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Management, Coordinator, Customer Service, Safety

Location:
McCalla, AL
Posted:
November 04, 2020

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Resume:

**** ******** ****

McCalla, AL *****

RODERICK JOHNSON

adhiz0@r.postjobfree.com

Home: 205-***-****

~ MANAGEMENT, OPERATIONS, SAFETY ~

Leading joint venture operations & teams to breakthrough success

D

ynamic change agent with extensive portfolio of success driving cross-functional teams and multi-layered cooperatives, enhancing customer satisfaction and ensuring safety compliance. Recognized for leadership, exceeding performance expectations in the completion of $500M Hurricane Katrina Recovery Project. Adept at boosting morale and fostering trust to enhance team proficiency. Skilled in optimizing organizational processes to maximize business results.

Expertise includes:

Site Management Safety Management Instructor/Coordinator Team Leadership

Business Development Policy Development Process Improvements

Vendor Relations OSHA Compliance Training Facilitation

Issue Resolution Customer Service Operations

Work Relations Facilitation

Professional Speaker

QA/QC

PROFESSIONAL EXPERIENCE

ALABAMA INDUSTRIAL DEVELOPMENT TRAINING (AIDT), Vance, AL 2014-2020

Established in June 1971 by the Alabama State Legislature, AIDT is focused on recruiting and training a skilled workforce to attract new industries to the state and to expand existing industries with four permanent centers throughout the state located in Montgomery, Huntsville, Mobile and Birmingham.

Technical Electrical Instructor/Coordinator

Provide Automotive Department leadership for expansion and upgrade of facility training equipment, technical instruction and coordination for new era vehicles in support of: the Institute’s internal apprenticeship program(s); technical programs; maintenance gap training; and, any other training identified, as required.

Scheduling Training Calendar, Conduct classroom training sessions and in lab practical instruction using specific software and hardware tools. Delivering specific presentation topics emphasizing High Voltage Vehicle Safety Awareness, Proper System Torque Processes, OSHA Standards, Lock-Out/Tag-Out practices, and Arc Flash precautions.

LOWE’S COMPANIES, INC., Bessemer, AL 2011-2015

2nd largest home improvement retailer worldwide; operating more than 1,725 stores in the United States, Canada and Mexico, and in 2010, ranked 49 on the FORTUNE 500.

Customer Service Associate

Provide quick, friendly customer service by answering customers’ questions and purchase assistance. Keep shelves stocked primarily in one zone on the sales floor plus other areas of the inventory facility when needed.

■Three Excellent Service & Sales Incentive Awards.

■Outstanding Service Customer Compliment.

■Conduct Department Safety Inspection

DEL-JEN, INC., New Orleans, LA 2006–2008

DoD contractor involved in Hurricane Katrina Recovery Project that provides a broad range of public works and civil engineering services for military bases, facilities, and equipment around the world.

Site Manager /Maintenance & Safety Supervisor

Directed 65 craft technicians and oversaw site office functions including call center, accounting, payroll, quality assurance, recruitment, and safety initiatives in partnership with upper management while fulfilling DoD contract to restore trailers/housing for $500M Louisiana Hurricane Katrina Recovery Project.

Roderick Johnson adhiz0@r.postjobfree.com Page 2

Drove company strategic initiatives, business development, operations, supply chain management, safety implementation, and training program administration.

■Exceeded performance estimates, boosted emergency response proficiencies 30%, improved workforce hour proficiency from 68% to 98%, and increased emergency hour proficiency to 100% by gaining buy-in for a new strategy that was in better alignment with contract requirements.

■Enhanced joint venture partner cooperation by analyzing office politics, initiating proactive steps toward better communication and trust-building, and establishing recognition program for excellence.

■Facilitated greater employee trust and boosted morale by instituting “open door” policy.

■Elevated information accuracy transfer and accountability between employee, staff, management, and partnering vendors.

■Generated, successful, daily safety briefings to diverse work groups.

■Boosted efficiency of procurement and logistics.

ALABAMA POWER COMPANY, Birmingham, AL 1994–2006

Electric utility company servicing 1.4M homes, businesses and industries in the southern two-thirds of Alabama with 6,800 employees and $4.7B annual revenue.

