Front Office Manager
Resume:
Mittu V Alex
Address: Cheriathundathil House, Power House Ward, Alappuzha, 688001
Phone Number: +918*********
Email: adhj16@r.postjobfree.com
Career Objective: Seeking a long term career in an organization which will allow me to enrich my knowledge in hospitality development and also to contribute towards its growth by committed and high quality work.
Area of Interest: Front Office, Rooms Division and Sales & Marketing
Educational History:
Asan Memorial Institute of Hotel Management & Catering Technology. June 2005- March 2008.
Diploma in Hotel Management (Affiliated to Tamil Nadu Open University)
B.Sc. in hospitality & Hotel Administration (Affiliated to Tamil Nadu Open University)
Leo XIII Higher Secondary School, Alappuzha in Year 2003-05
Passed Higher Secondary School Certificate Examination
Leo XIII Higher Secondary School, Alappuzha in Year 2002-03
Passed Secondary School Certificate Examination
Professional Experience:
July 2019 to FEB July 2020 Assistant Front Office Manager at The Raintree St Mary’s Road (A 5 Star Hotel 108 rooms, Located in Alwarpet Chennai)
April 2019 to July 19 Assistant Front Office Manager at Le Royal Méridien Chennai (A 5 Star Deluxe Hotel with Pillar less Banquet Hall (capacity of 1500 pax) With 240 rooms, Located between the international airport and the business district in Guindy in Chennai)
Feb 2018 to Mar 19 Assistant Front Office Manager at The Oterra Bengaluru (A Complete business hotel with 264 Rooms, Located in a bustling IT district .in Bangalore)
Oct 2017 to Jan 18 Assistant Front Office Manager at Crowne Plaza Bengaluru (A Complete business hotel with 264 Rooms, Located in a bustling IT district .in Bangalore)
Feb 2016 to Sep 2017 Duty Manager at Crowne Plaza Bengaluru (A Complete business hotel with 264 Rooms, Located in a bustling IT district .in Bangalore)
March 2013 to Jan 2016 Duty Manager at Vivanta by Taj Fisherman’s Cove Chennai (A 152 Rooms property with Cottages and Villas luxury Resort on the Coromandel Cost with a 38 year old Legacy)
The major responsibility areas include:
Responsible of all Operational activities in the Department
One point contact for guest service
Coordination with all departments
Allocation of duties
Complaint handling
Monitoring check ins and check outs (Adherence to Brand Standards)
Departmental coordinator for Up selling of rooms and Cross selling
Coordinating Mystery Audits and analyzing the results
Managing Customer Feedback System
Managing Customer Information System
One Point of Contact from operations for any group movement in the Hotel
Nov 2011 to Feb 2013 Duty Manager at Vivanta by Taj Kumarakom (A 28 rooms Property with Cottages, Villas & Private Pool villas on the bank of vembanad lake with a 140 year old building). The major responsibility areas include:
In-Charge of the Department in the absence of the Front Office Manager
Coordination with all departments
Allocation of duties
Complaint handling
Monitoring check ins and check outs (Adherence to Brand Standards)
Departmental coordinator for Up selling of rooms and Cross selling
May 08 to November 2011 Front Office Assistant at Vivanta by Taj Kumarakom
Special Skills
1.Good Communication skills
2.High energy level and excellent team player
3.Strong analytical and process skills
4.Consistent performer – highly result oriented and build trust on short term
5.Constantly appreciated by the General Manager and Front Office Manager for my good work in the Reception
6.Been appreciated very often for being punctual & being committed towards work.
Computer Awareness
Experience with Opera, Fidelio, IDS, POS (Point Of Sale), MS Office. Amadeus property management system (APM),Protel
Product & Operational Development
Created a new Process of Guest engagement for celebration guests, resulting in major percentage jump in trip advisors review and worth of mouth reservations as a celebration destination.
Consistently scoring 100% in the Diversey India surprise hygiene audits
Certifications & Achievements
Cross Exposure Training
Vivanta by Taj Green Cove Kovalam on August 2011
Young Management Development Program
Vivanta by Taj Malabar-cochin on October 2012
Supervisory Skill Training-AHLEI (American Hotel Lodging Educational Institute)
Taj Coromandel, Chennai on June 2013
Essentials of Excellence Programme
THE GATEWAY HOTEL IT EXPRESS, Chennai
Linguistic Ability :
English : Excellent
Hindi : Excellent
Tamil : Excellent
Malayalam : Excellent
Hobbies:
Driving
Watching TV
Listening to Music
Playing Table Tennis, Volley Ball & Cricket
I hereby declare that all the above furnished information is true to the best of my knowledge.
Place: Chennai
Date:
(Mittu .V. Alex)
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