Regional Director of Operations

Executive Director/Regional director of operations

Qualifications Profile

Strategic, results-driven, and performance-focused professional with years of leadership experience and executive management background within the healthcare industry.

Expert at driving innovative strategies, initiatives, and plans to ensure seamless operations, bottom-line results, revenue growth. Commended for hands-on and diplomatic leadership approach, combined with high level of professionalism and commitment to nursing home operations. Skilled at providing healthcare consulting services, developing census, and implementing company policies and procedures; along with the ability to lead successful programs and activities focusing on the improvement of overall operations. Equipped with exemplary communication and interpersonal aptitudes, essential in establishing rapport with professionals at all levels. Microsoft Office Suite (Word, Excel, and PowerPoint).

Areas of Expertise

Operational Management

Staff Training and Team Building

Census Development

Health Law and Regulation Compliance

Facility Management

Financial Administration

Survey Planning and Preparation

Client Service and Relations

Education

Bachelor of Science in Healthcare Administration, Oct 2014

University of Phoenix • Phoenix, AZ

Associate of Arts in Healthcare Administration, Apr 2011

University of Phoenix • Phoenix, AZ

Leadership Experience

Various Assignments/Locations

Consultant Interim Executive Director Oct 2017–Present

Capitalize industry expertise with multi-site facility management

Observe strict compliance with COVID-19 policies and procedures

Drive efforts to develop and execute policies and procedures for residents and staff

Hold responsibility in managing survey readiness, census development, account receivable outcomes, and fiscal management

Ensure residents’ dignity and right to privacy, while securing all residents restrained from any type of abuse, neglect, and misappropriation

Monitor and post vacant positions, while facilitating the recruitment, retention, interview, hire and training of staff

Work in various areas including memory care, behavior locked down units, and dementia lock down units

Demonstrate effective communication skills in interacting with families, vendors, social workers, staff members for retention, and department heads

Create a seven-week survey preparation plan to drive facilities readiness for survey

Cultivate positive working relationship with medical directors, staff, and superiors, while mentoring new administrator regarding COVID outbreak building and cleared by the state as recovered

Render assistance in repairing and establishing positive reputation for the facilities

Directly supervise teams to obtain survey results

Took charge of creating census, handling facility renovation, and implementing facilities programs and activities

Guarantee each resident’s receipt of appropriate treatment, self-determination, individuality, privacy, property, and civil rights, which included right to lodge a complaint

Secure compliance with all state and federal laws, regulations, and guidelines, such as wage and hour laws, affirmative action, Americans with Disabilities Act, and Occupational Safety and Health Administration (OSHA), as wells as current resident’s care policies, personnel policies, and other operational policies and procedures

Successfully attain the needs of residents and state requirements to ensure enough number of personnel

Enforce safety regulations to all facility personnel, residents, and visitors, including fire protection and prevention, sanitation, and infection control

Maintain active participation in various training classes and performance improvement committees

Key Accomplishments:

Successfully increased census by approximately 75%-80%

Reduced spending to maintain under budget with supplies

Gained recognition as turnaround queen by turning failing building to become profitable

Oversaw all phases of transition process of new ownership from old ownership of a facility

Provided leadership to facility in achieving higher star rating by developing, managing, and executing strategic programs and activities

Professional Experience

Atlas Healthcare Solutions Cincinnati/Dayton, OH

Nursing Home Administrator May 2016–Sept 2017

Made sure of every resident’s experience of fair treatment, self-determination, individuality, privacy, property, and civil rights, which included right in presenting complaint

Employed sufficient number of personnel to achieve residents and state requirements needs

Confirmed all facility personnel, residents, and visitors follow safety regulations encompassing fire protection and prevention, sanitation, and infection control

Kept track and adhered to all state and federal regulations, which included wage and hour laws, affirmative action, Americans with Disabilities Act, OSHA and other related programs

Good Samaritan Society Various Locations

Nursing Home Administrator – Wamego, KS Jan 2015–Apr 2016

Applied strategic skills in building, implementing, and overseeing facilities programs and activities

Expertly performed all aspects of facility operations, including financial, administrative, and personnel management, as well as survey management, census creation, and accounts receivable

Assistant Nursing Home Administrator – Devils Lake, ND

Offered hands-on support to the administrator in managing and facilitating all activities of a nursing center, while maintaining compliance with all federal, state, and local laws, as well as company policy

Premier Education Group Fall River, MA

Director of Admissions Jul 2012–Dec 2014

Carried out hiring, terminating, training, and directing all admissions personnel, while ensuring compliance with policies, procedures, deadlines, and goals

Strategically led receptionist in responding to telephone inquiries and walk-in prospects; handling inquiry and enrollment reporting requirements; and maintaining promotional mailing records and procedures

Monitored future starts folders to ensure alignment with all standards, deadlines, and policies

Conducted in-depth analysis of representative’s inquiries, enrollments, admissions, financial aid appointments and class start follow-ups, written reports, and additional training and motivation

Interviewed and enrolled prospective students, which involved all inquiries and follow-ups

Maintained active coordination with the Financial Aid Department regarding follow-up with students and their financial aid status

Communicated with the school director to inform that department consisted of required trained staff

Key Accomplishment:

Exceeded enrollment budget goals

License

Licensed Nursing Home Administrator – States of Massachusetts, New Hampshire, and Ohio

Professional Affiliation

American College of Health Care Administrators (ACHCA)

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