Metering Services Technician/Team Leader (Journeyman)

Analyzing and validating commercial, industrial, and residential installation and billing account accuracy according to State Public Service Commission regulations and Company Policy; OSHA, National Electric Code, and NERC compliance. Project Team Leader, delivering directives to and between different departments on cooperative work within generation (plants), high voltage transmission, and distribution (substation, underground vault, industrial, commercial, and residential). Oversaw metering components, metering apparatus testing, and system configuration (system-wide tie-end electric grid points), along with new metering technology, load research data collection and SCADA communication points; leading oversight of vendor connections within overall system to ensure maximum transfer of electrical power and revenue. Active in numerous emergency electrical service restoration situations in many capacities, (disaster and storm related), throughout the states of Alabama and Mississippi coordinating efforts and contributing to revenue recovery efficiency. Progressive safety training for over twelve years and participation in managing statewide safety campaign, yearly safety programs and daily company safety initiatives; delivering recommendations on safety issues as a Department Safety Committee member; AMR/AMI projects (smart metering), and disaster and storm emergency services.

■Increased efficiency, boosted revenue, and enhanced customer satisfaction by leveraging strategic tie-ins between electrical service metering and phone line service to facilitate better monitoring and maintenance and encouraged add-on agreements.

■Facilitated promotion of multiple subordinates through diligent mentoring and training; took part in the Leadership Development Association and Electric Meter School & Conference.

■Interactive communications with all levels of management, internal and external customers, and general public in support of company policy and procedures, and business development.

■Designer/Presenter of statewide safety campaign.

■Career spanned spectrum of unskilled laborer to professional, janitor, warehouse, distribution line crew, Apprentice Meter Tester to Journeyman Metering Services Technician.

EDUCATION, TRAINING & SKILLS

B.S. in Accounting & Business Administration ~ Birmingham Southern College, Birmingham, AL

Associate of Technology in Electronics ~ Lawson Community College, Bessemer, AL

Certification Project Management ~ AIDT, Vance, AL

Certification Occupational Safety & Health Standards ~ OTI Education Center/University of Alabama

OSHA Authorized General Industry Trainer ~ OTI Education Center/University of Alabama

IRS – Birmingham, Alabama Volunteer Income Tax Assistance Program (VITA) ~ (2000–2004) providing individual and business tax-return preparation.

Computer Skills: Access, Excel, Outlook, Project, PowerPoint, Word, QuickBooks, Maximo, Web Focus

7369 Lowetown Road

McCalla, AL 35111

RODERICK JOHNSON

adhiz0@r.postjobfree.com

Home: 205-***-****

Dear Hiring Manager,

Driving DoD contract administration, work relations facilitation, ensuring safety compliance, and overseeing technical installations for a major utility company, and conducting excellent classroom training sessions with practical instruction have been the hallmark of my extensive career.

Over the years, I have enjoyed ample opportunities to sharpen my team leadership, operations oversight, project management, communication, negotiation, and problem-solving skills—talents. I am confident that I can contribute to your organization’s continued success.

Select highlights of my career and academic achievements thus far include:

Provide Automotive Department leadership for expansion and upgrade of facility training equipment, technical instruction, and coordination for new era vehicles. Acquire study material, develop class curriculum for Automotive Electronics, and teach both seasoned employees and Community College students on behalf of AIDT.

Three consecutive Excellent Service & Sales Incentive Awards earned while at Lowe’s Company.

Dynamic levels of business development from exceptional service.

Exceeding performance expectations in completion of $500M Hurricane Katrina Recovery Project on behalf of Del-Jen Inc.

Boosting emergency response proficiencies 30%, improving workforce proficiency from 68% to 98%, and increasing emergency hour proficiency to 100% by implementing and gaining buy-in for a new strategy that was in better alignment with contract requirements.

Enhancing joint venture partner cooperation by analyzing office politics, initiating proactive steps toward better communication and trust-building, and establishing recognition program for excellence.

Increasing efficiency, boosting revenue, and enhancing customer satisfaction for Alabama Power Company by leveraging strategic tie-ins between electrical service metering and phone line service to facilitate better monitoring and maintenance and encourage add-on agreements.

For a more detailed illustration of my skills and experience, please see the enclosed resume and feel free to contact me at your earliest convenience so that we may further discuss how my abilities align with your current needs.

Thank you for considering my candidacy.

Sincerely,

Roderick Johnson

Enclosure: resume



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