REBECCA CAIRNS

** ********** ****, ********* **** TYNE, TYNE AND WEAR

+971********* adhj1h@r.postjobfree.com

PERSONAL STATEMENT

I am a very keen individual who continually strives for personal development. I am able to work effectively on my own initiative and as part of a team. I am a quick learner with first-class analytical and problem solving skills. I am able to think outside the box to find solutions to problems.

I have operated in several customer centric roles and have a proven track record of delivering excellent customer experience and driving advocacy. In my current role at Emirates I have been called out formally to management for going above and beyond to deliver exceptional customer experience in sometimes very challenging situations.

I pride myself on my tenacity and I am dedicated to getting the job done, even if the status quo needs to be challenged to achieve this. I believe there is always room for improvement within working practices and efficiencies to be made. I have a passion for finding these efficiencies, putting procedures in place to address them and sharing this best practice with the wider team.

KEY SKILLS

Exceptional customer service skills honed over various roles with a varied customer base.

Excellent verbal and written communication skills

Strong track record of internal/external stakeholder management at all levels

Very experienced in emotionally engaging roles, high level of emotional intelligence key in service roles.

Strong background in training and team development

Very analytical with acute attention to detail.

Able to multi task and work well under pressure to meet deadlines.

Qualified in various aspects of health and safety and first aid care.

EDUCATION

HIGHER DIPLOMA OF EDUCATION Resistance to Antibiotic of the Body- Biology

Open University

Newcastle upon Tyne, Tyne and Wear 04/2020

HIGHER CERTIFICATE OF EDUCATION Forensic Phycology

Open University

Newcastle upon Tyne, Tyne and Wear 03/2019

NVQ 1-3 Dementia Care

Executive Care Group

Newcastle Upon Tyne, United Kingdom 01/2009

HIGHER DIPLOMA OF EDUCATION Health and Social Care

Newcastle Collage

Newcastle upon Tyne, Tyne and Wear 09/2008

LEVEL 3 QUALIFICATION Health And Social Care

City and Guilds

Newcastle Upon Tyne, United Kingdom 02/2008

MERIT IT

Sacred Heart High School

Newcastle Upon Tyne, United Kingdom 09/2006

GCSE Maths: C English: C Dual Science: B French: B

Sacred Heart High School

Newcastle Upon Tyne, United Kingdom 09/2006

EMPLOYMENT HISTORY

EMIRATES AIRLINE

Business Class Security and Service Personnel Dubai, United Arab Emirates November 2014 - Current

Work directly with security personnel, to achieve maximum efficiency in safety and security, in every possible event outcome.

Carry out day by day security prevention measures, taking all variables and applying them to all duties. To maintain and ensure accuracy in all outcomes and consistency in all duties.

Deliver exceptional customer service. Handling all matters with high standards of discretion and etiquette.

Aided development of training as a result of a meticulous approach, acute attention to detail, consistency and considering all eventual outcomes.

Improved skill and technique through consistent hard work and dedication to personal development.

Ensure adherence to regulations ensuring company compliance.

Handle complaints and personnel recovery to ensure customer satisfaction and customer advocacy.

Performed initial client assessment and analysis to begin research process.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Oversee security of restricted areas and flight deck. Ensuring proper admission of clearance papers and identification. Ensuring security of points of entrance and through any instance.

During COVID re-deployment adeptly handled up to 150 customers and inbound calls per day, whilst discreetly promoting sales of various revenue endorsing attributes to the company.

COSTCO WHOLESALER

Merchandise and Sales Staff Newcastle upon Tyne, United Kingdom September 2012 - November 2014

Responsible for production of various hot and cold food items to exacting standards.

Shadowed audits and managers, meticulously documenting all points of protocol to ensure expected standards were met.

Improved company customer service rating by 50%.

Aided development of sales through a meticulous approach to consistency, and striving to attain the highest standards with the best range of quality products.

Maintained smooth operations of service through effective and efficient personal one to one service.

Generated addition revenue by organising promotional events and hosting small business fairs. Achieving and establishing long term relationships with clients.

Worked closely with management to meet sales targets.

Monitored multiple databases to keep track of all company inventory.

Handled account and audit to ensure maximum sales and revenue targets were exceeded multiple times.

EXECUTIVE CARE GROUP

Activity Management Personal Care Assistant Newcastle Upon Tyne, United Kingdom January 2008 - September 2012

Worked closely with doctors and nurses to establish and deliver to high dependency needs.

Achieved team goals team aims set by doctors by consistent monitoring of medication and fluids.

Ensured compliance with relevant government regulations.

Performed initial client assessment and analysis to begin research process.

Handled approximately 10 emergency situations per month.

Responsible for creative design of events to raise dementia awareness.

Contact this candidate