Program Manager Assistant
Resume:
Amidu Jalloh
Lake Mary, FL 32746
adhj15@r.postjobfree.com
EDUCATION
Valencia College
AS - Hotel and Tourism Management GPA 3.58 January 2019 - Present Expected Graduation date: May 2021
Technical Certificate – Guest Services
EXPERIENCE
CRISTA Ministries May – July 2019
Poulsbo, Washington
Lead counselor and Assistant group coordinator
● Coordinated daily schedule of activities to assigned campers
● Managed guest groups, facilitated activities, and fostered relationships
● Planned, developed and organized the recreational programs
● Performed guest service and housekeeping tasks during guest group weeks
● Effectively managed guest meals with a focus on dietary restrictions and allergies Children of the Nations - US September – October 2019 Silverdale, Washington
On-call Event Planner and Emcee, fundraising season
● Connected with high end clients and stakeholders during the event
● Booked venues, entertainers, photographers, and the technical team
● Managed event set up, tear down and relevant activities
● Conducted final walk through and inspections
● Evaluated the success of the event and recorded areas of improvement
● Raised over $500,000 for the non-profit organization Children of the Nations – SL January 2013 – December 2016 Banta, Sierra Leone, West Africa
Lead Housekeeper
● Supervised the housekeepers in daily operations including deep cleaning, laundering, keeping supplies fully stocked, and anticipating and meeting guest needs.
● Facilitated the orientation, training, mentoring, coaching, development of team members
● Managed the operating budget
● Performed inventory checks, quality assurance and inspection of rooms.
● Inspect the cleaning and servicing of guestrooms and public areas SKILLS
Computer: Proficient in Microsoft Word, Excel, Access and PowerPoint Very attentive to detail and Proficient in organizing and scheduling. Competent in guest services and handling guest complaints. HONORS AND ACHIEVEMENTS
Valencia College President’s List: Spring 2019, Summer 2020 Valencia College Dean’s List: Fall 2019
Awarded the Gregory Elias international tuition scholarship for a B.S. in Entertainment Management at the UCF Rosen College of Hospitality Management: Beginning Summer 2021 COMMUNITY SERVICE AND VOLUNTEERING
Downtown food and wine festival February 2019, 2020 Downtown Orlando (Valencia College Hospitality Society) Team Leader
● Managed the scheduling of 15 students to volunteer at different restaurants
● Assigned students to restaurants based on the skills of the students and the needs of the restaurant.
● Ensure correct student volunteer coverage during peak times of the event
● Routine checks on students to ensure they have everything they need and they are alright. Wine & Dine on 9 golf tournament March 2019, 2020
Orlando FL (Valencia College Hospitality Society)
Server
● Took food and wine orders from VIP guest with a warm and pleasant attitude
● Engaged with guests in a friendly manner
● Ensure that VIP guests were enjoying their meals and took action to correct problems and misunderstandings.
● Served food to guests
● Explaining the menu offerings and specialties to guests. Valencia College Hospitality Society, Team Leader January 2019 to Present Valencia College International Student Association January 2019 to Present Volunteered at the Taste of Dr. Phillips event
Participated in a toy drive that supported local shelters
*REFERENCES
Professor James Inglis
Program Director Hospitality/Restaurant Management, Valencia College adhj15@r.postjobfree.com
Jenna Denard
Hospitality Specialist Children of the Nations
adhj15@r.postjobfree.com
Mr. Kyle Donn
Program Manager - Crista camps
Poulsbo Washington
adhj15@r.postjobfree.com
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