Mary Polan

**** ***** *****, *** *** Santa Barbara, CA 93109 631-***-**** adhiys@r.postjobfree.com

OBJECTIVE:

Passionate and driven individual aiming to bring a positive attitude and empathetic mindset into an environment where the quality of patient care remains a top priority

SUMMARY OF QUALIFICATIONS

● Five years of customer service experience with over 3 years of medical office experience

● Leadership and management skills visible through cultivation of positive, encouraging and supportive working environments

● Strong interpersonal communication and problem-solving skills

● Energetic, driven, organized, responsible

● Able to operate efficiently under pressure, adapt to changing work environments (evidenced through COVID-19 work experience) and able to apply new skills quickly

EDUCATION

University of California, Santa Barbara, Santa Barbara, CA June 2017 Bachelor of Arts, Psychology WORK EXPERIENCE

Alta Orthopaedics, Santa Barbara, CA January 2020-Present Medical Assistant

● Collect patient information and vital sign tests for over 50 patients per day

● Utilize organizational and multitasking skills to prioritize various daily tasks

● Prepare patients for exams and medical procedures

● Complete and process insurance authorizations and submission of physician orders

● Extensive knowledge of digital records and medical terminology

● Maintaining and cleaning exam rooms and all medical equipment

● Assist with blood draws and platelet rich plasma injections

● Responsible for rooming patients, setting up MRI/X-rays, taking vital signs, and patient history. Sara Yegiyants Plastic Surgery, Santa Barbara, CA September 2019-January 2020 Medical Assistant

● Recorded, managed and updated patient information and medical histories in accordance with HIPAA regulations

● Managed appointment scheduling and follow-up

● Assisted doctor with exams and procedures

● Monitored supply inventory; responsible for ordering and stock maintenance

● Cleaned and sanitized tools and equipment

Alta Orthopaedics, Santa Barbara, CA April 2017-September 2019 Physical Therapy Aide

● Efficiently multitask between 12-14 patients per day

● Performed modalities such as ultrasound, ice, heat, and electrical stimulation

● Educated patients by demonstrating proper use of equipment and exercise routines

● Answered telephones and scheduled appointments

● Completed insurance authorizations and extensions

● Provided direct patient care to young adults, adults and geriatric individuals

● Provided encouragement and comfort to patients

● Consulted and collaborated with physical therapy staff to discuss and evaluate patients’ outcomes UCSB Recreation Center, Santa Barbara, CA June 2015-June 2017 Fitness Assistant

● Managed employee daily performance and supervised conflict resolution

● Served as professional responder to emergency care such as CPR and first aid

● Rapidly assessed whether life threatening criteria was present and took immediate action

● Adhered to and monitored safety protocols

Volunteer Experience

Cottage Hospital Emergency Department, Santa Barbara, CA July 2017-August 2017

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