Air Force Manager
Resume:
Dear hiring personnel,
I am writing to apply to the position of Customer Success Manager with Instructure in Salt Lake City, UT. The skills I have gained throughout my career apply extremely well to what is required to be successful in this position. Though my background is very different than what may be typical for a Customer Success Manager, I have always been successful with customer relations and will prove to be effective. I earned a B.S. from Brigham Young University in Wildlife and Wildlands Conservation and an M.S. from the University of Arkansas at Monticello in Forest Resources. The passion, expertise, and skills I have with Customer Success will prove to be an asset for Instructure.
My entire career has been focused around the importance of education and people – this it was one of the reasons I originally chose the path of natural resources. I have the goal of helping others more effectively learn and appreciate learning. Since graduating and working in natural resources and education, I have learned that the best way to accomplish this goal is by improving the digital tools we have. I believe that I have the passion and influence to help other educators meet these same goals as we all work to help students learn and pursue their passions. I am one who loves helping others reach their potential and find what drives them to greatness. Based on my background, I am very familiar with teaching complex principles at a simplified level, which is an essential skill for Customer Success Management. I have held numerous positions that dealt in customer success. These duties came in the form of client success as a Warehouse Assistant Manager, customer support to agriculturalists as a Wildlife Specialist, funding agency success as a Graduate Researcher, and student success as a Teacher
(not to mention customer service to parents and administration as well). Having an approachable and likable personality, I connect with and develop strong relationships with others. I keep a calm demeanor and maintain leadership through a wide variety of circumstances – including during negotiations and addressing stressful matters. I have found that I have superior leadership abilities and I am able to see the big picture while directing those I lead to the fine-detailed needs. My professional experiences have also taught me effective methods in coordinating and communication. Additionally, I am an extremely skilled mentor and understand how to work with stakeholders (i.e. administrations, school boards, etc.). Finally, I am well practiced in Canvas as a student and as an instructor. I know that I would succeed in this position because of my passion and my skills in teaching, leadership, and helping others reach greatness. I would appreciate the opportunity to speak with you regarding my qualifications and experience. I hope that you recognize the valuable and unique skillset that I have, and the great potential I have in Customer Success Management. I am excited about the opportunity to progress my career and to work with you. Thank you,
Joshua Nix
5638 W. Mountain View Dr.
Morgan, UT 84050
******.*.***@*****.***
Joshua Henry Nix, M.S.
5638 W. MOUNTAIN VIEW DR., MORGAN, UT 84050
EMAIL: ******.*.***@*****.*** PHONE: 435-***-**** EDUCATION
University of Arkansas at Monticello (UAM), Monticello, AR
● M.S., Forest Resources: Wildlife Ecology and Management May 2019 Thesis: Impacts of hunting disturbances on habitat selection of male eastern wild turkeys in mountain regions of Arkansas.
Brigham Young University (BYU), Provo, Utah
● B.S., Wildlife and Wildlands Conservation Dec 2016 EXPERIENCE
Teacher, 7th Grade Science July 2019-Current
● Teach general level physical science.
● Offer support to students, teachers, parents, administration for the success of students.
● Adapt teaching to meet various challenges (including COVID-19).
● Instruct other teachers how to use more digital learning tools. Wildlife/Predator Specialist, Utah Division of Wildlife Resources, July 2019-Current
● Public service (i.e. emails, telephone calls, responding to questions and concerns, etc.)
● Offer customer support to landowners and commercial agriculturalists to mitigate wildlife issues.
● Coordinate work with other wildlife professionals and stakeholders.
● Supervise technicians.
Graduate Student Researcher, UAM May 2017-May 2019
● Presented multiple project updates and findings in professional conferences and working groups.
● Studied eastern wild turkey spatial ecology and resource selection of juvenile and adult males.
● Taught lectures and labs in research methods.
● Interviewed, hired, and managed field technicians. Warehouse Assistant Manager, Professional Cable, Orem, Utah Jan 2017-Apr 2017
● Completed sales transactions and trained staff on customer service and success.
● Supervised staff, kept inventory, and organized product. Biological Technician, Hill Air Force Base, Utah Jan 2015-Jan 2017
● Captured various wildlife
● Coordinated efforts with other groups within private industry, universities, and government.
● Reported findings to the Natural Resource Manager of Hill Air Force Base. Undergraduate Researcher, BYU Dec 2013-Apr 2017
● Conducted multiple research efforts.
Engineering Intern, Fres-co System USA May 2013-July 2013
● Identified projects to limit unnecessary expenses due to damaged product. Missionary, LDS Church Jan 2011-Dec 2012
● Taught, offered service, presented trainings, met goals, and led up to 200 individuals. SKILLS
● Interpersonal skills
● Professional presentations
● Customer support and success
● Microsoft Office
● Analytical
● Effective communication
AWARDS & DISTINCTIONS
● Graduate Student
o Best student poster, 72nd Annual Southeastern Association of Fish and Wildlife Agencies Conference 2018
o Recipient of the Arkansas Game and Fish Commission Conservation Scholarship 2019
● Undergraduate Student
o 3rd place poster, Utah Chapter of The Wildlife Society Annual Meeting 2015 o Recipient of the Life Science Annual Fund Scholarship, BYU 2015 o Recipient of the Battle, Grace Scholarship, BYU 2014 TEACHING EXPERIENCE
Guest Lecturer, UAM
● Habitat Management Feb 2019
● Applications in Natural Resource Sampling and Monitoring Aug 2018
● Applications in Natural Resource Sampling and Monitoring May 2018
● Introduction to Natural Resources Management Jan 2018 Guest Lecturer, BYU
● Ungulate Conservation and Management Jan 2016
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