Handling patient complaints

* Patient satisfaction

*Making the patient's journey comfortable

2016 - 2018: Hostess in Pre-Opening Bab al Qasr Hotel, Abu Dhabi.

*Greeting

*Escorted guest

*Explain the concept of the restaurant

*Explain menu and buffet

*Take care for buffet name tag

*Handling guest complaints, special request and preference

*Cashiering and closing

*Organize all reservation in Respak

*Organize F&B forms and formats

*Take care of VIP and return guests.

Jun 2015 - Oct 2015 : Sales Associate in Electronic Cigarettes EKLOP

*Look for customers’ needs

*Presentation of articles

*Arguments of the articles

*Convince Customers

*The conclusion of the sales

*Additional sales

2014 - 2015: Waitress in La Brioche Abu Dhabi

*Greeting

*Set up the table

*Taking order

*Guest satisfaction

*Cashiering

*Customer loyalty

2011- 2013: Luxury Sales Associate in GALERIES LAFAYETE (Morocco Mall).

*Greeting

*Customers’ needs

*Presentation of articles

* Arguments of the articles

*Customer preference

*The conclusion of the sales

*Additional sales

* Inventory

*Merchandising

*Storage

*Handling guest complaints

*Labeling the article in promotion

8 to 23 March 2011: Hostess in The Pullman El Jadida

18 to 24 October 2010: Hostess Horse in Show room in El Jadida

28/12/2010 to 28/01/2011: Hostess/ Waitress in Hotel ATLAS Asni in Marrakech

31/05/2010 to 26/06/2010: Hostess/ Waitress in Hotel SOFITEL Marrakech

Pack office: Word, Excel, and Power Point, Micros, Respak

Reception, Argumentation, convince, Merchandising, storage

Reservation, Restoration Service and Welcome.

Arabic: Mother tongue/ French: Fluent/ English: Fluent

PERSONAL QUALITIES

Teamwork, Responsibility, Adaptability, Highly Organized and Excellent Customer Service.

Contact this candidate