Manager Sales Representative
Resume:
Dlaro Dillard
Dallas-Fort Worth, TX adhj0p@r.postjobfree.com
WORK EXPERIENCE
Field Engineer - Product Implementation-Med Division
Confidential - Dallas, TX - 2014 to Present
Installation and support of Medical Device hardware and software and core Medical device product lines. Philips monitoring system, Fresenius diagnostic systems, BD infusion pumps, Pyxis Med dispensing systems, Bard medical systems, Baxter infusion pumps, EMR software.
Conducted client training on the use of Medical products.
Provided advanced problem solving, budgeting analysis, clinical trials for specific projects, troubleshooting and system consultation as needed for client.
Experience with Remote Customer Support
Use of Linux/Solaris/Unix on x86 server platforms. Embedded systems for Glucose and pacemakers..via C+
IP-related protocols including VLANs, and general Routing and switching,
Virtual environments VMWare,
Managed new and existing accounts.
Performed upgrades to Medical software and hardware.
Experience setting up networks: HL7, Meditouch and Cerner; Microsoft Active Directory,TCP/IP, DNS, DHCP,BIamp DSP, Audinate DSP (Dante),CTS Certification.
Field Engineer II
FUJIFILM - 2010 to 2013
Performed on-site installation of systems, according to system documentation, including:
physical placement of equipment; installation, termination and interconnection of all cables; downloading and configuration of software; tested all functions per test documentation as required.
. Coordinated with local contractors as necessary for supplies and/or assistance.
. Coordinated the activities of the other technicians on a job site
. Assisted Project Manager in the coordination of on-site implementation issues including:
. Attended construction meetings and report issues to the Project Manager . Developed and reviewed conduit and documentation station design.
. Interface with clients, contractors, architects, etc.
. Attend, in person or remotely, all pre install and post installation briefings. Obtained and reviewed all necessary installation documentation, update all documentation during installation to "as-builts, " and communicate all document changes to the Project Manager.
. Validate and sign-off on project completion, test results and documentation.
. Installed and maintained Ethernet, Fast Ethernet, Gig Ethernet, Fiber and wireless Responsible for configuration, management, administration and troubleshooting of hardware and software on filer
. Utilized security practices and devices such as IPS's and IDS's including Checkpoint and ISA.
. Configured and/or utilized networking practices such as STP, VTP, VLAN, load balancing, TCP/IP addressing, subnetting and CIDR on Cisco routing and switching devices
. Log instances of systems failure, repair, installation and removal in the company provided Remedy ARS system
. Install, configure, test, maintain, monitor, and troubleshoot associated end-user PC and server-based hardware, software, and internetworking products
. Recommend and implement corrective solutions, including liaising with third-party support and equipment vendors and off-site repair
. Advanced knowledge of Outlook 2003/2007
. Installed, configured and maintained CCTV/Access info graphics system including
Administering all local backup scheduling, job creation, offsite storage And
Troubleshooting and supervision of backups at all remote Dallas/Plano
TX locations
Project Manager
Calypso Medical - Seattle, WA - 2005 to 2010
Responsible for performing regularly scheduled service calls/installations for Digital OR customers. Service calls include such activities as: preventative maintenance inspection, service recommendations, on-site repairs and replacement of endoscopic instrumentation, telescopes, and other medical devices such as cameras and other video components. Also required to assist the sales representative in competitive conversions. Identify damaged product and product repaired by another repair vendor.
Provide educational consultation (e.g. Care and Handling, Equipment Evaluation) to hospital staff including
Central Processing, Operating Room Staff, and Bio-Medical
Departments. Interface with all OR staff, sales, and sales management/Onsite equipment manufacturing. Manage implementation of Medical Device systems in hospitals, clinics, and cancer and surgery centers in Southeast, Southwest and West Coast territories of $16,000,000 annually.
. Project coordination and Installation of Digital surgery centers and tracking and localization device (EMR)
(PACS) Management
. Test configuration and all functions according to best practices
. Installation of Digital Operating Room systems in Hospitals, Surgery Centers and demonstration and trade show sites.
. Performed on-site installation of systems, according to system documentation, including:
physical placement of equipment; installation, termination and interconnection of all cables; downloading and configuration of software; tested all functions per test documentation as required.
. Coordinated with local contractors as necessary for supplies and/or assistance.
. Coordinated the activities of the other technicians on a job site
. Assisted Project Manager in the coordination of on-site implementation issues including:
. Attended construction meetings and report issues to the Project Manager . Developed and reviewed conduit and documentation station design.
. Interface with clients, contractors, architects, etc.
. Attend, in person or remotely, all pre install and post installation briefings. Obtained and reviewed all necessary installation documentation, update all documentation during installation to "as-builts, " and communicate all document changes to the Project Manager.
. Validate and sign-off on project completion, test results and documentation.
. In-service clinical users in proper system operation
. Maintain and transport required tools including, the company supplied tool kit, laptop computer, cell phone and any other tools required for the installation.
. Gained knowledge of new equipment and new technologies used in product line. In-service Biomed, A/V Technician and other non-clinical users in proper system operation, system maintenance
EDUCATION
PMP-Cert
Kankakee Community College - Kankakee, IL
B.S. in Electronics Engineering Technology R.E.T.S
Electronics Institute - Birmingham, AL
CCNA-Cert
Collin County Community College-Frisco TX - Frisco, TX
Certified training on Brand medical systems:
Phillips, BD, Carefusion, Baxter
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