Store Manager

-STORE MANAGER-

Staff Training and Supervision Policy and Procedure Development Strategic Planning and Execution

Conflict Resolution Cross-functional Collaboration Relationship Building

QUALIFICATIONS PROFILE

Goal-driven, performance-focused, and highly motivated professional, equipped with extensive management experience within retail, merchandising, and business industry. Adept at improving store operations as well as creating and implementing innovative ideas to achieve bottom-line results and continuous progress. Recognized as an efficient and hardworking individual, highly capable of meeting deadlines and working in fast-paced environment with increasing level of responsibility. Knowledgeable of various computer programs.

RELEVANT EXPERIENCE

Bed Bath and Beyond, Various Locations

Store Manager 2019–Present

Assistant Manager Middletown / Newburgh, NY 2014–2019

Ensure attainment of high profits through thorough assessment of sales figures and forecasting future sales volume

Deal with monitoring if product availability and stocks on a daily basis to ensure 100% availability

Perform human resource functions such as staff recruitment, training, and development

Carry out front-end standards, store maintenance, and customer service

Prepare payroll for more than 40 employees

Lead the keen monitoring of price changes and implementation of point-of-sale (POS) promotion strategies

Maintain all equipment including registers (POS), scanners, and walkies

Supervise all aspects of university training

Promptly respond to vendor’s billing questions

Drove strategic efforts in streamlining store operations and maximizing sales and profit

Demonstrated proven efficiency in increasing profit by 15% within three months and maintaining 25% average within three months

Softside/Hardside Department Manager Poughkeepsie/Newburgh, NY 2007–2014

Utilized specs and guides in managing department and maintaining sales floor standard

Executed stock replenishment while training and guiding associates in overseeing sections

Handled and addressed all staffing issues by facilitating training for staff to improve overall performance

Kept abreast of current market trends and ordered products based on seasonality

Front End Supervisor 2006–2007

Guided and coached front-end associates to ensure compliance with operating policies and procedures

Guaranteed attainment of service standards and timely resolution of customers issues

Determined and resolved all customer complaints while responding to inquiries

OTHER EXPERIENCE

Grahm Windham (Residential Treatment), Yonkers, NY

Youth Counselor

EDUCATION

Coursework in Education, 2000

Queens Borough Community College, Queens, NY

President, Student Government

TRAINING

Therapeutic Crisis Intervention Training

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