ARSHAD

MEHMOOD

Contact Details:

Mobile:+971*********

E-Mail:adhj4q@r.postjobfree.com

Personal Data:

Date of Birth: 7th Oct.

1988

Sex: Male

Citizenship: Pakistani

Linguistic Skills:

• English -

Excellent

Reading, Written

& Spoken

• Urdu - Excellent

Reading, Written

& Spoken

• Pashto - Excellent

Reading, Written

& Spoken

•

Trainings:

• SOP

• Security

• Airbus 320 & 321

• DGR (Dangerous

Goods

• SMS (Safety

Management

System

• FAD (First Aid)

• Customer service

Special Skills

• Proficient in MS

Word

• Excel

• PowerPoint

• Outlook

• Internet Explorer

• basic Adobe

Photoshop

Diving License:

• Valid U.A.E.

Driving License

CURRICULUM VITAE

Career Objective:

A highly motivated and ambitious individual seeking a challenging and responsible position in a reputable organization where my years of experience will have a valuable contribution in achieving the company’s goal and my personal objectives. SUMMARY OFQUALIFICATIONS

• A competent professional with over 11 years comprehensive experience. Dynamic and hardworking person with excellent spoken and written communication, interpersonal and computer skills who is detail oriented, well organized and has the ability to manage multi-tasking, and meet deadlines simultaneously under minimal supervision.

• Adapt easily to new concepts and responsibilities. Self-motivated and able to set effective priorities and implement decisions to achieve immediate and long-term goals as well as meet operational deadlines.

• Staying focused in demanding work environments, under deadlines and pressure conditions. Meeting challenges head-on and always finding a way to effectively complete multiple assignments or endevour.

EDUCATION HISTORY

• B.A. Business & finance (undergraduate).

University of Heriot-Watt Dubai-UAE.

• O & A-Levels. (High school).

Stone Coast Academy.

Miami,FL.

WORK EXPERIENCES

March 2016 – June 2020

Air Arabia Airlines

Steward

Sharjah Intl.Airport,

Sharjah, U.A.E.

• Ensure smooth day-to-day functioning of departures and arrivals for incoming and outgoing flights.

• Attending a pre-flight briefing, during which we are assigned to our working positions for the upcoming flight.

• Being informed of flight details, the schedule and be attentive to passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board.

• Carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board.

• Welcoming passengers on board and directing them to their seats.

• Informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.

• Checking all seat belts and galleys are secure prior to takeoff.

• Making announcements on behalf of the pilot and answering questions during the flight.

• Serving meals and refreshments.

• Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination.

• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.

• Giving first aid where necessary.

• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board.

• Completing paperwork, including writing a flight report. September 2014 - Up to March 2016 Capital Marketing FZ LLC Executive – Project & Procurement

Dubai Media City, Dubai, U.A.E.

• Plans, directs, coordinates and oversees all functions pertaining to the full operation of the production department’s buses division. Act as a “Door Opener” between the company and government authorities i.e. RTA, TECOM, Dubai Municipality and Abu Dhabi Municipality.

• Identifying prime media locations and assessing visibility and marketability. Approach landlords/property owners regarding the rental terms and cost. Advise Senior Officers on most appropriate procurement and evaluation strategy.

• Performs the role of a liaison officer for RTA & Dubai Municipality and Landlords.

• Ensuring that all standards are met and procedures are followed, organizes, distributes and verifies the work of the team and supplier compliance with RTA rules and pertinent policies regarding installation, removal and operational permits.

• Sourcing, negotiating and liaising with suppliers, contractors and sales team with regards to RTA buses media production collaterals, requirements, procedures and completion of work.

• Establish and maintain good business relationship with concern RTA departments’ heads, depot supervisors and landlords.

• Acting as the resource person regarding RTA buses by providing information, buses availability, route changes, service change notices to the concern teams and business relationship relates matters.

• Resolves complex problems within area of responsibility.

• Conducts regular depot visit/inspection to insure adequacy of work on RTA buses and daily review of depot supervisors’ performance and punctuality.

• General administrative duties including but not limited to handling and managing reports, correspondence, agreements, purchase orders, invoices, and quotations and answer queries with regards to RTA buses.

• Reporting directly to the Head of Legal & Government Affairs and Procurement departments. Providing over-all report regarding the day-to-day operations of the buses and procurement department.

• Maintaining up to date knowledge of Competitor activity, products and services.

• Ensuring timely collection of outstanding payment from RTA.

• Assisted in the development, approvals and implementation of new marketing and advertising plans on buses. March 2012 – September 2014

Majid Al Futtaim Group

Customer Service Officer

Mirdiff City Centre

Dubai, U.A.E

• Managed a high-volume workload within a deadline-driven environment. Assisted and resolved an average of 5000 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

• Proactively seek opportunities to create memorable customer interactions, assisted customers and provided excellent customer service by providing directions, information, answering questions, and assumed other duties and responsibilities as assigned.

• Maintained a thorough knowledge of the shopping mall’s services, amenities/facilities, stores/locations and promotional activities.

• Helped the shopping mall to attain the highest customer service ratings - earned excellent marks in all categories including communication skills, listening skills, problem resolution and politeness.

• Developed and maintained strong relationships with retailers and educate them about the centers services and promotional activities.

• Assisted the Marketing Department with tasks linked to the promotion/events and providing feedback regarding the same.

• Contributed to team effort by accomplishing related results as needed.

• Conducted all service and administrative functions of the Customer Service Centre. Assisted with weekly Tenant memos, creation and distribution.

• Reported to the Customer Service Manager.

DECLARATION

I hereby declare that all the above furnished details and particulars are true to the best of my knowledge and belief. This is to confirm that the above details can be supported by relevant documents when required and references will be available upon request. Sincerely

Mr. Arshad Mehmood

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