G Marvie Conrique
Phoenix,AZ
adhj3v@r.postjobfree.com
OBJECTIVE:
Seeking a full time position with a company where I can utilize my skills to contribute to the growth of the company. To provide the company with quality bilingual customer service to clients and community.
Qualifications:
I am a multifaceted and organized detail-oriented individual offering over 12 years of experience in the field of administrative support through my previous experience. I have developed skills in the area of data entry, and problem resolution. I have knowledge in the proper use and application of various software programs such as Windows, Word, Excel, Access, Power Point and Explorer, Global and Mas 200 systems. My Bilingual skills would be an asset to any company.
PROFESSIONAL EXPERIENCE:
Emporium Vacationall Club
Puerto Vallarta Mexico
2020 - Today
Timeshare Sales Rep
Organize leads and track
them through the sales
process. Work with guest on
in house tours.
Maintain routine contact with
clients to assess overall
satisfaction.
NayMar VIP TOURS
Puerto Vallarta México
2016 – 2019
Bilingual Office Manager
Sales and Customizing trips
For VIP tourism.
Monitoring drivers
performance
Conducting regular follow
ups with business objectives
Deal with difficult customers
Nike.com
Tempe,Az
2015 2016
Bilingual Customer.
Providing Bilingual Customer Service, basic sales techniques, product knowledge to connect customers with the right product and drive sales in USA,Mexico, Chile, Argentina and Canada.
Build the bond between consumer and brand by providing superior service.
Maintain knowledge of various store departments and be available to process credit card transactions.
Helping consumers to track their orders in UPS and Fed-Ex.
Achieve the highest level of customer satisfaction through one call resolution.
International Furniture
Phoenix,AZ
2011 – 2013
Assistant Office Manager
Greeting, screening and
directing visitors or clients.
Responsible for processing wire payments by ensuring proper coding, uploading payments, creating daily and monthly revenue worksheets, reconciling and applying global payments, assisting as backup to international and domestic credit card payment verification process and creating journal entries for month end.
Bilingual Customer Service to domestic and International Clients.collections, new clients set up verifying tax liability, credit verification, window customer service, accounting responsibilities include entering in system Purchase orders, cash handling. Logistics set up. Processing online orders, damage, exchange merchandise and claims from domestic and international orders. Managing office duties, filing, scanning, faxing ordering supplies .
Responsible for processing
refunds.
Provide follow up with each client to ensure ultimate satisfaction.
Centro de Amistad
Phoenix,AZ
2004 – 2009
Office Manager
Greeting, screening and directing visitor or clients
Responsible for logging incoming and outgoing correspondence in an accurate and timely manner.
Collecting, Submitting fees from Substance Abuse and Domestic Violence groups.
Activate intake packets in claim track (government. system).
Verify clients insurance
Translation of official documents.
Assisting clinical Team Practitioner Nurse Translating during Psychiatric Evaluations
Maintain good communication with the court with the DUI cases
Maricopa C C
Phoenix,Az
2003 – 2004
Administration/Teacher Assistant
Providing information about the computer classes to potential students
Enrolling the new students in their lessons
Preparing students report to the Program Director, at Phoenix College
Translation of official documents.
SKILLS:
. Software: Mas 200,
Global, Microsoft Word,
Microsoft Excel, Microsoft
Ahcccs, and Outlook.
LANGUAGE SKILLS:
Bilingual in English and
Spanish
REFERENCES:
Available upon request